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Carchex vs Endurance

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CARCHEX

CARCHEX has been in the business of selling extended auto warranty coverage for over 10 years and provides a website that offers a wealth of vehicle information, tips and resources. Originally, CARCHEX served as a broker of extended warranties, offering plans from multiple warranty providers. But now, in addition to those plans, CARCHEX is also offering their own warranty plans provided by Assurant Solutions - a highly rated insurance company. In addition to this core product, they also sell vehicle inspection services and provide vehicle history reports on their website.

The CARCHEX website is by far the best of the companies reviewed and lists their endorsees and business partners such as Pat Goss, CARFAX, Cars.com, RepairPal, LendingTree Autos, Kelley Blue Book and more. CARCHEX also holds an impressive A+ rating from the Better Business Bureau.

The quote and warranty purchase process is simple through CARCHEX. This includes a quick online survey, a phone call to a representative to review a link of the plan options available. The customer may then continue reviewing the plans online until they are ready to make a purchase either through a representative or via an online option.

CARCHEX allows customers to choose any licensed repair facility in the United States. They also take the hassle out of filing a claim. The service repair company simply contacts the auto warranty company directly for approval and payment. There's no need for the auto warranty holder to pay out of pocket and then await reimbursement. An auto warranty through CARCHEX also includes 24-7 roadside assistance, towing, tire repair, emergency gas delivery service, battery, lock-out and rental car benefit that varies per plan.

CARCHEX offers five coverage plans that vary from the most comprehensive bumper-to-bumper coverage, to a more basic plan that is best for older and/or higher mileage vehicles:

  • Titanium offers the highest level of bumper to bumper coverage available. Similar to a factory coverage with a limited amount of exclusions
  • Platinum provides the highest level of stated-component coverage available through CARCHEX and include all major systems on the vehicle
  • Gold comprehensive coverage for vehicles with over 60k miles. Contracts include coverage for all major systems and comes with flexible terms at affordable prices
  • Silver coverage for the major systems of a vehicle
  • Bronze coverage on the most common and expensive vehicle repairs

We found that when dealing with CARCHEX the representatives were very friendly, helpful, knowledgeable and professional. CARCHEX offers a no-haggle, low price, 30 day money back guarantee. This approach eliminates the high pressured sales tactics we found at other extended warranty companies.

Payment terms are flexible at CARCHEX. You can either pay the full auto warranty premium upfront, or through 6, 12 or 18 month financing - some with no down payment requirements. The terms of coverage available range from one to seven years and they are priced accordingly.

As with other auto warranty plans, the bumper-to-bumper coverage includes most mechanical and electrical system repairs and excludes only normal wear-and-tear, cosmetic repairs such as faded paint and anything resulting from owner neglect. If you choose to cancel your auto warranty before the end of the term, you'll receive a prorated refund. The auto warranty is also transferable if you choose to sell the car.

CARCHEX prides themselves as the gold standard of extended warranty plans and it shows. Their non-pushy sales approach, and their focus on helping the customer make the best decision for their needs, was a breath of fresh air. In addition, CARCHEX has access to an impressive variety of different auto warranty plans, warranty companies, and warranty pricing. Combined with their dependable history, CARCHEX lands at the top of our list of extended warranty companies. They earn our highest rating.

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ENDURANCE

Endurance Warranty Services has been in business since 2006 and offers three different auto warranty plans. Their website provides clearly explained information, though slightly less so than those ranked higher regarding their plan information and what is included and excluded with each option. Endurance currently holds an A+ rating with the Better Business Bureau.

Purchasing an Endurance auto warranty plan is very straightforward. The customer answers a few questions online and then awaits a phone call for details regarding the best available warranty options for their vehicle. You don't have to wait very long - Endurance was mentioned on Forbes.com for ranking in the top 5 for lead response times. When purchasing a warranty through Endurance, customers also benefit from the option to choose their own licensed mechanic or dealer, 24 hour roadside assistance, and a 30 day money back guarantee.

Endurance Warranty Services auto warranty plans include:

  • Supreme covers from bumper to bumper, which is similar to a factory warranty. This plan provides the maximum coverage available at Endurance.
  • Superior provides coverage on a long list of vehicle components.
  • Secure is the lowest cost plan available at Endurance. This covers only the most vital and expensive repairs on a vehicle.

The focus at Endurance is to protect a vehicle the first time a customer contacts them for a quote. This approach came off as a little pushy at first, but was eventually explained by the representative. Placing coverage on a vehicle on the first call eliminates the risk of customers returning to place coverage after something goes wrong with the car, which can raise the warranty cost and lower the coverage. Less risk for them means lower prices and better coverage for you.

Endurance is not just the marketer of the extended auto coverage plan, they are the administrator and handle the claims adjudication process too. This means that you deal with only one company for the entire life cycle of the plan - a big positive. The auto warranty plan terms vary by the age and manufacturer of the car, but are typically between 3 and 7 years. Premium payments can be made as a one-time, upfront payment, or spread over 12 or 18 months. The claim payment process at Endurance Warranty Services is straightforward. The customer or mechanic calls for preapproval, and when accepted, Endurance issues payment directly to the service company.

