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      July 12, 2020

Home  >  Auto Parts  >  Auto Zone vs Car Parts

Best Auto

Parts Stores

  1. Autohaus AZ
  2. Auto Zone
  3. Pep Boys
  4. Buy Auto Parts
  5. JC Whitney
  6. Get All Parts
  7. Auto Barn
  8. A.P. Warehouse
  9. Car Parts
  10. Parts Geek

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Auto Zone vs Car Parts

Best Auto Parts Stores

To help you find the Best Auto Parts Stores, TopConsumerReviews.com provides you with an in-depth comparison of Auto Zone and Car Parts.

To see ALL of our reviews for the Best Auto Parts Stores, please Click Here

Where is the best place to buy auto parts? Regardless of how old or new your vehicle is, we all experience the frustrations of having to maintain and make repairs. This might mean changing the oil, replacing the brakes, or even something much more complicated like a transmission.

That said, a lot of vehicle owners choose to make their own repairs to save hundreds and even thousands of dollars over the life of owning their car. Like any mechanic, you'll need the right parts to get the job done. But gone are the days of having to go to your local auto parts store hoping they'll have the right parts in stock.

Continue reading below reviews

Best Reviews

2020

Auto Parts Reviews

4 stars
Auto Zone

AUTO ZONE

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Most of us are likely familiar with the AutoZone jingle and commercials. They were founded in 1979 and have been providing customers with all the car parts they might need ever since. With thousands of auto parts, AutoZone is a good option for customers wanting a smooth online shopping experience. Instant online chats are available to help customers who aren't quite sure what parts to look for on the website.

Local stores

AutoZone has over 6,000 brick-and-mortar locations around the United States so customers can conveniently buy online and pick up in store without the hassle of wandering around to find the part they need. Shopping their online store also makes it more likely that customers will purchase the auto part that actually fits their vehicle. For most products listed, a "Check the Fit" option allows you to choose the year, make, model, and engine of your car to ensure that the part you are buying will fit your particular vehicle.

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Discounts

There are plenty of ways to save money by shopping for car parts through AutoZone. Right off the bat, we found a few discounts that appealed to us. At the time of this review, AutoZone was offering 20% off of $100 purchases or more. If you need a car part fast (which you probably do), AutoZone sometimes offers next day delivery on eligible items if you spend $35 or more. When browsing the inventory, a "Free Next Day" label will appear next to eligible products, so you know which items will get to you the fastest.

Last but not least, If you sign up for AutoZone's email list, you will receive $10 off your next purchase of $50 or more. Needless to say, you'll be able to shop for affordable car parts here with the mentioned discounts as well as the "hot deals" page with coupons on specific products.

Returns

If needed, customers can either return their products to an AutoZone store or mail them in. For in-store returns, customers can return eligible items with a receipt and original packaging within 90 days of the purchase. For online returns, a form needs to be filled out that can be found within the original invoice to include in the box when shipped. For items without receipts or other specific return questions, a customer service phone number is provided to walk you through the process.

AutoZone receives an A+ rating from the Better Business Bureau, but their main downfall is the general theme of customers complaining about their customer service in-store. Reports of frustrated customers have spanned across multiple third-party sites. If you aren't needing to deal with customer service in person or over the phone, it seems that AutoZone can still be a good option for finding the car parts you need.

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1.5 stars
Car Parts

CAR PARTS

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Car Parts supplies over a million auto parts for vehicles ranging from 1980 to the present year. From the interior to the exterior, they have just about every fitted car part imaginable. Customers can use the search bar function to find what they are looking for, or provide their vehicle year, make, and model information for a narrower product list. However, some customers report being shown car parts for their specific vehicle that don't actually fit and having to go through the hassle of returning the part after it was purchased.

Low price guarantee

Car Parts has a low price guarantee that allows customers to get the lowest price on a product that is also sold by competitors. A phone number is provided for customers to call in and alert Car Parts of a new product they have found made by the same manufacturer advertised at a lower price. On the spot, Car Parts claims they will beat or match the price of competing products.

90 day return policy

A 90-day return policy is in place that allows products to be sent back in their original condition with all their components. Customers must either file online or call the returns department to initiate a return. Refunds are typically processed within 24-48 hours on the payment method customers used to buy the product. Customers are responsible for paying return shipping unless there was an error made by Car Parts that caused the need for the return.

Sweepstakes

At the time of this review, a "Write-A-Review Sweepstakes" was going on where customers were entered to win a $500 shopping spree if they left a product review. We like the idea of this because it tells us that Car Parts stands behind their product quality and aren't afraid of their customer feedback. It is helpful to see honest customer reviews on the products listed on the Car Parts website to get a better idea of whether or not a part will be a smart purchase or not.

Complaints, complaints, complaints

We were disappointed to find that Car Parts has a D+ rating from the Better Business Bureau. Common complaints include receiving the wrong car parts, difficulties receiving refunds for returned parts, and misleading product descriptions. The amount of feedback regarding these issues makes us unwilling to suggest Car Parts as a good option for purchasing vehicle parts. For a more reliable, smooth experience, we recommend shopping at one of our higher-rated auto parts sites.

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Continued from above

Sometimes it would even take searching a few different shops before getting your hands on everything you need to begin the project. Online auto part shops make it extremely fast and convenient to search for exactly what you're looking for, at the right price.

But, not all auto parts store are created equal and we're here to help.. With online shopping, you'll be able to view specifications for the auto parts you need and have a much better chance of locating the right part the first time. Many online auto parts stores offer free shipping and quick delivery so that you can quickly get moving on your vehicle repair. Before choosing an auto parts supplier, we suggest you keep the following criteria in mind:

  • Price. How does pricing on different auto parts compare between competitors?
  • Return Policy. If you end up buying the wrong part, will you be able to return it for a full refund?
  • Selection. Does the supplier carry all the parts you're looking for in a variety of sizes?
  • Customer Satisfaction. Have other customers had a good experience with the company or should you be aware of a long list of BBB complaints?

To help you identify the best auto parts stores, TopConsumerReviews.com has reviewed and ranked a variety of options. We hope this information helps you find the auto parts you need quickly!

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