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      September 25, 2020

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  1. Autohaus AZ
  2. Auto Zone
  3. Pep Boys
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  5. JC Whitney
  6. Get All Parts
  7. Auto Barn
  8. A.P. Warehouse
  9. Car Parts
  10. Parts Geek

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Auto Zone vs Auto Parts Warehouse

Best Auto Parts Stores

To help you find the Best Auto Parts Stores, TopConsumerReviews.com provides you with an in-depth comparison of Auto Zone and Auto Parts Warehouse.

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Where is the best place to buy auto parts? Regardless of how old or new your vehicle is, we all experience the frustrations of having to maintain and make repairs. This might mean changing the oil, replacing the brakes, or even something much more complicated like a transmission.

That said, a lot of vehicle owners choose to make their own repairs to save hundreds and even thousands of dollars over the life of owning their car. Like any mechanic, you'll need the right parts to get the job done. But gone are the days of having to go to your local auto parts store hoping they'll have the right parts in stock.

Continue reading below reviews

Best Reviews

2020

Auto Parts Reviews

4 stars
Auto Zone

AUTO ZONE

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Most of us are likely familiar with the AutoZone jingle and commercials. They were founded in 1979 and have been providing customers with all the car parts they might need ever since. With thousands of auto parts, AutoZone is a good option for customers wanting a smooth online shopping experience. Instant online chats are available to help customers who aren't quite sure what parts to look for on the website.

Local stores

AutoZone has over 6,000 brick-and-mortar locations around the United States so customers can conveniently buy online and pick up in store without the hassle of wandering around to find the part they need. Shopping their online store also makes it more likely that customers will purchase the auto part that actually fits their vehicle. For most products listed, a "Check the Fit" option allows you to choose the year, make, model, and engine of your car to ensure that the part you are buying will fit your particular vehicle.

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Discounts

There are plenty of ways to save money by shopping for car parts through AutoZone. Right off the bat, we found a few discounts that appealed to us. At the time of this review, AutoZone was offering 20% off of $100 purchases or more. If you need a car part fast (which you probably do), AutoZone sometimes offers next day delivery on eligible items if you spend $35 or more. When browsing the inventory, a "Free Next Day" label will appear next to eligible products, so you know which items will get to you the fastest.

Last but not least, If you sign up for AutoZone's email list, you will receive $10 off your next purchase of $50 or more. Needless to say, you'll be able to shop for affordable car parts here with the mentioned discounts as well as the "hot deals" page with coupons on specific products.

Returns

If needed, customers can either return their products to an AutoZone store or mail them in. For in-store returns, customers can return eligible items with a receipt and original packaging within 90 days of the purchase. For online returns, a form needs to be filled out that can be found within the original invoice to include in the box when shipped. For items without receipts or other specific return questions, a customer service phone number is provided to walk you through the process.

AutoZone receives an A+ rating from the Better Business Bureau, but their main downfall is the general theme of customers complaining about their customer service in-store. Reports of frustrated customers have spanned across multiple third-party sites. If you aren't needing to deal with customer service in person or over the phone, it seems that AutoZone can still be a good option for finding the car parts you need.

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2 stars
Auto Parts Warehouse

AUTO PARTS WAREHOUSE

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Auto Parts Warehouse was founded in 1995 and has been providing customers access to auto parts ever since. They are definitely not lacking in product quantity and variety.

Frustrating user experinece

Auto Parts Warehouse likely has just about every auto part you might be looking for listed on their website. However, navigating the website and the way information is displayed isn't the most appealing experience. Big blocks of wordy text appear at the bottom of the home page, likely as an SEO attempt that most website visitors would not want to read. Luckily there is a search function for finding specific parts, because the categories and subcategories listed could get overwhelming.

Free shipping on orders over $50

Auto Parts Warehouse offers free shipping when customers spend over $50, which we like to see. However, at the time of this review, they were not running any sales or sitewide discounts on their inventory. They also did not have any clearance or coupon pages like some of their competitors do. At the bottom of the Auto Parts Warehouse home page they have a "Lowest Prices Guaranteed" statement followed by an asterisk. Nowhere does it go into detail about what this means, whether it be a price matching policy or wholesale pricing.

20% restocking fee on returns

If customers find that they ordered the wrong parts or felt unsatisfied for any reason, they have 30 calendar days after receiving the product(s) to send it back for a return. All items for return must be unused and in their original condition. Return credits are usually applied within 2-7 days. Keep in mind that customers are charged a 20% restocking fee for any returns that are not a result of an error made by Auto Parts Warehouse. In addition, shoppers are responsible for shipping charges.

Negative cusomter experiences

The Better Business Bureau gives Auto Parts Warehouse a C rating, which is lower than we would like. Since it appears that Auto Parts Warehouse drop ships their products, customers have often reported receiving only part of an order or incorrect items. Other complaints have included issues with customer service and problems with payments and refunds. The slew of negativity from recent customer purchases makes us uncomfortable recommending Auto Parts Warehouse as a reliable place to buy auto parts.

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Continued from above

Sometimes it would even take searching a few different shops before getting your hands on everything you need to begin the project. Online auto part shops make it extremely fast and convenient to search for exactly what you're looking for, at the right price.

But, not all auto parts store are created equal and we're here to help.. With online shopping, you'll be able to view specifications for the auto parts you need and have a much better chance of locating the right part the first time. Many online auto parts stores offer free shipping and quick delivery so that you can quickly get moving on your vehicle repair. Before choosing an auto parts supplier, we suggest you keep the following criteria in mind:

  • Price. How does pricing on different auto parts compare between competitors?
  • Return Policy. If you end up buying the wrong part, will you be able to return it for a full refund?
  • Selection. Does the supplier carry all the parts you're looking for in a variety of sizes?
  • Customer Satisfaction. Have other customers had a good experience with the company or should you be aware of a long list of BBB complaints?

To help you identify the best auto parts stores, TopConsumerReviews.com has reviewed and ranked a variety of options. We hope this information helps you find the auto parts you need quickly!

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