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      January 19, 2019

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Protect America vs Vivint

Best Alarm Systems

To help you find the Best Alarm Systems, TopConsumerReviews.com provides you with an in-depth comparison of Protect America and Vivint.

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Increasing the security of your home is essential to protect yourself, your belongings, and your family. According to the experts, high unemployment rates and other economic woes in the nation are a factor in rising crime rates. With more than 2 million burglaries each year in the United States alone, and an average loss of over $2,000 per incident, it is well worth the investment to make sure your home is properly protected.

High-quality deadbolts and well-placed lighting on the exterior of your home can reduce the risk of becoming a victim. However, experience shows that skilled burglars can pick a lock, even a deadbolt, in a minute or less. On the other hand, crime data also demonstrates that criminals tend to avoid homes with an alarm system, to improve their chances of not getting caught.

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Best Reviews

2019

Alarm Systems Reviews

4.5 stars
Protect America

PROTECT AMERICA Visit Site

Features:

FREE Equipment on all plans

No installation charges

Monitoring plans start at $19.99

Customer information: 800-951-5111

Protect America has served over 400,000 customers since its founding 20 plus years ago. They provide sophisticated and reliable alarm systems at an incredibly affordable price, and with their Lowest Price Guarantee, Protect America even matches advertised offers on their monitoring service.

All of their Alarm Systems are self-installed, allowing you to make the decisions you need without being persuaded by salesmen to buy more than your home requires. Installation is very simple, and if you have any questions you can easily reach Protect America's knowledgeable, helpful staff. Opting for an alarm system with a DIY installation can also save you hundreds or even thousands of dollars compared with the costs of a traditional home alarm system that requires professional installation. Simply call Protect America's toll-free customer service department (1-800-951-5111) to receive a free home security consultation.

Protect America‘s five wireless alarm system plans easily meet the security needs of any household and budget. Each plan comes with a wireless GE home security system with a talking control panel, motion detector, internal siren, battery backup, one-button arming, door chime, a Lifetime Replacement Parts Warranty, three window decals, and a yard sign.

Plan Details:

  • Copper. This package comes with 3 entry point detectors and a Motion Detector. The equipment is FREE and the monthly monitoring fee is $19.99.
  • Bronze. This package comes with 7 entry point detectors and a Motion Detector. The equipment is FREE and the monthly monitoring fee is $35.99.
  • Silver. Best Value. This package comes with 10 entry point detectors. The equipment is FREE and the monthly monitoring fee is $37.99.
  • Gold. This package comes with 12 entry point detectors and a Motion Detector. The equipment is FREE and the monthly monitoring fee is $39.99.
  • Platinum. This package comes with 15 entry point detectors and a Motion Detector. The equipment is FREE and the monthly monitoring fee is $42.99.

In addition to alarm systems, Protect America offers a number of security accessories that further enhance the safety of your home. Available home security equipment includes:

  • Motion Detectors
  • Keychain remote control
  • Glass break detectors
  • Flood Sensors
  • Low temperature sensor
  • A variety of X10 home automation equipment

In order to adequately protect your residence, you should place sensors on each ground level entry point, such as doors and windows. Naturally, the number of sensors you need depends on the size of your home. Smaller homes, condos, and apartments will probably be well-served by the 3 sensors provided in the Copper package, the entry-level alarm system offered by Protect America.

In our opinion, the Silver plan represents the best value for most homeowners. This package provides an impressive amount of home security equipment – including 10 security sensors and a motion detector – for no upfront cost. The only fees are for the monitoring of your alarm system, which is well-priced at $37.99.

As with most alarm systems, you can even save money with a Protect America package: after you activate your sensors, you'll receive a certificate of installation that will likely earn you a sizeable discount on your homeowner's insurance. Why not let your alarm system pay for itself?

Protect America is an excellent way to get an alarm system for no upfront cost. Their impressive variety of home security packages provide reliable nationwide monitoring using the most up-to-date technology available. Because of their competitive pricing and expert customer support representatives, Protect America (800-951-5111) earns a very high rating and is a top pick for your next alarm system.

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3.5 stars
Vivint

VIVINT Visit Site

Features:

FREE equipment and installation with some packages

Up to $198 in activation fees

Packages start at $53.99/month

If you want an alarm system with cutting edge bells and whistles, Vivint will probably get your attention. From Nest thermostats to Amazon Echo, Vivint's alarm systems let you change your home's temperature, keep an eye on your kids while the babysitter is there, or even remotely unlock your door from any internet-connected device.

