AUTO PARTS

 

Autohaus AZ started as a retail store in Phoenix over 30 years ago, providing local auto repair shops with the auto parts products they needed to take care of the consumer. Since that time they have grown to provide high quality auto parts to hundreds of thousands of customers worldwide.

Autohaus AZ has built their reputation on professional integrity, quality auto parts products, and excellent customer service. They are committed to saving you as much money as possible with prices that are significantly lower than both retail and wholesale prices, up to a 90% discount. Autohaus AZ is committed to treating the consumer with respect.

Autohaus AZ offers free ground shipping on every order over $50. Autohaus AZ works hard with you to help find the correct auto parts for your needs. If for some reason a purchased auto part does need to be returned, there is a consumer-friendly 30-day return policy from the invoice date. The returned product may be subject to a 15% restocking fee.

The website for Autohaus AZ is very straightforward and easy to find what you are looking for. The search options are extensive and simple to use. One feature that stands out compared to the other auto parts companies reviewed is the "Car Care" section that provides technical tips, auto repair advice, and car care tips from other do-it-yourselfers. They also provide a number of helpful automotive link resources.

Because of their low prices, the easy-to-navigate website, and their commitment to customer service, Autohaus AZ receives our highest rating.

 

Advance Auto Parts is a name that many people recognize and trust. As a company they have been around over 75 years and have 3,400 stores nationwide. They service both the do-it-yourself and professional installers providing aftermarket auto parts, batteries, accessories, and maintenance items. The list of products range from replacement parts, engine parts, brakes, batteries, performance parts, accessories and tools for your garage.

Advance Auto Parts is not only an online store, they also have locations nationwide. Because of this, consumers have the option of in-store pick-up, which is free of shipping charges. Your order generally is ready in 1 hour to be picked up from the store. If you choose to have your order shipped to you and your order is over $75, the order ships for free. If you are not completely satisfied with your order and you need to return a product, you have up to 90-days from your date of purchase to return the item to either a retail store or mail to the return center.

The website is easy to locate what you are looking for. There is much more to the website that just ordering auto parts. There is an Advance Know-How section that has podcasts, articles, videos and brochures that help the consumer with many different auto projects and problems. Recently Advance Auto Parts released a new section to the website called "Your Garage." This service offers the following features:

•  Service alerts to warn you of standard services your car needs at set mileage

•  Diagnose problems to figure out what is wrong with your vehicle

•  Get an estimate of the approximate cost of the service needed

•  Find a mechanic if you would rather have a professional perform the maintenance for you in your locale

•  Recall notifications

•  Service history

•  Vehicle prices and values to find out what your current vehicle is worth

•  Cost of ownership to find out how much you can expect to pay to maintain your vehicle.

While pricing is not as competitive, this is a full service company and the convenience of returning the part locally is a definite plus. Their customer service representatives are knowledgeable and friendly at 1-877-886-4605. Advance Auto Parts provides a strong option for your auto parts needs.

 

Auto Barn started over 50 years ago as a auto-part store in Brooklyn, NY. Over the last 50 years they have expanded to many other stores in the Region and started their website to provide the same quality products and excellent customer service to consumers all over the US. The company has been family owned since the beginning. They have a broad range of products from car accessories, auto parts, car care products, and oil and additives.

There are many different products offered on this website that other websites reviewed did not offer including car wash accessories, wheel and tire cleaners, garage accessories, and auto safety and security products.

Currently there are coupons available for money off your order if the order is over $100. Free shipping is also offered for orders over $50. There is a 30-day money back guarantee, and a restocking fee is only charged if the product is not resalable.

The Auto Barn website is laid out very well, making it easy to find what you are looking for. There are many different ways to search for the product you are looking for and even has a link to help the consumer find New and Used cars to purchase. If you happen to live in the New York area, there are a few different retail locations listed that you can visit yourself.

Auto Barn is a good choice for your auto parts needs. We liked the customer friendly website and return policy.

 

Auto Parts warehouse as an extremely broad selection of auto parts offered to the consumer at wholesale prices. The products are shipped from warehouses all over the country to ensure the part you order is delivered quickly to your doorstep. Products include interior and exterior accessories, mirrors, headlights, lighting, brakes, suspension, steering, engine, wheels, tires and much more.

There are a few different ways to search for the product you are looking for. You can either start with your vehicle make and model to narrow the product database to products that only work for your vehicle, if you know the product number you can search with that information, or you can use keywords if you have a rough idea of what you are looking for. We found this website one of the easiest to navigate and easily found the products we were looking for.

