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      September 23, 2019

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Vivint vs Get Safe

Best Alarm Systems

To help you find the Best Alarm Systems, TopConsumerReviews.com provides you with an in-depth comparison of Vivint and Get Safe.

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Increasing the security of your home is essential to protect yourself, your belongings, and your family. According to the experts, high unemployment rates and other economic woes in the nation are a factor in rising crime rates. With more than 2 million burglaries each year in the United States alone, and an average loss of over $2,000 per incident, it is well worth the investment to make sure your home is properly protected.

High-quality deadbolts and well-placed lighting on the exterior of your home can reduce the risk of becoming a victim. However, experience shows that skilled burglars can pick a lock, even a deadbolt, in a minute or less. On the other hand, crime data also demonstrates that criminals tend to avoid homes with an alarm system, to improve their chances of not getting caught.

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Best Reviews

2019

Alarm Systems Reviews

3.5 stars
Vivint

VIVINT Visit Site

Features:

FREE equipment and installation with some packages

Up to $198 in activation fees

Packages start at $53.99/month

If you want an alarm system with cutting edge bells and whistles, Vivint will probably get your attention. From Nest thermostats to Amazon Echo, Vivint's alarm systems let you change your home's temperature, keep an eye on your kids while the babysitter is there, or even remotely unlock your door from any internet-connected device.

Each of Vivint's alarm system packages include the following:

  • SkyControl Panel: described as "like having an iPad on your wall", it displays video, controls temperature, manages system options, and provides an intuitive smart home experience. Users can also talk live with a monitoring professional through the panel in an emergency.
  • Sky App: puts control in the palm of your hand through Vivint's smartphone app. Control your home's temperature, locks, lights and more, remotely arm and disarm your wireless home security system, even see live video of your front porch from the Vivint Doorbell Camera.
  • Home Security sensors and controls: all packages include 3 wireless door/window sensors, motion sensor, key fob, control panel, power adapter and battery, and cellular card that installs into the control panel. Other available products for Vivint's monitoring include doorbell and outdoor cameras, Ping cameras, 24/7 video recording, garage door controls, smart locks, Amazon Echo, and Element thermostats.
  • 24/7 monitoring

In order to set up your Vivint alarm system, you'll need to choose from one of their three monitoring packages:

  • Smart Protect, which covers the basics of door and window sensors, motion detectors, and smoke detectors. This plan starts at $53.99/month.
  • Smart Protect & Control, which includes monitoring of two additional smart home services. These services include a doorbell cam, door lock, thermostat, garage door controller, outdoor video, and HD video recording indoors. This plan starts at $60.99/month.
  • Smart Complete, which includes monitoring of three additional smart home services, as well as 1 Terabyte of secure cloud storage (which is strangely named "Space Monkey").

Vivint offers free equipment and installation with certain packages, which keeps them competitive with other providers of alarm systems. But, make sure to pay attention to the fine print before signing on the dotted line: depending on where you live, you'll need to make a staggering five-year commitment (four years in a handful of states) with a monitoring package of at least $60.99/month in order to qualify for the "free" equipment and installation. Vivint's site doesn't seem to indicate that they offer a customer satisfaction guarantee, making a five-year commitment (or paying the remaining contract balance) too much for many customers. Also, if you change addresses, you'll be assessed a $99 moving fee if you've been a customer of Vivint for less than 12 months; the fee is eliminated if you renew your alarm system contract at your new residence and you've been a customer for at least a year.

Vivint does have an optional warranty and service plan for an extra $10/month. Under this coverage, they will repair and/or replace any defective part of the alarm system at no extra cost. Without this extra Premium service plan, the warranty period is only 120 days past installation; after that point in time, Vivint will provide replacement parts at no extra charge, but you'll pay a $49 fee plus tax for the service call.

What's the bottom line for pricing on Vivint's alarm systems? The best answer is "it depends". Vivint does not make it easy to determine their package pricing, requiring customers to work with a company representative. (We even used the chat function on the website and got the answer that pricing is only offered over the phone or in person.) Many customer reviews complain about insistent salespeople coming to their homes late at night and rushing people into 5-year contracts without being open about the length of the commitment. And, with every feature you add, you'll pay more-so with base packages starting at $53.99, Vivint is easily one of the costliest alarm systems we reviewed.

We were pleased to see Vivint's A- rating with the Better Business Bureau. However, there have been almost 4,000 complaints registered with the BBB in the last three years.

In general, Vivint's alarm systems leave us with mixed feelings. If your security system must have the most high-tech components and you've got money to spare, Vivint isn't a bad option to consider. Just don't overlook the fact that you're making a five-year commitment, and be prepared to assert yourself to get help from customer service if you experience any problems with your equipment post-installation. Vivint earns good marks for their alarm system packages.

