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Carchex vs Warranty Direct

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CARCHEX

CARCHEX has been in the business of selling extended auto warranty coverage for over 10 years and provides a website that offers a wealth of vehicle information, tips and resources. Originally, CARCHEX served as a broker of extended warranties, offering plans from multiple warranty providers. But now, in addition to those plans, CARCHEX is also offering their own warranty plans provided by Assurant Solutions - a highly rated insurance company. In addition to this core product, they also sell vehicle inspection services and provide vehicle history reports on their website.

The CARCHEX website is by far the best of the companies reviewed and lists their endorsees and business partners such as Pat Goss, CARFAX, Cars.com, RepairPal, LendingTree Autos, Kelley Blue Book and more. CARCHEX also holds an impressive A+ rating from the Better Business Bureau.

The quote and warranty purchase process is simple through CARCHEX. This includes a quick online survey, a phone call to a representative to review a link of the plan options available. The customer may then continue reviewing the plans online until they are ready to make a purchase either through a representative or via an online option.

CARCHEX allows customers to choose any licensed repair facility in the United States. They also take the hassle out of filing a claim. The service repair company simply contacts the auto warranty company directly for approval and payment. There's no need for the auto warranty holder to pay out of pocket and then await reimbursement. An auto warranty through CARCHEX also includes 24-7 roadside assistance, towing, tire repair, emergency gas delivery service, battery, lock-out and rental car benefit that varies per plan.

CARCHEX offers five coverage plans that vary from the most comprehensive bumper-to-bumper coverage, to a more basic plan that is best for older and/or higher mileage vehicles:

  • Titanium offers the highest level of bumper to bumper coverage available. Similar to a factory coverage with a limited amount of exclusions
  • Platinum provides the highest level of stated-component coverage available through CARCHEX and include all major systems on the vehicle
  • Gold comprehensive coverage for vehicles with over 60k miles. Contracts include coverage for all major systems and comes with flexible terms at affordable prices
  • Silver coverage for the major systems of a vehicle
  • Bronze coverage on the most common and expensive vehicle repairs

We found that when dealing with CARCHEX the representatives were very friendly, helpful, knowledgeable and professional. CARCHEX offers a no-haggle, low price, 30 day money back guarantee. This approach eliminates the high pressured sales tactics we found at other extended warranty companies.

Payment terms are flexible at CARCHEX. You can either pay the full auto warranty premium upfront, or through 6, 12 or 18 month financing - some with no down payment requirements. The terms of coverage available range from one to seven years and they are priced accordingly.

As with other auto warranty plans, the bumper-to-bumper coverage includes most mechanical and electrical system repairs and excludes only normal wear-and-tear, cosmetic repairs such as faded paint and anything resulting from owner neglect. If you choose to cancel your auto warranty before the end of the term, you'll receive a prorated refund. The auto warranty is also transferable if you choose to sell the car.

CARCHEX prides themselves as the gold standard of extended warranty plans and it shows. Their non-pushy sales approach, and their focus on helping the customer make the best decision for their needs, was a breath of fresh air. In addition, CARCHEX has access to an impressive variety of different auto warranty plans, warranty companies, and warranty pricing. Combined with their dependable history, CARCHEX lands at the top of our list of extended warranty companies. They earn our highest rating.

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WARRANTY DIRECT

Warranty Direct is a 30+ year old company that is an online division of a dealer agency, Interstate National Dealer Services. Their website is very user friendly and contains all of the essential information you need to know about the company, its history, how to purchase an auto warranty, and how to file a claim.

All Warranty Direct plans come with excellent features such as no limits on the number of claims filed, the ability to choose the car service facility, 30 day satisfaction guarantee, rental car reimbursement, 24-7 complimentary roadside assistance, Monday through Saturday claims assistance and more. Also, each of Warranty Direct's plans clearly outline what is covered and not covered.

Warranty Direct offers six basic auto warranty plans: XtraCare+, PowerShield, PowerShield Enhanced, MajorCare, SecureCare+ and LuxuryCare+.

