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      November 20, 2018

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Carchex vs Warranty Direct

Best Auto Warranty Plans

To help you find the Best Auto Warranties, TopConsumerReviews.com provides you with an in-depth comparison of Carchex and Warranty Direct.

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An auto warranty is an agreement between the owner of the vehicle and a warranty company. The warranty company agrees to pay for repairs, identified in advance, during the specified warranty period. A warranty period is generally based on car mileage; anywhere from one thousand to several tens of thousands of miles. The longer the coverage, the higher the price of the auto warranty. Warranties are often purchased in lump sum amounts, but certain companies also offer monthly payment plans.

Auto warranties are generally considered a wise purchase, since the cost of car repairs can easily exceed thousands of dollars. However, that reasoning only holds true if the auto warranty covers the repairs needed. Auto warranty contracts have a lot of fine print. Understanding the scope of coverage is imperative to making a wise purchase. You also need to make sure the company offering the auto warranty is reputable - a warranty company that goes out of business will not be there to issue auto claim payments. Simply put, not every auto warranty is created equal.

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Best Reviews

2018

Auto Warranty Reviews

5 stars
Carchex

CARCHEX Visit Site

Cost:

$1,300 - $2,200 (varies based on coverage plan and age/mileage of vehicle)

TopConsumerReviews.com Best-In-Class Blue Ribbon Award CARCHEX has been in the business of selling extended auto warranty coverage for over 10 years and provides a website that offers a wealth of vehicle information, tips and resources. Originally, CARCHEX served as a broker of extended warranties, offering plans from multiple warranty providers. But now, in addition to those plans, CARCHEX is also offering their own warranty plans provided by Assurant Solutions - a highly rated insurance company. In addition to this core product, they also sell vehicle inspection services and provide vehicle history reports on their website.

The CARCHEX website is by far the best of the companies reviewed and lists their endorsees and business partners such as Pat Goss, CARFAX, Cars.com, RepairPal, LendingTree Autos, Kelley Blue Book and more. CARCHEX also holds an impressive A+ rating from the Better Business Bureau.

The quote and warranty purchase process is simple through CARCHEX. This includes a quick online survey, a phone call to a representative to review a link of the plan options available. The customer may then continue reviewing the plans online until they are ready to make a purchase either through a representative or via an online option.

CARCHEX allows customers to choose any licensed repair facility in the United States. They also take the hassle out of filing a claim. The service repair company simply contacts the auto warranty company directly for approval and payment. There's no need for the auto warranty holder to pay out of pocket and then await reimbursement. An auto warranty through CARCHEX also includes 24-7 roadside assistance, towing, tire repair, emergency gas delivery service, battery, lock-out and rental car benefit that varies per plan.

CARCHEX offers five coverage plans that vary from the most comprehensive bumper-to-bumper coverage, to a more basic plan that is best for older and/or higher mileage vehicles:

  • Titanium offers the highest level of bumper to bumper coverage available. Similar to a factory coverage with a limited amount of exclusions
  • Platinum provides the highest level of stated-component coverage available through CARCHEX and include all major systems on the vehicle
  • Gold comprehensive coverage for vehicles with over 60k miles. Contracts include coverage for all major systems and comes with flexible terms at affordable prices
  • Silver coverage for the major systems of a vehicle
  • Bronze coverage on the most common and expensive vehicle repairs

We found that when dealing with CARCHEX the representatives were very friendly, helpful, knowledgeable and professional. CARCHEX offers a no-haggle, low price, 30 day money back guarantee. This approach eliminates the high pressured sales tactics we found at other extended warranty companies.

Payment terms are flexible at CARCHEX. You can either pay the full auto warranty premium upfront, or through 6, 12 or 18 month financing - some with no down payment requirements. The terms of coverage available range from one to seven years and they are priced accordingly.

