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      March 30, 2020

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OneMain Financial vs USAA

Best Auto Loans

To help you find the Best Auto Loans, TopConsumerReviews.com provides you with an in-depth comparison of OneMain Financial and USAA.

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Finding an auto loan is no longer limited to what your current bank will offer or what the dealer brings to the table. You can take control of your next auto loan terms by shopping online for the best deal available. Several auto loan companies post the most competitive auto loan rates online to attract your business.

In today's economy, may people have less than perfect credit. Many companies offer car loans to those who have suffered bankruptcy, late payments or a low credit score. By researching and finding the best auto loan, you'll potentially save hundreds to thousands of dollars each year in payments and interest over other auto loans.

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2020

Auto Loans Reviews

3 stars
OneMain Financial

ONEMAIN FINANCIAL

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BBB Rating:

A+

OneMain Financial is a big name in the consumer loan market, which includes auto loans. They've been in business since 1920 and have earned an A+ rating from the Better Business Bureau.

OneMain earns high marks for their reliable history and their current BBB rating. However, they miss the mark with website friendliness and functionality. Their current loan interest rates and fees are difficult to find within their website, making it hard to determine whether OneMain Financial is worth your consideration. Customers have to talk with a customer service representatives at OneMain to identify the basic information that most companies are willing to provide right on their website.

We found that borrower feedback of loan experiences at OneMain frequently included high interest rates, confusing fees, and mandatory loan insurance. Some customers reported a 25%-38% loan rate, even before additional fees were added in.

OneMain appears strong and solvent, so we feel it is a legitimate lending source. On the plus side, OneMain will lend money to people searching for an auto loan with low credit ratings and/or no collateral. However, the cost seems to be high interest rates and questionable customer service. Our concerns centered around the cost associated with borrowing money for a car loan from OneMain.

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2.5 stars
USAA

USAA

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BBB Rating:

B

USAA or United Services Automobile Association was founded in 1922. Today the company provides car loans, insurance, retirement, banking services and more to those that have served in the military, as well as, their families. Approximately 10 USAA locations exist in the US for walk-in services.

The USAA website lacks easy navigation and we found ourselves disappointed with the layout. The application process for a loan is also a bit cumbersome. To apply for a loan you must first create an account. Next you input contact information, military identification, social security and more. The approval process occurs via email which may or may not be instant.

USAA also works with specific dealerships to expedite the complete process. The downside to their effort is that they had very few cars and dealerships in their database that were located to several major cities. Another concern was the BBB rating. Our Better Business Bureau search found several customer complaints with USAA - with the biggest issue being slow resolution response.

Overall, USAA limits clients to military only and while the rates may benefit those that have served our country, the application process was a bit tedious. Customer complaints with the BBB were also numerous and brought some concern. We would like to see some improvements at the USAA website as well as with their customer service.

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Continued from above

However, not all auto loan companies are the same. There can be wide differences in the features and auto loan terms that they offer.

Before you apply for your next auto loan, consider the following important factors:

  • Application Process. What is the process of applying for the auto loan?
  • History. Does the auto loan company have a history of pleasing the customer and using quality business practices? How do they rank at the Better Business Bureau?
  • Focus. What type of auto loans do they offer? Are their auto loans geared for all levels of credit?

TopConsumerReviews.com has reviewed and ranked the best Auto Loans available today. We hope these reviews help you find the most affordable loan available for you!

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