  • XtraCare+ offers the most comprehensive coverage for all 16 major systems of an automobile that are 4 years or older and/or have more than 50k miles.
  • PowerShield is major component coverage for older used vehicles. The warranty covers engine, transmission, drive axle and more.
  • PowerShield Enhanced is premium coverage for high cost repairs on older model, higher mileage vehicles. It is a low cost warranty intended to cover only certain major repair expenses.
  • MajorCare covers component of the 12 major systems of a vehicle and provides protection against the "big ticket" or major repairs that may occur. . This warranty is designed for vehicles up to 7 years of age and that have less than 100k miles.
  • SecureCare+ offering extensive bumper-to-bumper coverage on all major vehicle systems in your automobile that is less than 4 years old and has 50k or fewer miles. These include everything from major breakdowns to repairs caused by normal wear and tear.
  • LuxuryCare+ is an upgrade from SecureCare+. This warranty includes coverage of such things as GPS navigation systems, DVD video systems and Blue tooth phone systems. SecureCare+ and LuxuryCare+ are available for newer vehicles still covered by their manufacturer's warranty and that have less than 50K miles.

The auto warranty plans for most vehicles can be for four, five or six year terms. Premium payments can be made as a one-time, upfront payment, or over in payment plans stretching over 3, 10, or 18 months. As expected, you pay less each month the longer you spread out the payments. If you wish to cancel prior to the end of the term, you'll receive a prorated refund. The auto warranty is transferable to a new owner if you decide to sell the vehicle prior to the end of the term.

Warranty Direct services and pays their own claims versus outsourcing them to other insurance brokers - a nice benefit, since you'll only deal with one company. Warranty Direct has consistently received an A+ rating from the Better Business Bureau and have been named to Forbes Magazine's Best 200 Small Companies list three times.

With the large variety of auto warranty plans available, consumer-friendly repair policies, and excellent customer service, Warranty Direct earns a strong rating.

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Auto Warranty Plans

To help you find the Best Auto Warranties, TopConsumerReviews.com provides you with an in-depth comparison of Carchex and Warranty Direct.

An auto warranty is an agreement between the owner of the vehicle and a warranty company. The warranty company agrees to pay for repairs, identified in advance, during the specified warranty period. A warranty period is generally based on car mileage; anywhere from one thousand to several tens of thousands of miles. The longer the coverage, the higher the price of the auto warranty. Warranties are often purchased in lump sum amounts, but certain companies also offer monthly payment plans.

Auto warranties are generally considered a wise purchase, since the cost of car repairs can easily exceed thousands of dollars. However, that reasoning only holds true if the auto warranty covers the repairs needed. Auto warranty contracts have a lot of fine print. Understanding the scope of coverage is imperative to making a wise purchase. You also need to make sure the company offering the auto warranty is reputable - a warranty company that goes out of business will not be there to issue auto claim payments. Simply put, not every auto warranty is created equal.

Before agreeing to purchase an auto warranty, you need to be sure to consider the following items:

  • Repair Coverage. Will the auto warranty plan cover the costly repairs that may be needed?
  • Cost. How does the cost of one auto warranty company compare to the next? Are you getting what you're paying for?
  • Reputation. If and when you have an auto repair claim, will the auto warranty company stand behind you and your claim?

TopConsumerReviews.com has reviewed and ranked the best auto warranty plans available today. We hope you find these reviews helpful in finding the best auto warranty that fits your needs!



The Basics of Auto Warranties

Cars are expensive investments, whether you like to purchase new or pre-owned. In protecting that investment and to avoid future repair expenses on your car, you may want to consider purchasing an auto warranty.

Most new and some used cars are covered by some sort of warranty when purchased. For example, new cars are usually covered by a manufacturer's warranty. These warranties vary greatly and are limited in duration. They may cover a variety of repairs until either a time limit or mileage limit such as three years or 36,000 miles. Once you reach that time or mileage limit, the warranty will either totally expire or much of what it covers will be void.

Some manufacturers also offer various program warranties on specific used or pre-owned cars, usually called "certified used" or something similar, that extend the original manufacturer's warranty or parts of the warranty.

