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      January 25, 2020

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Frontpoint vs SimpliSafe

Best Alarm Systems

To help you find the Best Alarm Systems, TopConsumerReviews.com provides you with an in-depth comparison of Frontpoint and SimpliSafe.

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Increasing the security of your home is essential to protect yourself, your belongings, and your family. According to the experts, high unemployment rates and other economic woes in the nation are a factor in rising crime rates. With more than 2 million burglaries each year in the United States alone, and an average loss of over $2,000 per incident, it is well worth the investment to make sure your home is properly protected.

High-quality deadbolts and well-placed lighting on the exterior of your home can reduce the risk of becoming a victim. However, experience shows that skilled burglars can pick a lock, even a deadbolt, in a minute or less. On the other hand, crime data also demonstrates that criminals tend to avoid homes with an alarm system, to improve their chances of not getting caught.

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Best Reviews

2020

Alarm Systems Reviews

5 stars
Frontpoint

FRONTPOINT

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Features:

No installation charges

Monitoring plans start at $34.99

Customer Information: 1-877-602-5276

TopConsumerReviews.com Best-In-Class Blue Ribbon Award Frontpoint offers affordable, state-of-the-art Alarm Systems. Their cutting-edge approach to home security and emphasis on excellent customer service puts them at the top of our list among providers of Alarm Systems.

One key feature of Frontpoint's Alarm Systems is that it is 100% wireless and 100% cellular. Why does this matter? With traditional, landline-based Alarm Systems, burglars can render the Alarm System useless with a quick snip of phone lines or cable wires. With Frontpoint, the alarms from your control panel communicate with their monitoring center over a secure cellular network - there's no need for you to provide a landline or phone connection of any kind.

Installing the Frontpoint Alarm System is a breeze. Unlike other Alarm Systems that require an in-person visit from a technician who will drill holes in the walls and hard-wire the system, Frontpoint offers a pre-programmed, DIY solution that you can set up in as little as 30 minutes right out of the box. The Frontpoint home security components use a wireless frequency to connect instantly to their Control Panel, which signals the monitoring station using its built-in cellular device, eliminating any need for a connection with a landline or internet cable. This gives you the flexibility to expand or change your Alarm System as needed, including taking it with you when you move!

Frontpoint's equipment is within reach for most budgets and can be configured to meet your needs with no hassle. There are three monitoring plans to choose from, all of which include 100% cellular monitoring and 24/7 coverage in the event of intrusion, fire, environmental hazards, and life safety conditions:

  • Protection Monitoring. This is Frontpoint's most basic coverage, and the cost is $34.99 per month.
  • Interactive Monitoring. As you might guess from the name, this plan lets you interact with your alarm system – from anywhere – using Frontpoint's mobile apps and remote system controls. This coverage also allows you to automate your home lighting, for greater convenience, and adds advanced features like Crash-and-Smash and geo services. The cost is $44.99 per month.
  • Ultimate Monitoring. Frontpoint's top monitoring plan includes each of the features listed in the other two plans, plus adds the capability for Video Surveillance: allowing you to remotely monitor your home via live streaming video. The cost is $49.99 per month.

Frontpoint adds to the value of their Alarm System packages by offering free shipping on all equipment.

Frontpoint's higher-end monitoring packages put the power of technology in your hands. For example, once your Alarm System is installed, you can set your system up to provide you with instant alerts if a door opens, the power goes out, a window breaks, or even when a child comes home. Also, you'll be able to access your Alarm System with any Internet-connected device. If you have an iPhone, iPad, Android, Blackberry, or Windows phone, you can easily use Frontpoint's free smartphone apps to check on your Alarm System. Alternately, if you're on a computer, a laptop, or a tablet device, you can use their online customer portal. Their advanced home automation features let you control lights, thermostat and door locks, from virtually anywhere in the world, giving you added convenience while helping you save energy. And, with the video surveillance feature included with the top-tier monitoring package, you can even see what's going on at home, at any time.

One of the most customer-friendly features of Frontpoint's Alarm Systems is how easily they can be expanded. Frontpoint sells and monitors a wide assortment of sensors that can be added onto your Alarm System as desired. These sensors can help you monitor for intrusions, fires, environmental concerns, and even medical emergencies. Plus, your monitoring fees stay the same, regardless of the number of sensors you install. Several of these additional Alarm System sensors include:

  • CO Sensor
  • Glass Break Sensor
  • Flood Sensor
  • Smoke/Heat sensor
  • Panic Pendant

Frontpoint really stands out among the crowd when it comes to their attention to customer service, as evidenced by their "A" rating and accreditation with the Better Business Bureau. They were also given the honor of receiving the Angie's List Super Service Award, which is given only to companies that have a superior service rating. And, Frontpoint is not lacking with respect to customer testimonials, with hundreds of reviews praising the products and excellent service received.