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3.5 stars
Get Safe

GET SAFE Visit Site

Features:

$249 for equipment starter kit

No installation fees

No monthly contract

Monitoring plans cost $19-$29/month

If you like the sound of a contract-free alarm system with easy-to-understand monthly pricing for dependable monitoring, GetSafe will quickly rise to the top of your list of favorites.

In an industry where providers seem to say "Gotcha!" with exclusions in the fine print, lengthy contracts, cancellation and/or moving fees, and additional charges for every device you choose to have monitored, GetSafe is a breath of fresh air. Although you will have to purchase your equipment -the Starter Kit costs $249 and includes 1 Smart Hub, 1 door/window sensor, 1 (pet-friendly) motion detector, and 1 alarm siren, with additional sensors and devices available for purchase/monitoring-your monthly monitoring costs stay the same regardless of the number of sensors or other devices you add to your alarm system.

GetSafe offers two monitoring plans with no hidden costs:

  • Self-Monitoring: for $19/month, you get reliable, DIY-style home security monitoring through the GetSafe app with AT&T Cellular back-up, video cloud storage, and push/email notifications for any alerts you may receive
  • 247/7 Professional Monitoring: for $29/month, you get all of the features included in the cheaper package, while adding 24/7 coverage from GetSafe’s USA-based monitoring centers. Their representatives will notify you in the event of a break-in or other detected problem and dispatch emergency responders if needed

Customers who live in Michigan, Illinois, Maryland, or Rhode Island who want the professionally-monitored alarm system package should check with the company for availability updates, as GetSafe only offered self-monitoring services at the time of our review.

That's all there is to it. Your GetSafe alarm system uses a Smart Hub to control all of your sensors and other devices, using your home WiFi or the installed AT&T 3G cellular connection should you lose your WiFi signal. (You do need to connect the Smart Hub to your router.) This Smart Hub can control and monitor an impressive 64 security devices and supports up to 32 individual users. Some of the additional security devices available, beyond the initial Starter Kit alarm system package, include the following:

  • Cameras, including motion-detecting models
  • Flood sensors
  • Smoke detectors
  • Nest thermostat
  • Siren

And, it's all included with your monthly monitoring package - regardless of the number of devices you connect (up to the Hub's 64-device capacity limit). No other alarm system can compete with this level of coverage for the price.

Customer reviews describe an amazingly easy do-it-yourself installation process: less than 20 minutes to install the items in the Starter Kit. Once you've installed your GetSafe alarm system's sensors, you'll use the smartphone app to activate them. GetSafe's representatives are easily reached and will help you test the system if you're still not sure if it's functioning properly. Be aware that if you have family members without smartphones (such as young children) who need to be able to control the GetSafe components, you'll want to buy the key fob that will allow them to enable and disable the alarm system.

GetSafe's customer service also stands out. Our questions were answered by very knowledgeable representatives who didn't use pushy sales tactics to persuade us to make a purchase, and we easily got the help we needed via their toll-free number (888-799-6255) and their online chat staff. If you need help figuring out exactly which alarm system components you'll need for your apartment, dorm room, or home, their reps will pleasantly walk you through the process- without trying to upsell components that you don't really want. GetSafe's return policy is similarly customer-friendly: within 14 days of receiving your alarm system equipment, you can return it for a 100% refund, minus any shipping costs.

GetSafe may be a newer addition to the alarm system market, but they already impress us with their no-hassle packages and pricing, easy DIY installation, and excellent track record for keeping customers happy.

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Continued from above

Alarm Systems have a wide variety of features, coverage, and price points. Some Alarm Systems charge hundreds of dollars for installation in addition to their monitoring services, while others offer free equipment and/or installation along with a monthly monitoring contract. The best Alarm Systems provide customers with flexible options with respect to installation and home phone line requirements.

As you consider which Alarm System will best meet your protection needs, it is wise to have a grasp of several common features offered by home security companies. These include:

  • Monitoring Service. Does the company provide live, round-the-clock home monitoring with live representatives who will respond quickly to contact authorities in the event of a burglary or other incident?
  • Equipment and Installation Costs. Is there a charge for the initial equipment package, or is it included with the monitoring service? How many sensors are included in that package, and how much will it cost to get the number of sensors your home needs? Will you be charged separately for installation?
  • Guarantee. Are you protected by a satisfaction guarantee and/or a warranty on your Alarm System equipment?

TopConsumerReviews.com has reviewed and ranked the best Alarm Systems available today. We hope these reviews help you find the right alarm system to protect yourself, your property, and your loved ones for years to come!

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