As with other auto warranty plans, the bumper-to-bumper coverage includes most mechanical and electrical system repairs and excludes only normal wear-and-tear, cosmetic repairs such as faded paint and anything resulting from owner neglect. If you choose to cancel your auto warranty before the end of the term, you'll receive a prorated refund. The auto warranty is also transferable if you choose to sell the car.

CARCHEX prides themselves as the gold standard of extended warranty plans and it shows. Their non-pushy sales approach, and their focus on helping the customer make the best decision for their needs, was a breath of fresh air. In addition, CARCHEX has access to an impressive variety of different auto warranty plans, warranty companies, and warranty pricing. Combined with their dependable history, CARCHEX lands at the top of our list of extended warranty companies. They earn our highest rating.

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4.5 stars
Warranty Direct

WARRANTY DIRECT Visit Site

Cost:

$1,300 - $2,500 (varies based on coverage plan and age/mileage of vehicle)

Warranty Direct is a 30+ year old company that is an online division of a dealer agency, Interstate National Dealer Services. Their website is very user friendly and contains all of the essential information you need to know about the company, its history, how to purchase an auto warranty, and how to file a claim.

All Warranty Direct plans come with excellent features such as no limits on the number of claims filed, the ability to choose the car service facility, 30 day satisfaction guarantee, rental car reimbursement, 24-7 complimentary roadside assistance, Monday through Saturday claims assistance and more. Also, each of Warranty Direct's plans clearly outline what is covered and not covered.

Warranty Direct offers six basic auto warranty plans: XtraCare+, PowerShield, PowerShield Enhanced, MajorCare, SecureCare+ and LuxuryCare+.

  • XtraCare+ offers the most comprehensive coverage for all 16 major systems of an automobile that are 4 years or older and/or have more than 50k miles.
  • PowerShield is major component coverage for older used vehicles. The warranty covers engine, transmission, drive axle and more.
  • PowerShield Enhanced is premium coverage for high cost repairs on older model, higher mileage vehicles. It is a low cost warranty intended to cover only certain major repair expenses.
  • MajorCare covers component of the 12 major systems of a vehicle and provides protection against the "big ticket" or major repairs that may occur. . This warranty is designed for vehicles up to 7 years of age and that have less than 100k miles.
  • SecureCare+ offering extensive bumper-to-bumper coverage on all major vehicle systems in your automobile that is less than 4 years old and has 50k or fewer miles. These include everything from major breakdowns to repairs caused by normal wear and tear.
  • LuxuryCare+ is an upgrade from SecureCare+. This warranty includes coverage of such things as GPS navigation systems, DVD video systems and Blue tooth phone systems. SecureCare+ and LuxuryCare+ are available for newer vehicles still covered by their manufacturer's warranty and that have less than 50K miles.

The auto warranty plans for most vehicles can be for four, five or six year terms. Premium payments can be made as a one-time, upfront payment, or over in payment plans stretching over 3, 10, or 18 months. As expected, you pay less each month the longer you spread out the payments. If you wish to cancel prior to the end of the term, you'll receive a prorated refund. The auto warranty is transferable to a new owner if you decide to sell the vehicle prior to the end of the term.

Warranty Direct services and pays their own claims versus outsourcing them to other insurance brokers - a nice benefit, since you'll only deal with one company. Warranty Direct has consistently received an A+ rating from the Better Business Bureau and have been named to Forbes Magazine's Best 200 Small Companies list three times.

With the large variety of auto warranty plans available, consumer-friendly repair policies, and excellent customer service, Warranty Direct earns a strong rating.

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Continued from above

Before agreeing to purchase an auto warranty, you need to be sure to consider the following items:

  • Repair Coverage. Will the auto warranty plan cover the costly repairs that may be needed?
  • Cost. How does the cost of one auto warranty company compare to the next? Are you getting what you're paying for?
  • Reputation. If and when you have an auto repair claim, will the auto warranty company stand behind you and your claim?

TopConsumerReviews.com has reviewed and ranked the best auto warranty plans available today. We hope you find these reviews helpful in finding the best auto warranty that fits your needs!

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