Standard ground shipping takes 2-7 business days and bulk orders can take 10-14 business days any order over $50 ships for free (not including tires and wheels). If you need to return the product, you have up to 30-days from the purchase to do so. There is a 20% restocking fee for any product that is returned simply because the consumer did not want it (there was no error on behalf of Auto Parts Warehouse). All returned products must be in the original form to receive the refund. We chatted online with a customer service representative and they were knowledgeable and quick in providing assistance.

The website for Auto Parts Warehouse is one of the most organized and easy to navigate websites of all reviewed. The extensive selection of product, and simple searching capabilities makes this website desirable to use. Outside of the 20% restocking fee we liked what we saw.

 

Auto Parts Giant has over 1 million products in stock to meet your car needs. Whether you need a new oil filter, an alternator, new brake pads, fuel injector, or engine parts, Auto Parts Giant has what you need. Most every basic and performance car product that a consumer would need can be found here. The auto parts offered are not limited to certain makes; they have wide range including Jaguar, Lexus, BMW, Ford, Chevy, Porsche, Volvo and many more.

Free shipping is offered for orders over $50. Most orders ship within 24 to 48 hours and are delivered ground, so the consumer will receive them within 2 to 7 business days, which is pretty standard for most websites reviewed. Auto Parts Giant stand behind their prices that they have a Lowest Price Guarantee. If you find a competitor advertising the exact product cheaper there is an online form for you to fill out and they will match or beat the competitors pricing.

There is a 30-day return policy from date of purchase but you will be charged a 20% restocking fee for the product returned. There are a few items that are non-returnable, including service manuals, CD ROMs, special-order products, custom-made products, and auto body parts.

The website is well organized and easy to find what you are looking for. There are a few different ways to search for the product you need, either choosing a keyword or part number search, or searching by your specific vehicle's make, model and year.

We liked the search capabilities and return policy but were less excited about the restocking fee.

 

Gear Head Parts Store is a family owned and operated company passionate about providing an extensive online auto parts store with the customer in mind. Gear Head Parts Store is a well rounded company that provides both replacement and performance auto parts for your automobile. So whether your auto needs include shocks and struts, brakes, filters, belts and hoses, radiator and ac parts for the basic replacements or performance engines, performance exhaust or suspension, Gear Head Parts Store can be your one-stop shop for all those needs.

Any order over $50 receives free shipping and ships within 1-2 business days. If for some reason, you receive a defective part, Gear Head Parts Store will refund or replace that item. If you choose to return your product for another reason, you have 30 days to return the item and it you will be charged a 15% restocking fee due to additional support and warehouse handling that returned items need. The returned item must be in original packaging and not be missing any parts. Custom items, repair manuals, and Electronic Parts, Emission Parts and all their components are not returnable. There is a product guarantee that begins on the date of purchase. Most products have a one-year/12,000 mile part replacement warranty unless otherwise specified on your receipt or by the manufacturer.

Gear Head Parts Store website is arranged well with the different categories easy to find. There are a couple different search methods including searching by your specific car, searching by part number and browsing by category. The look is clean, having a pleasant balance between text and graphics. While the selection is not a vast as some of the higher ranked companies Gear Head Parts Store may have exactly what you're looking for.

 

JC Whitney has been around since 1915 making it the oldest and one of the largest catalog and Internet direct-to-consumer auto parts and accessories retailer. They carry a large assortment of brand name, guaranteed-to-fit items for virtually every car, truck and motorcycle from the latest model year back to the 1920's. With over 1.2 million auto parts custom fit for over 25 million different vehicles, and over 100,000 accessories for over 6 million different vehicles, JC Whitney has the part to cover your auto need. These include a full range of performance, restoration and replacement auto parts for all the do-it-yourselfers.

With their lowest-price guarantee, JC Whitney will match any competitor's price and ships your in-stock product within 24-hours. JC Whitney believes so much in the auto parts and accessories they sell, that they offer a one-year guarantee that is unmatched in the business. If for any reason you're not 100% satisfied with your purchase, just return it for an exchange or refund. More than 6 million auto parts and accessories are covered under their one-year guarantee, and there are no restocking fees at JC Whitney, which is rare compared to most other competitors. There are a few exceptions to this guarantee, so make sure you check out the details before placing your order.

Free shipping on specific orders is offered at different times. Right now free shipping is offered on all orders over $75 but this offer will fluctuate. Check the website for promotions as the time of your order. Otherwise, shipping is based on the cost of your order.