As further proof of their commitment to keeping customers happy, Frontpoint has a 30-day risk-free money-back trial on all of their Alarm Systems. If you're unhappy with your Alarm System or monitoring, you can send back your equipment within 30 days. You'll get a no-hassle refund, with no restocking fees and no return shipping charges.

Frontpoint is a clear leader in the Alarm Systems industry. They make sure that their customers have access to cutting-edge technology, including wireless sensors, free mobile apps, and numerous customization options. Their support staff is friendly and knowledgeable and their policies demonstrate their commitment to their customers. If you need a high-tech, feature-rich Alarm System that is easy to install as well as affordable, Frontpoint (1-877-602-5276) should be your first choice. They earn our highest ranking.

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3 stars
Simplisafe

SIMPLISAFE

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Features:

$229.99 for equipment starter kit

No installation fees

No monthly contract

Monitoring plans cost $14.99-$24.99/month

Promoted by celebrities such as Dave Ramsey and more, SimpliSafe sells wireless alarm systems with do-it-yourself installation and zero long-term commitments. Like the majority of no-contract alarm systems, SimpliSafe does require customers to buy their equipment outright. With a minimum price of $229.99 for the starter set, that's not an insignificant amount of money, but their low monitoring costs of $25/month or less definitely result in savings over time when compared with most contract-based alarm systems.

What comes with the SimpliSafe starter package? Best for dorms, small homes and apartments, this set includes one base station and wireless keypad, one entry sensor, one motion sensor, and one keychain remote for $229.99. Larger packages include the Economy package, which adds two more entry sensors for a total cost of $259.99; the Classic package, which adds a smoke detector and siren to the Economy set, for a cost of $349.99; the Master package, with a total of two motion sensors and six entry sensors, along with the smoke detector and siren, for $449. 87; and, finally, the Ultimate package for $539.85, which includes two motion sensors, four entry sensors, the siren and smoke detector, along with a panic button, water sensor, carbon monoxide detector, and freeze sensor.

If you need some extra savings, SimpliSafe is the only alarm system we found that has the option of buying refurbished equipment. You could save as much as 30% on the purchase of your package if you're comfortable with using pre-owned gear.

SimpliSafe breaks down their monitoring packages into two basic plans:

  • Standard, which includes standard round-the clock protection.
  • Interactive, which allows you to access the app to monitor your home activity and control settings directly from your laptop or smartphone. We also saw several references to a Secret! Alerts bonus that can alert you when someone opens a private area (for example, a gun safe or a liquor cabinet) but we couldn’t find further information as to which sensors would be necessary or to set that up within the alarm system.

We were impressed by SimpliSafe's free shipping on all orders, a 3-year product warranty, and an excellent money-back guarantee for 60 days after purchase.

But, we felt that SimpliSafe came up short in two critical ways. First, most modern alarm systems include the use of technology to control everything from arming the system to changing the temperature in the home, while SimpliSafe charges more (via the more costly monitoring plan) just to be able to use their app to change the system's settings. With respect to technology, SimpliSafe also doesn't yet offer thermostat controls, door locks, or camera monitoring, though many of their competitors do.

In addition, we were dismayed by a significant number of customers who complained that they woke up multiple times to false alarms, and that the monitoring service took up to five minutes to contact the homeowner in response. Those same customers often had problems getting a prompt reply from SimpliSafe's customer service department when attempting to get to the bottom of the problem (which often seemed to be related to switching the alarm system's cellular connection from T-Mobile to Verizon or vice-versa).

Because of the expensive start-up costs and the less-than-perfect customer reviews, we encourage you to start with one of the smaller, less expensive packages for your SimpliSafe alarm system. This will give you the opportunity to fully test the system and use the 60-day return policy if necessary. SimpliSafe earns a good rating.

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Continued from above

Alarm Systems have a wide variety of features, coverage, and price points. Some Alarm Systems charge hundreds of dollars for installation in addition to their monitoring services, while others offer free equipment and/or installation along with a monthly monitoring contract. The best Alarm Systems provide customers with flexible options with respect to installation and home phone line requirements.

As you consider which Alarm System will best meet your protection needs, it is wise to have a grasp of several common features offered by home security companies. These include:

  • Monitoring Service. Does the company provide live, round-the-clock home monitoring with live representatives who will respond quickly to contact authorities in the event of a burglary or other incident?
  • Equipment and Installation Costs. Is there a charge for the initial equipment package, or is it included with the monitoring service? How many sensors are included in that package, and how much will it cost to get the number of sensors your home needs? Will you be charged separately for installation?
  • Guarantee. Are you protected by a satisfaction guarantee and/or a warranty on your Alarm System equipment?

TopConsumerReviews.com has reviewed and ranked the best Alarm Systems available today. We hope these reviews help you find the right alarm system to protect yourself, your property, and your loved ones for years to come!

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