Each of Vivint's alarm system packages include the following:

  • SkyControl Panel: described as "like having an iPad on your wall", it displays video, controls temperature, manages system options, and provides an intuitive smart home experience. Users can also talk live with a monitoring professional through the panel in an emergency.
  • Sky App: puts control in the palm of your hand through Vivint's smartphone app. Control your home's temperature, locks, lights and more, remotely arm and disarm your wireless home security system, even see live video of your front porch from the Vivint Doorbell Camera.
  • Home Security sensors and controls: all packages include 3 wireless door/window sensors, motion sensor, key fob, control panel, power adapter and battery, and cellular card that installs into the control panel. Other available products for Vivint's monitoring include doorbell and outdoor cameras, Ping cameras, 24/7 video recording, garage door controls, smart locks, Amazon Echo, and Element thermostats.
  • 24/7 monitoring

In order to set up your Vivint alarm system, you'll need to choose from one of their three monitoring packages:

  • Smart Protect, which covers the basics of door and window sensors, motion detectors, and smoke detectors. This plan starts at $53.99/month.
  • Smart Protect & Control, which includes monitoring of two additional smart home services. These services include a doorbell cam, door lock, thermostat, garage door controller, outdoor video, and HD video recording indoors. This plan starts at $60.99/month.
  • Smart Complete, which includes monitoring of three additional smart home services, as well as 1 Terabyte of secure cloud storage (which is strangely named "Space Monkey").

Vivint offers free equipment and installation with certain packages, which keeps them competitive with other providers of alarm systems. But, make sure to pay attention to the fine print before signing on the dotted line: depending on where you live, you'll need to make a staggering five-year commitment (four years in a handful of states) with a monitoring package of at least $60.99/month in order to qualify for the "free" equipment and installation. Vivint's site doesn't seem to indicate that they offer a customer satisfaction guarantee, making a five-year commitment (or paying the remaining contract balance) too much for many customers. Also, if you change addresses, you'll be assessed a $99 moving fee if you've been a customer of Vivint for less than 12 months; the fee is eliminated if you renew your alarm system contract at your new residence and you've been a customer for at least a year.

Vivint does have an optional warranty and service plan for an extra $10/month. Under this coverage, they will repair and/or replace any defective part of the alarm system at no extra cost. Without this extra Premium service plan, the warranty period is only 120 days past installation; after that point in time, Vivint will provide replacement parts at no extra charge, but you'll pay a $49 fee plus tax for the service call.

What's the bottom line for pricing on Vivint's alarm systems? The best answer is "it depends". Vivint does not make it easy to determine their package pricing, requiring customers to work with a company representative. (We even used the chat function on the website and got the answer that pricing is only offered over the phone or in person.) Many customer reviews complain about insistent salespeople coming to their homes late at night and rushing people into 5-year contracts without being open about the length of the commitment. And, with every feature you add, you'll pay more-so with base packages starting at $53.99, Vivint is easily one of the costliest alarm systems we reviewed.

We were pleased to see Vivint's A- rating with the Better Business Bureau. However, there have been almost 4,000 complaints registered with the BBB in the last three years.

In general, Vivint's alarm systems leave us with mixed feelings. If your security system must have the most high-tech components and you've got money to spare, Vivint isn't a bad option to consider. Just don't overlook the fact that you're making a five-year commitment, and be prepared to assert yourself to get help from customer service if you experience any problems with your equipment post-installation. Vivint earns good marks for their alarm system packages.

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Continued from above

Alarm Systems have a wide variety of features, coverage, and price points. Some Alarm Systems charge hundreds of dollars for installation in addition to their monitoring services, while others offer free equipment and/or installation along with a monthly monitoring contract. The best Alarm Systems provide customers with flexible options with respect to installation and home phone line requirements.

As you consider which Alarm System will best meet your protection needs, it is wise to have a grasp of several common features offered by home security companies. These include:

  • Monitoring Service. Does the company provide live, round-the-clock home monitoring with live representatives who will respond quickly to contact authorities in the event of a burglary or other incident?
  • Equipment and Installation Costs. Is there a charge for the initial equipment package, or is it included with the monitoring service? How many sensors are included in that package, and how much will it cost to get the number of sensors your home needs? Will you be charged separately for installation?
  • Guarantee. Are you protected by a satisfaction guarantee and/or a warranty on your Alarm System equipment?

TopConsumerReviews.com has reviewed and ranked the best Alarm Systems available today. We hope these reviews help you find the right alarm system to protect yourself, your property, and your loved ones for years to come!

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