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      October 23, 2019

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SimpliSafe vs Guardian Protection Services

Best Alarm Systems

To help you find the Best Alarm Systems, TopConsumerReviews.com provides you with an in-depth comparison of SimpliSafe and Guardian Protection Services.

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Increasing the security of your home is essential to protect yourself, your belongings, and your family. According to the experts, high unemployment rates and other economic woes in the nation are a factor in rising crime rates. With more than 2 million burglaries each year in the United States alone, and an average loss of over $2,000 per incident, it is well worth the investment to make sure your home is properly protected.

High-quality deadbolts and well-placed lighting on the exterior of your home can reduce the risk of becoming a victim. However, experience shows that skilled burglars can pick a lock, even a deadbolt, in a minute or less. On the other hand, crime data also demonstrates that criminals tend to avoid homes with an alarm system, to improve their chances of not getting caught.

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Best Reviews

2019

Alarm Systems Reviews

3 stars
Simplisafe

SIMPLISAFE Visit Site

Features:

$229.99 for equipment starter kit

No installation fees

No monthly contract

Monitoring plans cost $14.99-$24.99/month

Promoted by celebrities such as Dave Ramsey and more, SimpliSafe sells wireless alarm systems with do-it-yourself installation and zero long-term commitments. Like the majority of no-contract alarm systems, SimpliSafe does require customers to buy their equipment outright. With a minimum price of $229.99 for the starter set, that's not an insignificant amount of money, but their low monitoring costs of $25/month or less definitely result in savings over time when compared with most contract-based alarm systems.

What comes with the SimpliSafe starter package? Best for dorms, small homes and apartments, this set includes one base station and wireless keypad, one entry sensor, one motion sensor, and one keychain remote for $229.99. Larger packages include the Economy package, which adds two more entry sensors for a total cost of $259.99; the Classic package, which adds a smoke detector and siren to the Economy set, for a cost of $349.99; the Master package, with a total of two motion sensors and six entry sensors, along with the smoke detector and siren, for $449. 87; and, finally, the Ultimate package for $539.85, which includes two motion sensors, four entry sensors, the siren and smoke detector, along with a panic button, water sensor, carbon monoxide detector, and freeze sensor.

If you need some extra savings, SimpliSafe is the only alarm system we found that has the option of buying refurbished equipment. You could save as much as 30% on the purchase of your package if you're comfortable with using pre-owned gear.

SimpliSafe breaks down their monitoring packages into two basic plans:

  • Standard, which includes standard round-the clock protection.
  • Interactive, which allows you to access the app to monitor your home activity and control settings directly from your laptop or smartphone. We also saw several references to a Secret! Alerts bonus that can alert you when someone opens a private area (for example, a gun safe or a liquor cabinet) but we couldn’t find further information as to which sensors would be necessary or to set that up within the alarm system.

We were impressed by SimpliSafe's free shipping on all orders, a 3-year product warranty, and an excellent money-back guarantee for 60 days after purchase.

But, we felt that SimpliSafe came up short in two critical ways. First, most modern alarm systems include the use of technology to control everything from arming the system to changing the temperature in the home, while SimpliSafe charges more (via the more costly monitoring plan) just to be able to use their app to change the system's settings. With respect to technology, SimpliSafe also doesn't yet offer thermostat controls, door locks, or camera monitoring, though many of their competitors do.

In addition, we were dismayed by a significant number of customers who complained that they woke up multiple times to false alarms, and that the monitoring service took up to five minutes to contact the homeowner in response. Those same customers often had problems getting a prompt reply from SimpliSafe's customer service department when attempting to get to the bottom of the problem (which often seemed to be related to switching the alarm system's cellular connection from T-Mobile to Verizon or vice-versa).

Because of the expensive start-up costs and the less-than-perfect customer reviews, we encourage you to start with one of the smaller, less expensive packages for your SimpliSafe alarm system. This will give you the opportunity to fully test the system and use the 60-day return policy if necessary. SimpliSafe earns a good rating.

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2.5 stars
Guardian Protection Services

GUARDIAN PROTECTION SERVICES Visit Site

Features:

Professional installation

Award-winning 24/7 monitoring

Guardian Protection Services brings 60 years of experience to the alarm system industry and recently included wireless-based packages in their offerings. We were surprised to find out that Guardian only services a few geographic areas themselves (which we discovered hidden away in the About Us section of the website); all other regions are "serviced by Guardian authorized dealers"

This Pennsylvania-based provider of alarm systems has four basic plans for equipment and monitoring:

  • Edge Essential: standard equipment package of a color touchscreen control keypad, 3 door/window sensors and 1 motion sensor, yard sign and window decals, wireless/cellular coverage, 24/7 professional monitoring, Guardian VoiceLink (two-way voice communication with the monitoring center), and geo-services (which allow you to set up an arm/disarm event trigger if you forget to set the system when you leave the perimeter of your yard or other location)
  • Edge Control: this package includes the sensors and features of the Essential plan and adds 1 door lock, 1 thermostat, 2 light modules, and 1 garage door switch
  • Edge Plus: all the features of Edge Control, with an added motion sensor with a built-in camera, giving you a visual image of what triggered the motion detector
  • Edge Premium: everything in the Edge Plus package, plus 2 indoor WiFi cameras with night vision

To determine what you'll pay for your Guardian Protection Services' alarm system, you will need to make an appointment to speak with one of their specialists. From what we were able to discover, monitoring and equipment packages start at $34.99 and go up sharply from there. Guardian requires professional installation of any equipment, and we would prefer more transparency regarding costs-both for the installation itself as well as a pricing baseline for their different alarm system packages.

We also would like to see more obvious information on the Guardian site with respect to the required contracts for their services. We found reviews describing three-year contracts with steep cancellation fees; one frustrated customer was billed for their alarm system even after their house had burned to the ground and took a year to rebuild, even though they notified Guardian of their situation.

On a more positive note, Guardian Protection Services has received multiple accolades. For example, their monitoring center was given a five diamond rating by the Central Station Alarm Association. Guardian also maintains an A+ rating and accreditation with the Better Business Bureau, and they were given the Super Service Award by Angie's List.

We would gladly raise Guardian's rating with evidence of increased transparency in their pricing, both for alarm system monitoring and for installation, and in the terms of their service contract.

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Continued from above

Alarm Systems have a wide variety of features, coverage, and price points. Some Alarm Systems charge hundreds of dollars for installation in addition to their monitoring services, while others offer free equipment and/or installation along with a monthly monitoring contract. The best Alarm Systems provide customers with flexible options with respect to installation and home phone line requirements.

As you consider which Alarm System will best meet your protection needs, it is wise to have a grasp of several common features offered by home security companies. These include:

  • Monitoring Service. Does the company provide live, round-the-clock home monitoring with live representatives who will respond quickly to contact authorities in the event of a burglary or other incident?
  • Equipment and Installation Costs. Is there a charge for the initial equipment package, or is it included with the monitoring service? How many sensors are included in that package, and how much will it cost to get the number of sensors your home needs? Will you be charged separately for installation?
  • Guarantee. Are you protected by a satisfaction guarantee and/or a warranty on your Alarm System equipment?

TopConsumerReviews.com has reviewed and ranked the best Alarm Systems available today. We hope these reviews help you find the right alarm system to protect yourself, your property, and your loved ones for years to come!

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