If you plan on keeping the car past the life of the manufacturer's warranty, you may want to consider purchasing an extended warranty. Extended warranties are insurance policies against expensive, unforeseen repairs. In essence, extended warranties are actually service contracts. They cover expenses incurred that your warranty doesn't cover.

Unlike manufacturer's warranties, extended warranties are purchased separately from your car. They can be purchased either through the original manufacturer or through a third-party, independent warranty company. In some cases, you'll receive offers to purchase extended warranties in the mail or over the phone from the manufacturer just as the original manufacturer's warrantee is expiring.

Extended warranties are all different. They each differ on what repairs are covered, how much is covered, duration of the coverage and cost of the warranty. Before purchasing any extended warranty, determine what is still covered on the warranty you possess, determine how long past the life of the warranty you'll keep the car, what you want covered and for how long.

When researching the details of the warranty you want to purchase, look for information on the policy's deductible, whether the policy is transferable if you sell the car and whether repairs can be done anywhere or only with specific shops. Also, look for specifics on what is covered and what is not. For instance, does the warranty cover breakdown of parts as well as wear and tear? A warranty that only covers breakdown requires the part to break before the warranty will pay to replace it. A wear and tear policy will cover parts that need to be replaced because they are too worn to work efficiently.

Purchasing an extended warranty can be a smart investment. Don't forget to research the warranty specification and the companies offering them online before making the purchase.

 



Auto Warranty In The News

Pro golfer's car engulfed in flames on Central Florida highway, prompts others to call for help

The 30-year-old tour pro's car had recently been called in under warranty to replace the engine. Days later, Mack found himself in a nightmare scenario with his life in danger on a Central Florida hig...

Published:  Sat, 17 Nov 2018 18:30:00 GMT



Should you buy the actual cars auto journalists have tested

I would seek out an ordinary off-lease car under a Certified Pre-owned (CPO) program. It will have had a normal service life, had the bugs complained about and fixed by the original lessee, and be und...

Published:  Thu, 15 Nov 2018 09:00:00 GMT



Do Banks Require a Service Contract For a Used Car

However, a car can have cosmetic issues ... It's possible there is a defect at the factory and the warranty would kick in. Also, I'm not sure how your service would be impacted by a lawsuit ...

Published:  Fri, 16 Nov 2018 06:13:00 GMT



Amazon Discounts Smartphones, Car Charging Accessories, and More for Today Only

Amazon Discounts Smartphones, Car Charging Accessories, and More for Today Only. These deals are for today only, so make sure to get on these immediately. LG Electronics LGUS998U V30+ Factory Unlocked ...

Published:  Mon, 12 Nov 2018 08:03:00 GMT



Hyundai Failed To Honor Sonata Warranties, Drivers Say

When they used their Hyundai dealership again, they were not told the previous work at other shops would raise warranty or maintenance issues. In March and May, both the DCT gear actuator and the tran...

Published:  Fri, 09 Nov 2018 13:32:00 GMT



Pinellas Park car dealership cited by DMV shuts down, customers in a lurch

They say they also discovered their contract didn't include $5,800 they put toward the car, including their $3,000 down payment and $1,880 for a warranty and money for tires and a battery. Palmer says ...

Published:  Fri, 09 Nov 2018 12:51:00 GMT



Performance Car Best Buy of 2019

fast and still every-day companionable while costing thousands less than the average transaction price of a car these days deserves Best Buy status. The 10-year/100,000-mile drivetrain warranty offere...

Published:  Mon, 12 Nov 2018 09:55:00 GMT



SORL Auto Parts Announces Third Quarter Record High Sales in 2018

ZHEJIANG, China, Nov. 14, 2018 /PRNewswire/ -- SORL Auto Parts, Inc. (NASDAQ ... However, the growing pool of vehicles beyond their warranty periods and our marketing efforts have continued to create ...

Published:  Wed, 14 Nov 2018 12:28:00 GMT



Best Time To Buy A Car The Holiday Season Might Be One

Related: How the internet changes car buying. Always verify - through an independent ... Another good question to ask is warranty: is there still a balance of the factory warranty, or does the dealer ...

Published:  Sat, 17 Nov 2018 08:30:00 GMT




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