The website for JC Whitney is well laid out, making it easy to find what you are looking for. If for some reason you are having difficulty finding your item, don't hesitate to call or chat online with a customer service representative who will help you locate the item you are looking for. Unfortunately, we had to talk to a few different individuals before we had our question answered.

 

Automotive Concepts was founded over 20 years ago to provide car dealerships a dependable restyler. Since that time they have expanded their operations to offer those same fine quality products to customers via the Internet. The goal of Automotive Concepts is to transform your ordinary car into the extraordinary.

To help transform your vehicle from the ordinary to the extraordinary Automotive Concepts offers many different products including chrome accessories to add the extra touch to a vehicle, exhaust systems, grilles and vertical doors to turn heads as you drive by and custom floor mats and seat covers to bring final touches to the inside of the vehicle.

A 30-day money back guarantee from the date the customer receives the product is provided for all products that are undamaged and resalable. A 15% restocking fee is assessed and the customer is responsible for the shipping costs. All special orders, painted, damaged by the customer or installed items are not returnable.

The website is very professional, organized well, and easy to navigate. If you want to search specific items for your car, there is a search option for that; if you want to simply peruse the items available, there is an option for that.

Automotive Concepts is a terrific website for your aftermarket accessory needs. They received an average rating only because the product selection is so limited to re-styling your vehicle, which most consumers would not find what they are looking for. If you were someone looking for an aftermarket accessory, you should review the options at Automotive Concepts.

 

Street Side Auto has an expert staff and management team that represent years of experience in the specialty automotive aftermarket. This team has relationships with some manufacturers that go back as far as 30 years. These relationships and experience give the consumer the security of knowing they are dealing with real hands-on all-American automotive enthusiasts, who have the answers the consumer needs to help them select the right product for their needs.

Initially the website has an orderly appearance with sharp colors and layout. But the search capabilities left us frustrated. The page that lists the products does not list the prices. To find the prices the consumer must click through to multiple other pages. A very annoying feature that this website has is that every time the consumer clicks on an item to receive more information, a pop-up screen shows up that has the consumer input information about the make, model, etc. of the vehicle that you are looking for the part for to be verified by the consumer. Just to find out the price on a product you must click through many screens, as the pop-up window appears each time you navigate to a different page. This was time consuming and would prevent many from purchasing from this website, as there are many other great options available through other websites reviewed.

Free ground shipping is offered for orders over $50. If the order is deemed an oversized item, free shipping does not apply and a $99 flat rate is assessed to the order, no matter how large the shipment is. If a tire is ordered, a $25 fee per tire is assessed for shipping with the maximum fee of $99. Auto parts may be returned up to 60-days from date of purchase. All items must in original condition to be returned and will be assessed a $10 restocking fee. There are a few products that are not returnable, please check out the website for the extensive list of products. Most auto parts are warranted by the manufacturer, usually for 90 days from the date of purchase, unless specified otherwise.

Unfortunately, this poorly built website takes away from any positives in return policy or selection. We believe that most would be too frustrated to complete their purchase.

 

OE Parts specializes in OEM (Original Equipment) auto parts for GM and Ford vehicles that are the same quality that a car dealership or a factory trained independent service center would use nationwide. These auto parts used to only be available through high priced source, but OE Parts has made the auto parts more affordable at wholesale prices and quickly available being shipped right to your door. They specialize in GM models such as Chevrolet, Pontiac, Buick, Oldsmobile, Cadillac, Saturn and Ford vehicles from Ford, Mercury and Lincoln. They carry The Genuine AC Delco / AC Delco, and Genuine Motorcraft Parts.

Any order over $75 qualifies for free shipping and a flat shipping fee of $6.99 for orders under $75. With 32 OEM warehouses coast to coast, delivery time is usually 2 business days or less for in stock products. There is a 30-day return policy for any unused, unmarked, unopened products. You must contact the company for an RMA approval. The website appearance is decent at best. An average look that doesn't catch your eye but isn't too busy either.

In our original search for brake pads for a 1997 3.2 TL Acura the search results said they did not carry brake pads for products other than GM vehicles. As we navigated through the site, we stumbled upon another area that did carry a Brake Disc Hardware kit that would meet our needs. This left us less confident in OE Parts HQ's website.

Due to the poor searching abilities, the website appearance and the significantly higher prices part (almost $50 more expensive than the same exact product at another store) this site received the lowest rating overall.