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      August 4, 2020

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CARCHEX vs Endurance

Best Auto Warranty Plans

To help you find the Best Auto Warranties, TopConsumerReviews.com provides you with an in-depth comparison of CARCHEX and Endurance.

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Where is the best place to get an auto warranty plan? When you purchase a new car, an auto warranty is usually an optional purchase along with it. This is a good choice for vehicle owners who want to spend a little extra each month or in one lump sum for peace of mind about dealing with potential vehicle issues down the road (no pun intended). Generally, a warranty extends for a certain number of years or until the vehicle reaches a specific number of miles.

Heaven forbid you have an engine blowout, faulty brake system, electrical issue, or steering malfunction as you're cruising along in your car. If this were the case, a big concern for you (besides your safety) would be the thousands of dollars it could cost to get these major issues repaired. Whether your vehicle is brand new or a few years old, unfortunately things go wrong with cars that you can never predict.

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2020

Auto Warranty Reviews

5 stars
CARCHEX

CARCHEX

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TopConsumerReviews.com Best-In-Class Blue Ribbon Award CARCHEX offers vehicle protection, inspections, auto insurance, auto finance, and roadside assistance. They have been featured by national media outlets such as ABC, Fox News, CBS, NBC, and PBS as an industry expert in consumer automotive protection. Their brand promise is "Customer Experience Above All" which shines through with their friendly customer service representatives and overall satisfaction from customers.

Get a quote

For vehicle protection plans, like some of their competitors, CARCHEX asks for vehicle information, then personal information to send customers a quote for warranty services. Once submitted, you will be asked for your street address and vehicle VIN number. Customer service will call you right away to go over plan options. If you don't receive a phone call, you can call them or do a live chat.

5 auto warranty plans

CARCHEX offers five coverage plans to choose from:

  • Titanium Coverage: highest level of coverage commonly referred to as "bumper-to-bumper"
  • Platinum Coverage: highest level of stated-component coverage that covers all major systems in the vehicle
  • Gold Coverage: A good fit for vehicles over 60,000 miles that covers all major systems in the vehicle with flexible terms and prices
  • Silver Coverage: Essential coverage for major systems in the vehicle
  • Bronze Coverage: Protects against the most common and expensive vehicle repairs to the engine and transmission

Any licensed repair facility

All CARCHEX plans come with 24/7 roadside assistance, towing, rental cars, gas delivery, and trip interruption service. Customers choose any licensed repair facility in the United States including national chains such as Pep Boys, Goodyear and Firestone or even a dealer. The chosen repair facility diagnoses the vehicle before making repairs and submits information to the extended warranty provider's claims department for approval. Once the claim is approved, the repair facility completes the repair and payment is made by the extended warranty provider.

Best Auto Warranty Plans

No haggle price guarantee

CARCHEX has a "no haggle" low price, everyday guarantee. They offer a 30-day money back guarantee in case customers are unsatisfied with their chosen plan. You can even reach out to the CEO, Jason Goldsmith, directly by emailing him if you have additional questions or concerns, which is something impressive that we don't typically see.

Great customer feedback

CARCHEX receives an A+ rating by the Better Business Bureau and receives high praise from many customers who have used their services. Not only do they have access to an impressive variety of auto warranty plans, pricing, and companies, but also an easy-to-use platform that caters to those looking for a fast auto warranty solution. They earn our highest rating.

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2 stars
Endurance

ENDURANCE

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Endurance was founded in 2006 and boasts that they aim to be the most customer-driven company in the industry. We will say upfront that customer feedback about their experience with Endurance is very mixed. Some customers feel like Endurance was attentive to their needs, friendly, and has a reliable claim submission process. Others report having a difficult time canceling their plan, aggressive phone conversations with customer service trying to sell them coverage, and a hard time getting a hold of the claims department for help with their vehicle repairs. It is not unusual for a company to have both positive and negative feedback from their customers, but the F rating Endurance receives from the Better Business Bureau leaves us feeling unsettled about their services.

A rep will call you back

To receive a quote through Endurance, customers will fill out a form with the make, model, mileage, and year of their vehicle along with personal contact information. By submitting this form, you give Endurance permission to either call, text, or email you with information on an auto warranty quote. Typically, a phone call will come through with a customer service representative ready to discuss coverage details with you.

5 auto warranty plans

There are five different auto warranty plans that can be purchased through Endurance, most of which range from 3 - 7 years. These include Select Premier (for high mileage vehicles), Secure (most affordable), Secure Plus (has the shortest wait period), Superior (most component coverage), and Supreme (exclusionary coverage). A simple chart can be viewed on Endurance's website that highlights the main differences between the five plans. For complete coverage details, we suggest reading your contract thoroughly. Most plans are administered directly by Endurance. Once the plan has been purchased, you will likely continue to work through Endurance for claims and questions rather than an outside provider.

Endurance elite membership

With each auto warranty plan through Endurance comes the Endurance Elite Membership which includes:

  • 24/7 roadside assistance
  • Personal help with reservations, tickets, emergencies, and directions
  • ID theft recovery from tools that help repair damage from identity thieves
  • Additional discounts of $250 to spend with Endurance partners and discounts to select merchants
  • Key fob replacement
  • Repair financing of up to $5,000 in loans
  • Tire coverage that reimburses you up to 2 repaired or replaced tires per year

Support and advice

One of the ways Endurance strives to prove their genuine care for customers is by offering support and advice through the repair process if something happens to your vehicle that wasn't covered by your plan. In addition, they let customers have access to their team of retired mechanics that can work with your chosen mechanic to ensure you get the best deal on repairs and don't get taken advantage of.

Negative customer feedback

Despite the good plan options, the company has a slew of negative comments and the worst possible rating from the BBB. This raises many red flags that should be heavily taken into consideration when going through the plan options. We suggest reviewing in detail all the contract options for yourself before pulling the trigger on purchasing vehicle warranty coverage here.

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Continued from above

Auto warranties make it so that vehicle owners pay a contracted price much lower than the total cost of a major repair to ensure that if a big issue arises, the costs for fixing the vehicle will be covered. Some major repairs that might be covered under warranty include transmission, engine, powertrain, heating/cooling, and other necessary vehicle parts.

Before choosing an auto warranty plan, we suggest you keep the following criteria in mind:

  • Price. Consider the plans of a few different auto warranty plans. How do they compare cost-wise? Make sure the price of the plan will be worth it if you are paying for the warranty a few years before needing to get repairs covered.
  • Coverage. Make sure you know exactly what is covered under the auto warranty. You don't want to deal with a common vehicle issue and find out it wasn't included under the warranty you've been paying for.
  • Reputation. How smooth is the process for submitting a claim? When you have an auto warranty claim, will they stand behind you? Have they been in business with happy customers long enough for you to know they will still be around for a while?

To help you identify the best auto warranty plan, TopConsumerReviews.com has reviewed and ranked a variety of options. We hope this information helps you find the auto warranty plan that fits your needs!

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