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      July 2, 2020

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JC Whitney vs Auto Parts Warehouse

Best Auto Parts Stores

To help you find the Best Auto Parts Stores, TopConsumerReviews.com provides you with an in-depth comparison of JC Whitney and Auto Parts Warehouse.

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Where is the best place to buy auto parts? Regardless of how old or new your vehicle is, we all experience the frustrations of having to maintain and make repairs. This might mean changing the oil, replacing the brakes, or even something much more complicated like a transmission.

That said, a lot of vehicle owners choose to make their own repairs to save hundreds and even thousands of dollars over the life of owning their car. Like any mechanic, you'll need the right parts to get the job done. But gone are the days of having to go to your local auto parts store hoping they'll have the right parts in stock.

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Best Reviews

2020

Auto Parts Reviews

3.5 stars
JC Whitney

JC WHITNEY

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JC Whitney has been in business longer than any other auto part retailer we have come across. Some customers will remember them for their legendary catalogs they used to print and distribute through homes across the U.S. They used to be a more widely recognized brand until it was sold by the original owner's family in 2002 and the company started going downhill. In 2010, it was purchased by U.S. Auto Parts, and has not lived up to the hype and reputation it did in its earlier years.

Huge inventory of auto parts

JC Whitney has a warehouse of over 1.2 million products that is enough to supply parts for over 25 million vehicles. Over 100,000 accessories are available for purchase through JC Whitney, making them not only one of the oldest, but one of the most inventory-heavy companies we have found.

Affordable pricing

You'll likely find that the prices at JC Whitney are quite affordable. Even so, they have a price match policy in case a customer finds one of their products for a lower price with a competitor. All it takes is a correspondence with customer service about the competing product and JC Whitney will lower their price to match it. JC Whitney boasts that many of their items are already marked over 50% lower than what you'll find at any other store.

Varying return policies

Certain products listed on the JC Whitney site carry a 90-day return policy. For most products, customers have 30 days to make returns and receive a full refund. Any used products or non-returnable products, as specified on the JC Whitney website refund page, are not eligible for refunds regardless of their condition. For questions on return policies or any other topic, customers can either chat with customer service over the phone, fill out a contact form, or do a live chat online.

Customer feedback concerns

The Better Business Bureau gives JC Whitney an A+ rating for their services. This was somewhat surprising considering a slew of negative feedback on purchases over the last few years reported by customers. Most reports are of slow shipping times, part mix-ups, and poor attitudes received from customer service reps. We want to give JC Whitney a higher rating based on their wide selection of inventory, years in business, and inexpensive pricing, but the customer feedback has us concerned. They have earned an average ranking among other online auto part retailers.

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2 stars
Auto Parts Warehouse

AUTO PARTS WAREHOUSE

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Auto Parts Warehouse was founded in 1995 and has been providing customers access to auto parts ever since. They are definitely not lacking in product quantity and variety.

Frustrating user experinece

Auto Parts Warehouse likely has just about every auto part you might be looking for listed on their website. However, navigating the website and the way information is displayed isn't the most appealing experience. Big blocks of wordy text appear at the bottom of the home page, likely as an SEO attempt that most website visitors would not want to read. Luckily there is a search function for finding specific parts, because the categories and subcategories listed could get overwhelming.

Free shipping on orders over $50

Auto Parts Warehouse offers free shipping when customers spend over $50, which we like to see. However, at the time of this review, they were not running any sales or sitewide discounts on their inventory. They also did not have any clearance or coupon pages like some of their competitors do. At the bottom of the Auto Parts Warehouse home page they have a "Lowest Prices Guaranteed" statement followed by an asterisk. Nowhere does it go into detail about what this means, whether it be a price matching policy or wholesale pricing.

20% restocking fee on returns

If customers find that they ordered the wrong parts or felt unsatisfied for any reason, they have 30 calendar days after receiving the product(s) to send it back for a return. All items for return must be unused and in their original condition. Return credits are usually applied within 2-7 days. Keep in mind that customers are charged a 20% restocking fee for any returns that are not a result of an error made by Auto Parts Warehouse. In addition, shoppers are responsible for shipping charges.

Negative cusomter experiences

The Better Business Bureau gives Auto Parts Warehouse a C rating, which is lower than we would like. Since it appears that Auto Parts Warehouse drop ships their products, customers have often reported receiving only part of an order or incorrect items. Other complaints have included issues with customer service and problems with payments and refunds. The slew of negativity from recent customer purchases makes us uncomfortable recommending Auto Parts Warehouse as a reliable place to buy auto parts.

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Continued from above

Sometimes it would even take searching a few different shops before getting your hands on everything you need to begin the project. Online auto part shops make it extremely fast and convenient to search for exactly what you're looking for, at the right price.

But, not all auto parts store are created equal and we're here to help.. With online shopping, you'll be able to view specifications for the auto parts you need and have a much better chance of locating the right part the first time. Many online auto parts stores offer free shipping and quick delivery so that you can quickly get moving on your vehicle repair. Before choosing an auto parts supplier, we suggest you keep the following criteria in mind:

  • Price. How does pricing on different auto parts compare between competitors?
  • Return Policy. If you end up buying the wrong part, will you be able to return it for a full refund?
  • Selection. Does the supplier carry all the parts you're looking for in a variety of sizes?
  • Customer Satisfaction. Have other customers had a good experience with the company or should you be aware of a long list of BBB complaints?

To help you identify the best auto parts stores, TopConsumerReviews.com has reviewed and ranked a variety of options. We hope this information helps you find the auto parts you need quickly!

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