Endurance Warranty Services provides a good list of auto warranty plans. While their sales process can come off as a bit forceful at times, their claim process is hassle-free and we liked the added benefits that come with their plans. Overall, Endurance Warranty Services receives high marks.

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Auto Warranty Plans

To help you find the Best Auto Warranties, TopConsumerReviews.com provides you with an in-depth comparison of Carchex and Endurance.

An auto warranty is an agreement between the owner of the vehicle and a warranty company. The warranty company agrees to pay for repairs, identified in advance, during the specified warranty period. A warranty period is generally based on car mileage; anywhere from one thousand to several tens of thousands of miles. The longer the coverage, the higher the price of the auto warranty. Warranties are often purchased in lump sum amounts, but certain companies also offer monthly payment plans.

Auto warranties are generally considered a wise purchase, since the cost of car repairs can easily exceed thousands of dollars. However, that reasoning only holds true if the auto warranty covers the repairs needed. Auto warranty contracts have a lot of fine print. Understanding the scope of coverage is imperative to making a wise purchase. You also need to make sure the company offering the auto warranty is reputable - a warranty company that goes out of business will not be there to issue auto claim payments. Simply put, not every auto warranty is created equal.

Before agreeing to purchase an auto warranty, you need to be sure to consider the following items:

  • Repair Coverage. Will the auto warranty plan cover the costly repairs that may be needed?
  • Cost. How does the cost of one auto warranty company compare to the next? Are you getting what you're paying for?
  • Reputation. If and when you have an auto repair claim, will the auto warranty company stand behind you and your claim?

TopConsumerReviews.com has reviewed and ranked the best auto warranty plans available today. We hope you find these reviews helpful in finding the best auto warranty that fits your needs!



The Basics of Auto Warranties

Cars are expensive investments, whether you like to purchase new or pre-owned. In protecting that investment and to avoid future repair expenses on your car, you may want to consider purchasing an auto warranty.

Most new and some used cars are covered by some sort of warranty when purchased. For example, new cars are usually covered by a manufacturer's warranty. These warranties vary greatly and are limited in duration. They may cover a variety of repairs until either a time limit or mileage limit such as three years or 36,000 miles. Once you reach that time or mileage limit, the warranty will either totally expire or much of what it covers will be void.

Some manufacturers also offer various program warranties on specific used or pre-owned cars, usually called "certified used" or something similar, that extend the original manufacturer's warranty or parts of the warranty.

If you plan on keeping the car past the life of the manufacturer's warranty, you may want to consider purchasing an extended warranty. Extended warranties are insurance policies against expensive, unforeseen repairs. In essence, extended warranties are actually service contracts. They cover expenses incurred that your warranty doesn't cover.

Unlike manufacturer's warranties, extended warranties are purchased separately from your car. They can be purchased either through the original manufacturer or through a third-party, independent warranty company. In some cases, you'll receive offers to purchase extended warranties in the mail or over the phone from the manufacturer just as the original manufacturer's warrantee is expiring.

Extended warranties are all different. They each differ on what repairs are covered, how much is covered, duration of the coverage and cost of the warranty. Before purchasing any extended warranty, determine what is still covered on the warranty you possess, determine how long past the life of the warranty you'll keep the car, what you want covered and for how long.

When researching the details of the warranty you want to purchase, look for information on the policy's deductible, whether the policy is transferable if you sell the car and whether repairs can be done anywhere or only with specific shops. Also, look for specifics on what is covered and what is not. For instance, does the warranty cover breakdown of parts as well as wear and tear? A warranty that only covers breakdown requires the part to break before the warranty will pay to replace it. A wear and tear policy will cover parts that need to be replaced because they are too worn to work efficiently.

Purchasing an extended warranty can be a smart investment. Don't forget to research the warranty specification and the companies offering them online before making the purchase.

 



Auto Warranty In The News

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Can You Lease a Used Car

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Maryland Used Car Dealer Investigated After Car Broke Down on Drive Home From the Lot

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Hyundai Failed To Honor Sonata Warranties, Drivers Say

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SORL Auto Parts Announces Third Quarter Record High Sales in 2018

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Published:  Wed, 14 Nov 2018 12:28:00 GMT



Pinellas Park car dealership cited by DMV shuts down, customers in a lurch

They say they also discovered their contract didn't include $5,800 they put toward the car, including their $3,000 down payment and $1,880 for a warranty and money for tires and a battery. Palmer says ...

Published:  Fri, 09 Nov 2018 12:51:00 GMT



Should you upgrade your car to HID headlights

But I get a number of questions about whether they will void your car's warranty. To a degree, they may: The Magnuson-Moss Warranty Act of 1975 says that your car's entire warranty cannot be voided ju...

Published:  Thu, 08 Nov 2018 12:07:46 GMT



Car engines going up in flames across the country

"I want a totally different car that isn't going to blow up and possibly kill me ... be evaluated on a case-by-case basis to determine the cause and any applicable warranty coverage." They said Markou...

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