Best Reviews TopConsumerReviews.com Best Auto Parts Stores Best Reviews
Best Reviews
      July 7, 2020

Home  >  Auto Parts  >  Pep Boys vs Auto Barn

Best Auto

Parts Stores

  1. Autohaus AZ
  2. Auto Zone
  3. Pep Boys
  4. Buy Auto Parts
  5. JC Whitney
  6. Get All Parts
  7. Auto Barn
  8. A.P. Warehouse
  9. Car Parts
  10. Parts Geek

Your Information Is Secure
Worry-Free Car Care Manual for Every Driver Newsletter

Compare Products

  • Select any 2 companies in our reviews to compare them head-to-head!

Latest Reviews

Credit Counseling

Feather Pillows

GMAT Test Prep

GRE Test Prep

Homeschool Supplies

Investment Newsletters

LSAT Test Prep

MCAT Test Prep

Senior Care

Thyroid Health

 

Individual Reviews

Advance Auto Parts

Autohaus AZ

Auto Zone

Pep Boys

Buy Auto Parts

JC Whitney

Get All Parts

Auto Barn

Auto Parts Warehouse

Car Parts

Parts Geek

 

Our professional reviewers evaluate products and services independently, but Top Consumer Reviews may earn money when you click on the links on our pages. Learn more.

Better Business Bureau Reliability Seal

Pep Boys vs Auto Barn

Best Auto Parts Stores

To help you find the Best Auto Parts Stores, TopConsumerReviews.com provides you with an in-depth comparison of Pep Boys and Auto Barn.

To see ALL of our reviews for the Best Auto Parts Stores, please Click Here

Where is the best place to buy auto parts? Regardless of how old or new your vehicle is, we all experience the frustrations of having to maintain and make repairs. This might mean changing the oil, replacing the brakes, or even something much more complicated like a transmission.

That said, a lot of vehicle owners choose to make their own repairs to save hundreds and even thousands of dollars over the life of owning their car. Like any mechanic, you'll need the right parts to get the job done. But gone are the days of having to go to your local auto parts store hoping they'll have the right parts in stock.

Continue reading below reviews

Best Reviews

2020

Auto Parts Reviews

3.5 stars
Pep Boys

PEP BOYS

Visit Site

Although Pep Boys has been selling auto parts for almost 100 years, they have more recently been known for their push to expand service and tire centers throughout the United States. If you need to make an appointment for your car to be serviced at a location near you, this can be done directly from their website. They also run an extensive online retail shop for auto parts that is easy to browse with their search function and product categories.

Local pickup available

There are over 920 Pep Boys brick-and-mortar locations where customers can buy online and pick up in store. There are many reports of customers having a poor experience with customer experience via phone or in-person at Pep Boys, so hopefully you won't have to deal much with employees if you do an in-store pickup. Despite this negative feedback, the Better Business Bureau gives Pep Boys an A+ rating. Their online shopping experience is overall satisfactory to most shoppers.

Fewer discounts

There are fewer discounted items sold through Pep Boys than some of their competitors. You'll likely find quality auto parts here, but you might pay a bit more for them. We recommend browsing their savings page to view the current coupons in case one of them matches with the product you are looking for. There is no price match policy like some of our higher-rated auto part retailers, so you pay the listed price for what you find on Pep Boys' online store.

Shipping and returns

Shipping prices are determined based on the dollar amount spent, weight, and length of auto parts. The only way to qualify for free shipping through Pep Boys is if customers spend over $75, have their product weigh less than 75 lbs., and measure smaller than 130". Online orders usually process in 1-2 business days, and shipping typically takes 5-7 days on top of that.

Pep Boys has a fairly standard return policy that gives customers full refunds if they return their new, unused items within 30 days with the receipt. Returns without a receipt are only eligible for exchanges. Some items are non-returnable, and these products are listed on the website including items like performance accessories, electrical items, sound systems, tire chains, and clearance merchandise.

Overall good experience

Overall, Pep Boys is a good place to shop for auto parts. They don't offer anything that makes them stand out as one of the best retailers we have found, but we wouldn't deter anyone from buying parts here. They have been around so long that we feel confident in them providing a wide variety of auto parts, accessories, and maintenance products that are likely to satisfy most customers' needs.

Visit Site
2.5 stars
Auto Barn

AUTO BARN

Visit Site

Auto Barn started out in Brooklyn, NY as an auto parts store and has since expanded with their online presence. They carry everything in the realm of car accessories, auto parts, car care products, and oils and additives. Their website layout and text display is a bit outdated, but it gets the job done. With the search function and category breakdowns, customers should be able to find what they are looking for here.

Cost discounts, slow processing

It appears as if most products on the Auto Barn website are discounted to some extent. Their pricing is definitely fair and competitive, which is reassuring. At the time of this review, Auto Barn was offering a discount code for $10 off $89 or $5 off $49 orders. We like to see businesses who reward their customers for making bigger orders since sometimes these types of purchases can be costly. Free shipping is given for orders of $69 or more. If a purchase is made for less than $69, shipping is a flat-rate cost of $8.00. Something to note is that some customers report really slow shipping times from Auto Barn due to slow order processing.

