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      July 2, 2020

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  1. Autohaus AZ
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  3. Pep Boys
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  5. JC Whitney
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Auto Zone vs JC Whitney

Best Auto Parts Stores

To help you find the Best Auto Parts Stores, TopConsumerReviews.com provides you with an in-depth comparison of Auto Zone and JC Whitney.

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Where is the best place to buy auto parts? Regardless of how old or new your vehicle is, we all experience the frustrations of having to maintain and make repairs. This might mean changing the oil, replacing the brakes, or even something much more complicated like a transmission.

That said, a lot of vehicle owners choose to make their own repairs to save hundreds and even thousands of dollars over the life of owning their car. Like any mechanic, you'll need the right parts to get the job done. But gone are the days of having to go to your local auto parts store hoping they'll have the right parts in stock.

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Best Reviews

2020

Auto Parts Reviews

4 stars
Auto Zone

AUTO ZONE

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Most of us are likely familiar with the AutoZone jingle and commercials. They were founded in 1979 and have been providing customers with all the car parts they might need ever since. With thousands of auto parts, AutoZone is a good option for customers wanting a smooth online shopping experience. Instant online chats are available to help customers who aren't quite sure what parts to look for on the website.

Local stores

AutoZone has over 6,000 brick-and-mortar locations around the United States so customers can conveniently buy online and pick up in store without the hassle of wandering around to find the part they need. Shopping their online store also makes it more likely that customers will purchase the auto part that actually fits their vehicle. For most products listed, a "Check the Fit" option allows you to choose the year, make, model, and engine of your car to ensure that the part you are buying will fit your particular vehicle.

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Discounts

There are plenty of ways to save money by shopping for car parts through AutoZone. Right off the bat, we found a few discounts that appealed to us. At the time of this review, AutoZone was offering 20% off of $100 purchases or more. If you need a car part fast (which you probably do), AutoZone sometimes offers next day delivery on eligible items if you spend $35 or more. When browsing the inventory, a "Free Next Day" label will appear next to eligible products, so you know which items will get to you the fastest.

Last but not least, If you sign up for AutoZone's email list, you will receive $10 off your next purchase of $50 or more. Needless to say, you'll be able to shop for affordable car parts here with the mentioned discounts as well as the "hot deals" page with coupons on specific products.

Returns

If needed, customers can either return their products to an AutoZone store or mail them in. For in-store returns, customers can return eligible items with a receipt and original packaging within 90 days of the purchase. For online returns, a form needs to be filled out that can be found within the original invoice to include in the box when shipped. For items without receipts or other specific return questions, a customer service phone number is provided to walk you through the process.

AutoZone receives an A+ rating from the Better Business Bureau, but their main downfall is the general theme of customers complaining about their customer service in-store. Reports of frustrated customers have spanned across multiple third-party sites. If you aren't needing to deal with customer service in person or over the phone, it seems that AutoZone can still be a good option for finding the car parts you need.

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3.5 stars
JC Whitney

JC WHITNEY

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JC Whitney has been in business longer than any other auto part retailer we have come across. Some customers will remember them for their legendary catalogs they used to print and distribute through homes across the U.S. They used to be a more widely recognized brand until it was sold by the original owner's family in 2002 and the company started going downhill. In 2010, it was purchased by U.S. Auto Parts, and has not lived up to the hype and reputation it did in its earlier years.

Huge inventory of auto parts

JC Whitney has a warehouse of over 1.2 million products that is enough to supply parts for over 25 million vehicles. Over 100,000 accessories are available for purchase through JC Whitney, making them not only one of the oldest, but one of the most inventory-heavy companies we have found.

Affordable pricing

You'll likely find that the prices at JC Whitney are quite affordable. Even so, they have a price match policy in case a customer finds one of their products for a lower price with a competitor. All it takes is a correspondence with customer service about the competing product and JC Whitney will lower their price to match it. JC Whitney boasts that many of their items are already marked over 50% lower than what you'll find at any other store.

Varying return policies

Certain products listed on the JC Whitney site carry a 90-day return policy. For most products, customers have 30 days to make returns and receive a full refund. Any used products or non-returnable products, as specified on the JC Whitney website refund page, are not eligible for refunds regardless of their condition. For questions on return policies or any other topic, customers can either chat with customer service over the phone, fill out a contact form, or do a live chat online.

Customer feedback concerns

The Better Business Bureau gives JC Whitney an A+ rating for their services. This was somewhat surprising considering a slew of negative feedback on purchases over the last few years reported by customers. Most reports are of slow shipping times, part mix-ups, and poor attitudes received from customer service reps. We want to give JC Whitney a higher rating based on their wide selection of inventory, years in business, and inexpensive pricing, but the customer feedback has us concerned. They have earned an average ranking among other online auto part retailers.

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Continued from above

Sometimes it would even take searching a few different shops before getting your hands on everything you need to begin the project. Online auto part shops make it extremely fast and convenient to search for exactly what you're looking for, at the right price.

But, not all auto parts store are created equal and we're here to help.. With online shopping, you'll be able to view specifications for the auto parts you need and have a much better chance of locating the right part the first time. Many online auto parts stores offer free shipping and quick delivery so that you can quickly get moving on your vehicle repair. Before choosing an auto parts supplier, we suggest you keep the following criteria in mind:

  • Price. How does pricing on different auto parts compare between competitors?
  • Return Policy. If you end up buying the wrong part, will you be able to return it for a full refund?
  • Selection. Does the supplier carry all the parts you're looking for in a variety of sizes?
  • Customer Satisfaction. Have other customers had a good experience with the company or should you be aware of a long list of BBB complaints?

To help you identify the best auto parts stores, TopConsumerReviews.com has reviewed and ranked a variety of options. We hope this information helps you find the auto parts you need quickly!

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