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      September 25, 2020

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Auto Zone vs Auto Barn

Best Auto Parts Stores

To help you find the Best Auto Parts Stores, TopConsumerReviews.com provides you with an in-depth comparison of Auto Zone and Auto Barn.

To see ALL of our reviews for the Best Auto Parts Stores, please Click Here

Where is the best place to buy auto parts? Regardless of how old or new your vehicle is, we all experience the frustrations of having to maintain and make repairs. This might mean changing the oil, replacing the brakes, or even something much more complicated like a transmission.

That said, a lot of vehicle owners choose to make their own repairs to save hundreds and even thousands of dollars over the life of owning their car. Like any mechanic, you'll need the right parts to get the job done. But gone are the days of having to go to your local auto parts store hoping they'll have the right parts in stock.

Continue reading below reviews

Best Reviews

2020

Auto Parts Reviews

4 stars
Auto Zone

AUTO ZONE

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Most of us are likely familiar with the AutoZone jingle and commercials. They were founded in 1979 and have been providing customers with all the car parts they might need ever since. With thousands of auto parts, AutoZone is a good option for customers wanting a smooth online shopping experience. Instant online chats are available to help customers who aren't quite sure what parts to look for on the website.

Local stores

AutoZone has over 6,000 brick-and-mortar locations around the United States so customers can conveniently buy online and pick up in store without the hassle of wandering around to find the part they need. Shopping their online store also makes it more likely that customers will purchase the auto part that actually fits their vehicle. For most products listed, a "Check the Fit" option allows you to choose the year, make, model, and engine of your car to ensure that the part you are buying will fit your particular vehicle.

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Discounts

There are plenty of ways to save money by shopping for car parts through AutoZone. Right off the bat, we found a few discounts that appealed to us. At the time of this review, AutoZone was offering 20% off of $100 purchases or more. If you need a car part fast (which you probably do), AutoZone sometimes offers next day delivery on eligible items if you spend $35 or more. When browsing the inventory, a "Free Next Day" label will appear next to eligible products, so you know which items will get to you the fastest.

Last but not least, If you sign up for AutoZone's email list, you will receive $10 off your next purchase of $50 or more. Needless to say, you'll be able to shop for affordable car parts here with the mentioned discounts as well as the "hot deals" page with coupons on specific products.

Returns

If needed, customers can either return their products to an AutoZone store or mail them in. For in-store returns, customers can return eligible items with a receipt and original packaging within 90 days of the purchase. For online returns, a form needs to be filled out that can be found within the original invoice to include in the box when shipped. For items without receipts or other specific return questions, a customer service phone number is provided to walk you through the process.

AutoZone receives an A+ rating from the Better Business Bureau, but their main downfall is the general theme of customers complaining about their customer service in-store. Reports of frustrated customers have spanned across multiple third-party sites. If you aren't needing to deal with customer service in person or over the phone, it seems that AutoZone can still be a good option for finding the car parts you need.

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2.5 stars
Auto Barn

AUTO BARN

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Auto Barn started out in Brooklyn, NY as an auto parts store and has since expanded with their online presence. They carry everything in the realm of car accessories, auto parts, car care products, and oils and additives. Their website layout and text display is a bit outdated, but it gets the job done. With the search function and category breakdowns, customers should be able to find what they are looking for here.

Cost discounts, slow processing

It appears as if most products on the Auto Barn website are discounted to some extent. Their pricing is definitely fair and competitive, which is reassuring. At the time of this review, Auto Barn was offering a discount code for $10 off $89 or $5 off $49 orders. We like to see businesses who reward their customers for making bigger orders since sometimes these types of purchases can be costly. Free shipping is given for orders of $69 or more. If a purchase is made for less than $69, shipping is a flat-rate cost of $8.00. Something to note is that some customers report really slow shipping times from Auto Barn due to slow order processing.

Delivery times

Once orders have been placed, the amount of time it takes to get them processed depends on product availability. If products are in stock, they usually take 1-2 days to prepare for shipment and an additional 1-5 days for shipping. If you have questions about the status of your order, we suggest reaching out to customer service. To do this, an online contact form is provided and an Auto Barn representative will reply within 1 business day. Other options are to call Auto Barn directly with the toll free number provided on the website.

30 days for returns

Inventory can be returned to Auto Barn within 30 days of receipt of order. Before sending anything back, customers will need to complete an online form called a "return authorization" for customer service to review. If they don't, it will delay processing and the return is subject to a 20% restocking fee. This same restocking fee might also be charged if the return is received by Auto Barn in less than new condition and is un-resellable. Some customers have reported having to jump through hoops to get refunds and/or exchanges for incorrect parts they received.

Hit and miss

Auto Barn receives an A- rating by the Better Business Bureau, which is overall better than some individual customer feedback they receive. Customers report receiving parts that don't fit their vehicles, as well as having issues with Auto Barn's customer service being unhelpful. This is not to say that people haven't had good experiences here, because there are reports of customers who were happy with the fair pricing, smooth delivery, and vast selection of auto parts. Basically, it seems that Auto Barn is hit and miss as far as parts fitting and shipping and return processes. Make sure you double check the product descriptions of parts before ordering anything from Auto Barn to save yourself any potential hassles.

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Continued from above

Sometimes it would even take searching a few different shops before getting your hands on everything you need to begin the project. Online auto part shops make it extremely fast and convenient to search for exactly what you're looking for, at the right price.

But, not all auto parts store are created equal and we're here to help.. With online shopping, you'll be able to view specifications for the auto parts you need and have a much better chance of locating the right part the first time. Many online auto parts stores offer free shipping and quick delivery so that you can quickly get moving on your vehicle repair. Before choosing an auto parts supplier, we suggest you keep the following criteria in mind:

  • Price. How does pricing on different auto parts compare between competitors?
  • Return Policy. If you end up buying the wrong part, will you be able to return it for a full refund?
  • Selection. Does the supplier carry all the parts you're looking for in a variety of sizes?
  • Customer Satisfaction. Have other customers had a good experience with the company or should you be aware of a long list of BBB complaints?

To help you identify the best auto parts stores, TopConsumerReviews.com has reviewed and ranked a variety of options. We hope this information helps you find the auto parts you need quickly!

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