Delivery times

Once orders have been placed, the amount of time it takes to get them processed depends on product availability. If products are in stock, they usually take 1-2 days to prepare for shipment and an additional 1-5 days for shipping. If you have questions about the status of your order, we suggest reaching out to customer service. To do this, an online contact form is provided and an Auto Barn representative will reply within 1 business day. Other options are to call Auto Barn directly with the toll free number provided on the website.

30 days for returns

Inventory can be returned to Auto Barn within 30 days of receipt of order. Before sending anything back, customers will need to complete an online form called a "return authorization" for customer service to review. If they don't, it will delay processing and the return is subject to a 20% restocking fee. This same restocking fee might also be charged if the return is received by Auto Barn in less than new condition and is un-resellable. Some customers have reported having to jump through hoops to get refunds and/or exchanges for incorrect parts they received.

Hit and miss

Auto Barn receives an A- rating by the Better Business Bureau, which is overall better than some individual customer feedback they receive. Customers report receiving parts that don't fit their vehicles, as well as having issues with Auto Barn's customer service being unhelpful. This is not to say that people haven't had good experiences here, because there are reports of customers who were happy with the fair pricing, smooth delivery, and vast selection of auto parts. Basically, it seems that Auto Barn is hit and miss as far as parts fitting and shipping and return processes. Make sure you double check the product descriptions of parts before ordering anything from Auto Barn to save yourself any potential hassles.

Visit Site

Continued from above

Sometimes it would even take searching a few different shops before getting your hands on everything you need to begin the project. Online auto part shops make it extremely fast and convenient to search for exactly what you're looking for, at the right price.

But, not all auto parts store are created equal and we're here to help.. With online shopping, you'll be able to view specifications for the auto parts you need and have a much better chance of locating the right part the first time. Many online auto parts stores offer free shipping and quick delivery so that you can quickly get moving on your vehicle repair. Before choosing an auto parts supplier, we suggest you keep the following criteria in mind:

  • Price. How does pricing on different auto parts compare between competitors?
  • Return Policy. If you end up buying the wrong part, will you be able to return it for a full refund?
  • Selection. Does the supplier carry all the parts you're looking for in a variety of sizes?
  • Customer Satisfaction. Have other customers had a good experience with the company or should you be aware of a long list of BBB complaints?

To help you identify the best auto parts stores, TopConsumerReviews.com has reviewed and ranked a variety of options. We hope this information helps you find the auto parts you need quickly!

Car crash at Pawleys Island auto parts store

South Carolina Highway Patrol and Midway Fire Rescue helped rescue a woman after her vehicle struck the back of Advanced Auto Parts in Pawleys Island.

Published:  Tue, 30 Jun 2020 10:15:00 GMT



Op-Ed: You shouldn't need a car to get tested for COVID-19

If you don't have a car but live in South Los Angeles ... Limited access to services outside of the densest parts of our region is not unique to COVID-19 testing. Being carless while living in ...

Published:  Tue, 07 Jul 2020 03:01:00 GMT



Police hunt 'car cannibals' who stripped £20,000 Mercedes-Benz of nearly all its parts

Officers were called to Aston Hall Road in Birmingham and found the luxury car had been stripped of its wheels, engine, seats, bonnet and interior.

Published:  Thu, 02 Jul 2020 07:22:00 GMT



Semi hauling auto parts overturns, spills oil, blocks Ky. highway

Both lanes of U.S. 62/Blandville Road in western McCracken County, Kentucky were blocked by an overturned semi-tractor trailer on Monday, July 6. The lanes of U.S. 62 are blocked between KY 286 and KY ...

Published:  Mon, 06 Jul 2020 15:14:00 GMT



Buying a car will be even more of a nightmare this summer as inventory dries up. Here's what you need to know if you're shopping around.

You have to be patient, flexible, and willing to cast a wide net when buying a car this summer during the pandemic.

Published:  Sun, 05 Jul 2020 05:19:00 GMT



Advance Auto Parts: Revved Up

Acquisitions and new store openings, plus revamping of existing stores, have been driving sales growth at this auto-parts seller.

Published:  Mon, 29 Jun 2020 12:21:00 GMT



Michigan auto parts companies scramble to fight backlog during reopening

The small shop repairs and maintains manufacturing spindles, the parts that make the parts in some of Michigan's largest plants and factories, including the Big Three Automakers. When the virus hit ...

Published:  Sat, 04 Jul 2020 10:01:00 GMT



Automotive Interior Materials Market Demands and Projected market Growth till 2024

Global Automotive Interior Materials Market is estimated to reach $155 billion by 2024; growing at a CAGR of 2.8% ...

Published:  Mon, 06 Jul 2020 23:26:00 GMT



Share Us!   

Home      About Us      Terms & Conditions      Privacy Policy      Contact Us      Disclosure