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      September 30, 2020

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JC Whitney vs Car Parts

Best Auto Parts Stores

To help you find the Best Auto Parts Stores, TopConsumerReviews.com provides you with an in-depth comparison of JC Whitney and Car Parts.

To see ALL of our reviews for the Best Auto Parts Stores, please Click Here

Where is the best place to buy auto parts? Regardless of how old or new your vehicle is, we all experience the frustrations of having to maintain and make repairs. This might mean changing the oil, replacing the brakes, or even something much more complicated like a transmission.

That said, a lot of vehicle owners choose to make their own repairs to save hundreds and even thousands of dollars over the life of owning their car. Like any mechanic, you'll need the right parts to get the job done. But gone are the days of having to go to your local auto parts store hoping they'll have the right parts in stock.

Continue reading below reviews

Best Reviews

2020

Auto Parts Reviews

3.5 stars
JC Whitney

JC WHITNEY

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JC Whitney has been in business longer than any other auto part retailer we have come across. Some customers will remember them for their legendary catalogs they used to print and distribute through homes across the U.S. They used to be a more widely recognized brand until it was sold by the original owner's family in 2002 and the company started going downhill. In 2010, it was purchased by U.S. Auto Parts, and has not lived up to the hype and reputation it did in its earlier years.

Huge inventory of auto parts

JC Whitney has a warehouse of over 1.2 million products that is enough to supply parts for over 25 million vehicles. Over 100,000 accessories are available for purchase through JC Whitney, making them not only one of the oldest, but one of the most inventory-heavy companies we have found.

Affordable pricing

You'll likely find that the prices at JC Whitney are quite affordable. Even so, they have a price match policy in case a customer finds one of their products for a lower price with a competitor. All it takes is a correspondence with customer service about the competing product and JC Whitney will lower their price to match it. JC Whitney boasts that many of their items are already marked over 50% lower than what you'll find at any other store.

Varying return policies

Certain products listed on the JC Whitney site carry a 90-day return policy. For most products, customers have 30 days to make returns and receive a full refund. Any used products or non-returnable products, as specified on the JC Whitney website refund page, are not eligible for refunds regardless of their condition. For questions on return policies or any other topic, customers can either chat with customer service over the phone, fill out a contact form, or do a live chat online.

Customer feedback concerns

The Better Business Bureau gives JC Whitney an A+ rating for their services. This was somewhat surprising considering a slew of negative feedback on purchases over the last few years reported by customers. Most reports are of slow shipping times, part mix-ups, and poor attitudes received from customer service reps. We want to give JC Whitney a higher rating based on their wide selection of inventory, years in business, and inexpensive pricing, but the customer feedback has us concerned. They have earned an average ranking among other online auto part retailers.

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1.5 stars
Car Parts

CAR PARTS

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Car Parts supplies over a million auto parts for vehicles ranging from 1980 to the present year. From the interior to the exterior, they have just about every fitted car part imaginable. Customers can use the search bar function to find what they are looking for, or provide their vehicle year, make, and model information for a narrower product list. However, some customers report being shown car parts for their specific vehicle that don't actually fit and having to go through the hassle of returning the part after it was purchased.

Low price guarantee

Car Parts has a low price guarantee that allows customers to get the lowest price on a product that is also sold by competitors. A phone number is provided for customers to call in and alert Car Parts of a new product they have found made by the same manufacturer advertised at a lower price. On the spot, Car Parts claims they will beat or match the price of competing products.

90 day return policy

A 90-day return policy is in place that allows products to be sent back in their original condition with all their components. Customers must either file online or call the returns department to initiate a return. Refunds are typically processed within 24-48 hours on the payment method customers used to buy the product. Customers are responsible for paying return shipping unless there was an error made by Car Parts that caused the need for the return.

Sweepstakes

At the time of this review, a "Write-A-Review Sweepstakes" was going on where customers were entered to win a $500 shopping spree if they left a product review. We like the idea of this because it tells us that Car Parts stands behind their product quality and aren't afraid of their customer feedback. It is helpful to see honest customer reviews on the products listed on the Car Parts website to get a better idea of whether or not a part will be a smart purchase or not.

Complaints, complaints, complaints

We were disappointed to find that Car Parts has a D+ rating from the Better Business Bureau. Common complaints include receiving the wrong car parts, difficulties receiving refunds for returned parts, and misleading product descriptions. The amount of feedback regarding these issues makes us unwilling to suggest Car Parts as a good option for purchasing vehicle parts. For a more reliable, smooth experience, we recommend shopping at one of our higher-rated auto parts sites.

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Continued from above

Sometimes it would even take searching a few different shops before getting your hands on everything you need to begin the project. Online auto part shops make it extremely fast and convenient to search for exactly what you're looking for, at the right price.

But, not all auto parts store are created equal and we're here to help.. With online shopping, you'll be able to view specifications for the auto parts you need and have a much better chance of locating the right part the first time. Many online auto parts stores offer free shipping and quick delivery so that you can quickly get moving on your vehicle repair. Before choosing an auto parts supplier, we suggest you keep the following criteria in mind:

  • Price. How does pricing on different auto parts compare between competitors?
  • Return Policy. If you end up buying the wrong part, will you be able to return it for a full refund?
  • Selection. Does the supplier carry all the parts you're looking for in a variety of sizes?
  • Customer Satisfaction. Have other customers had a good experience with the company or should you be aware of a long list of BBB complaints?

To help you identify the best auto parts stores, TopConsumerReviews.com has reviewed and ranked a variety of options. We hope this information helps you find the auto parts you need quickly!

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