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      September 25, 2020

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Advance Auto Parts vs Pep Boys

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To help you find the Best Auto Parts Stores, TopConsumerReviews.com provides you with an in-depth comparison of Advance Auto Parts and Pep Boys.

To see ALL of our reviews for the Best Auto Parts Stores, please Click Here

Where is the best place to buy auto parts? Regardless of how old or new your vehicle is, we all experience the frustrations of having to maintain and make repairs. This might mean changing the oil, replacing the brakes, or even something much more complicated like a transmission.

That said, a lot of vehicle owners choose to make their own repairs to save hundreds and even thousands of dollars over the life of owning their car. Like any mechanic, you'll need the right parts to get the job done. But gone are the days of having to go to your local auto parts store hoping they'll have the right parts in stock.

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Best Reviews

2020

Auto Parts Reviews

5 stars
Advance Auto Parts

ADVANCE AUTO PARTS

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TopConsumerReviews.com Best-In-Class Blue Ribbon Award Advance Auto Parts really knows their stuff when it comes to supplying customers with any minor or major auto part from A - Z. It is obvious from browsing their website that there are few (if any) auto parts they don't carry. As a customer you would be able to rely on Advance Auto Parts over and over again to supply you with any auto parts you may need.

Easy to find the car part you're looking for

To sort through the thousands of auto parts supplied by Advance Auto Parts, you can add your vehicle information (year, make, model, engine), to narrow down the list of products that would fit your specific vehicle. You can also just do a quick search for exactly what you want or use their product categories to narrow down their inventory. The website is extremely user-friendly and easy to navigate.

Local store pickup

Advance Auto Parts can certainly deliver your order to wherever you may be. However, if you want your auto parts even faster, you can pick up your parts in one of their local stores. Simply view the locations of their 5,200 brick-and-mortar stores and find the Advance Auto Parts nearest you to get your parts in 30 minutes or less. If this still isn't enough to prove the ease of buying through Advance Auto Parts, they also have same-day delivery in some areas, allowing you to get your auto parts dropped off to your house by 8 pm. Needless to say, fast access to auto parts is a strength of this company

Discounts

At the time of this review, Advance Auto Parts was running a 20% off $25+ sale on all the inventory in their online store. In addition to the sitewide sale running at the time, if you sign up for their email list, you can take 25% off your order. On top of this, Advance Auto Parts always offers free shipping on purchases over $25, which is a great perk.

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Earn reward points

For car gurus often making auto parts purchases, the Speed Perks program is for you. You earn rewards points with all your purchases based on different memberships:

  • Club: Free membership that gives you 10 points for every $1 spent, seasonal promotions, $5 perks bucks with every 500 points, and bonus points for popular products.
  • VIP: If you spend $200+ in a year, you get everything from the Club membership plus 10% more points, points that never expire, referral bonuses, and elite parking spaces.
  • Elite: If you spend $500+ in a year, you get everything from the Club and VIP membership, plus 25% more points, access to exclusive events, priority customer call support, and exclusive access to product samples.

Full refund on returns

If customers need to return an item for any reason, they can get a full refund within 45 days if they provide proof of purchase. Products must be in the original packaging, unused, uninstalled, and unopened. Without proof of purchase, Advance Auto Parts will allow for exchanges or in-store credit. Due to the nature of some products sold by Advance Auto Parts, there is a high-level list of merchandise that is deemed "non-returnable" regardless of condition or proof of purchase. We suggest reviewing this list before buying any products, just so you aren't caught off guard if you can't return it.

Best in class

It is unsurprising that Advance Auto Parts receives an A+ rating from the Better Business Bureau with hundreds of customers leaving positive feedback about their services on other third-party sites. Their extensive selection of easily searchable auto parts is sure to satisfy any customer. We are impressed with their discounted pricing as well as variety of options for delivery and pickup. Advance Auto Parts is the leading option for anyone looking for a reliable auto part supplier.

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3.5 stars
Pep Boys

PEP BOYS

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Although Pep Boys has been selling auto parts for almost 100 years, they have more recently been known for their push to expand service and tire centers throughout the United States. If you need to make an appointment for your car to be serviced at a location near you, this can be done directly from their website. They also run an extensive online retail shop for auto parts that is easy to browse with their search function and product categories.

Local pickup available

There are over 920 Pep Boys brick-and-mortar locations where customers can buy online and pick up in store. There are many reports of customers having a poor experience with customer experience via phone or in-person at Pep Boys, so hopefully you won't have to deal much with employees if you do an in-store pickup. Despite this negative feedback, the Better Business Bureau gives Pep Boys an A+ rating. Their online shopping experience is overall satisfactory to most shoppers.

Fewer discounts

There are fewer discounted items sold through Pep Boys than some of their competitors. You'll likely find quality auto parts here, but you might pay a bit more for them. We recommend browsing their savings page to view the current coupons in case one of them matches with the product you are looking for. There is no price match policy like some of our higher-rated auto part retailers, so you pay the listed price for what you find on Pep Boys' online store.

Shipping and returns

Shipping prices are determined based on the dollar amount spent, weight, and length of auto parts. The only way to qualify for free shipping through Pep Boys is if customers spend over $75, have their product weigh less than 75 lbs., and measure smaller than 130". Online orders usually process in 1-2 business days, and shipping typically takes 5-7 days on top of that.

Pep Boys has a fairly standard return policy that gives customers full refunds if they return their new, unused items within 30 days with the receipt. Returns without a receipt are only eligible for exchanges. Some items are non-returnable, and these products are listed on the website including items like performance accessories, electrical items, sound systems, tire chains, and clearance merchandise.

Overall good experience

Overall, Pep Boys is a good place to shop for auto parts. They don't offer anything that makes them stand out as one of the best retailers we have found, but we wouldn't deter anyone from buying parts here. They have been around so long that we feel confident in them providing a wide variety of auto parts, accessories, and maintenance products that are likely to satisfy most customers' needs.

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Continued from above

Sometimes it would even take searching a few different shops before getting your hands on everything you need to begin the project. Online auto part shops make it extremely fast and convenient to search for exactly what you're looking for, at the right price.

But, not all auto parts store are created equal and we're here to help.. With online shopping, you'll be able to view specifications for the auto parts you need and have a much better chance of locating the right part the first time. Many online auto parts stores offer free shipping and quick delivery so that you can quickly get moving on your vehicle repair. Before choosing an auto parts supplier, we suggest you keep the following criteria in mind:

  • Price. How does pricing on different auto parts compare between competitors?
  • Return Policy. If you end up buying the wrong part, will you be able to return it for a full refund?
  • Selection. Does the supplier carry all the parts you're looking for in a variety of sizes?
  • Customer Satisfaction. Have other customers had a good experience with the company or should you be aware of a long list of BBB complaints?

To help you identify the best auto parts stores, TopConsumerReviews.com has reviewed and ranked a variety of options. We hope this information helps you find the auto parts you need quickly!

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