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      August 4, 2020

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CARCHEX vs AA Auto Protection

Best Auto Warranty Plans

To help you find the Best Auto Warranties, TopConsumerReviews.com provides you with an in-depth comparison of CARCHEX and AA Auto Protection.

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Where is the best place to get an auto warranty plan? When you purchase a new car, an auto warranty is usually an optional purchase along with it. This is a good choice for vehicle owners who want to spend a little extra each month or in one lump sum for peace of mind about dealing with potential vehicle issues down the road (no pun intended). Generally, a warranty extends for a certain number of years or until the vehicle reaches a specific number of miles.

Heaven forbid you have an engine blowout, faulty brake system, electrical issue, or steering malfunction as you're cruising along in your car. If this were the case, a big concern for you (besides your safety) would be the thousands of dollars it could cost to get these major issues repaired. Whether your vehicle is brand new or a few years old, unfortunately things go wrong with cars that you can never predict.

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Best Reviews

2020

Auto Warranty Reviews

5 stars
CARCHEX

CARCHEX

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TopConsumerReviews.com Best-In-Class Blue Ribbon Award CARCHEX offers vehicle protection, inspections, auto insurance, auto finance, and roadside assistance. They have been featured by national media outlets such as ABC, Fox News, CBS, NBC, and PBS as an industry expert in consumer automotive protection. Their brand promise is "Customer Experience Above All" which shines through with their friendly customer service representatives and overall satisfaction from customers.

Get a quote

For vehicle protection plans, like some of their competitors, CARCHEX asks for vehicle information, then personal information to send customers a quote for warranty services. Once submitted, you will be asked for your street address and vehicle VIN number. Customer service will call you right away to go over plan options. If you don't receive a phone call, you can call them or do a live chat.

5 auto warranty plans

CARCHEX offers five coverage plans to choose from:

  • Titanium Coverage: highest level of coverage commonly referred to as "bumper-to-bumper"
  • Platinum Coverage: highest level of stated-component coverage that covers all major systems in the vehicle
  • Gold Coverage: A good fit for vehicles over 60,000 miles that covers all major systems in the vehicle with flexible terms and prices
  • Silver Coverage: Essential coverage for major systems in the vehicle
  • Bronze Coverage: Protects against the most common and expensive vehicle repairs to the engine and transmission

Any licensed repair facility

All CARCHEX plans come with 24/7 roadside assistance, towing, rental cars, gas delivery, and trip interruption service. Customers choose any licensed repair facility in the United States including national chains such as Pep Boys, Goodyear and Firestone or even a dealer. The chosen repair facility diagnoses the vehicle before making repairs and submits information to the extended warranty provider's claims department for approval. Once the claim is approved, the repair facility completes the repair and payment is made by the extended warranty provider.

Best Auto Warranty Plans

No haggle price guarantee

CARCHEX has a "no haggle" low price, everyday guarantee. They offer a 30-day money back guarantee in case customers are unsatisfied with their chosen plan. You can even reach out to the CEO, Jason Goldsmith, directly by emailing him if you have additional questions or concerns, which is something impressive that we don't typically see.

Great customer feedback

CARCHEX receives an A+ rating by the Better Business Bureau and receives high praise from many customers who have used their services. Not only do they have access to an impressive variety of auto warranty plans, pricing, and companies, but also an easy-to-use platform that caters to those looking for a fast auto warranty solution. They earn our highest rating.

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2.5 stars
AA Auto Protection

AA AUTO PROTECTION

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Since 2003, AA Auto Protection has been working to match customers with vehicle warranties within their budgets. AA Auto Protection is a broker, so they connect you to outside companies that underwrite the warranties they sell. Once customers have worked out all the details, coverage can start immediately with monthly payment plans. AA Auto Protection advertises low down payments, no fees, no credit checks, and instant qualification.

6 extended warranty plans

AA Auto Protection offers six different extended warranty plans to choose from. They include coverage for different parts of the vehicle. The more expensive plans cover extensive areas like the air conditioning, electrical components, seals and gaskets, while the more inexpensive plans cover the basics of the vehicle like the engine, transmission, drivetrain, steering, and suspension. However, most all plans include roadside care should you break down and need towing, help changing a flat tire, opening a locked door, gasoline delivery, etc.

Not as straightforward

The FAQ section of the website might prove useful to people who are less familiar with the ins and outs of warranties. Unlike some of our higher-rated vehicle warranty services, AA Auto Service has a wordier site that isn't as straightforward. However, if you're interested in reading the fine print, each plan thoroughly goes over what is covered with it and allows you to view a sample of what the contract looks like.

Not so instant

The instant quotes advertised by AA Auto Protection are not so instant because once you provide information about yourself and your vehicle, you get an email asking for additional information by calling a toll-free number. This seems more like a pain than anything. We wish we were able to view quotes without having to talk to salespeople or customer service. To really sort through information and make a thoughtful decision, it is often best to have the information presented to review before speaking to someone over the phone. They pledge not to sell, rent or share any personal information with a third party, which is good to know.

BBB rating discrepancy

AA Auto Protection says they have an A rating by the Better Business Bureau (BBB), but last we checked it was a B- and at the time of this review, their BBB profile was under review and did not show a rating at all. Their most recent blog posts were from 2017, so it seems that some of the information on the website is outdated. This could be a red flag if they are making changes to their policies or plans without updating it on the website.

Middle of the pack

Overall, we found AA Auto Protection to be mediocre. They do provide vehicle warranty plans that should allow customers to find good coverage that meets their price point. We like that the plans come with 24/7 roadside assistance and a 30-day money back guarantee in case you are unsatisfied with the plan you've chosen. If you're willing to get most of your information via a customer service representative, AA Auto Protection makes a good warranty provider.

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Continued from above

Auto warranties make it so that vehicle owners pay a contracted price much lower than the total cost of a major repair to ensure that if a big issue arises, the costs for fixing the vehicle will be covered. Some major repairs that might be covered under warranty include transmission, engine, powertrain, heating/cooling, and other necessary vehicle parts.

Before choosing an auto warranty plan, we suggest you keep the following criteria in mind:

  • Price. Consider the plans of a few different auto warranty plans. How do they compare cost-wise? Make sure the price of the plan will be worth it if you are paying for the warranty a few years before needing to get repairs covered.
  • Coverage. Make sure you know exactly what is covered under the auto warranty. You don't want to deal with a common vehicle issue and find out it wasn't included under the warranty you've been paying for.
  • Reputation. How smooth is the process for submitting a claim? When you have an auto warranty claim, will they stand behind you? Have they been in business with happy customers long enough for you to know they will still be around for a while?

To help you identify the best auto warranty plan, TopConsumerReviews.com has reviewed and ranked a variety of options. We hope this information helps you find the auto warranty plan that fits your needs!

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