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CARCHEX has been in the business of selling extended auto warranty coverage for over 10 years and provides a website that offers a wealth of vehicle information, tips and resources. Originally, CARCHEX served as a broker of extended warranties, offering plans from multiple warranty providers. But now, in addition to those plans, CARCHEX is also offering their own warranty plans provided by Assurant Solutions - a highly rated insurance company. In addition to this core product, they also sell vehicle inspection services and provide vehicle history reports on their website.
The CARCHEX website is by far the best of the companies reviewed and lists their endorsees and business partners such as Pat Goss, CARFAX, Cars.com, RepairPal, LendingTree Autos, Kelley Blue Book and more. CARCHEX also holds an impressive A+ rating from the Better Business Bureau.
The quote and warranty purchase process is simple through CARCHEX. This includes a quick online survey, a phone call to a representative to review a link of the plan options available. The customer may then continue reviewing the plans online until they are ready to make a purchase either through a representative or via an online option.
CARCHEX allows customers to choose any licensed repair facility in the United States. They also take the hassle out of filing a claim. The service repair company simply contacts the auto warranty company directly for approval and payment. There's no need for the auto warranty holder to pay out of pocket and then await reimbursement. An auto warranty through CARCHEX also includes 24-7 roadside assistance, towing, tire repair, emergency gas delivery service, battery, lock-out and rental car benefit that varies per plan.
CARCHEX offers five coverage plans that vary from the most comprehensive bumper-to-bumper coverage, to a more basic plan that is best for older and/or higher mileage vehicles:
We found that when dealing with CARCHEX the representatives were very friendly, helpful, knowledgeable and professional. CARCHEX offers a no-haggle, low price, 30 day money back guarantee. This approach eliminates the high pressured sales tactics we found at other extended warranty companies.
Payment terms are flexible at CARCHEX. You can either pay the full auto warranty premium upfront, or through 6, 12 or 18 month financing - some with no down payment requirements. The terms of coverage available range from one to seven years and they are priced accordingly.
As with other auto warranty plans, the bumper-to-bumper coverage includes most mechanical and electrical system repairs and excludes only normal wear-and-tear, cosmetic repairs such as faded paint and anything resulting from owner neglect. If you choose to cancel your auto warranty before the end of the term, you'll receive a prorated refund. The auto warranty is also transferable if you choose to sell the car.
CARCHEX prides themselves as the gold standard of extended warranty plans and it shows. Their non-pushy sales approach, and their focus on helping the customer make the best decision for their needs, was a breath of fresh air. In addition, CARCHEX has access to an impressive variety of different auto warranty plans, warranty companies, and warranty pricing. Combined with their dependable history, CARCHEX lands at the top of our list of extended warranty companies. They earn our highest rating.
Warranty Direct is a 30+ year old company that is an online division of a dealer agency, Interstate National Dealer Services. Their website is very user friendly and contains all of the essential information you need to know about the company, its history, how to purchase an auto warranty, and how to file a claim.
All Warranty Direct plans come with excellent features such as no limits on the number of claims filed, the ability to choose the car service facility, 30 day satisfaction guarantee, rental car reimbursement, 24-7 complimentary roadside assistance, Monday through Saturday claims assistance and more. Also, each of Warranty Direct's plans clearly outline what is covered and not covered.
Warranty Direct offers six basic auto warranty plans: XtraCare+, PowerShield, PowerShield Enhanced, MajorCare, SecureCare+ and LuxuryCare+.
The auto warranty plans for most vehicles can be for four, five or six year terms. Premium payments can be made as a one-time, upfront payment, or over in payment plans stretching over 3, 10, or 18 months. As expected, you pay less each month the longer you spread out the payments. If you wish to cancel prior to the end of the term, you'll receive a prorated refund. The auto warranty is transferable to a new owner if you decide to sell the vehicle prior to the end of the term.
Warranty Direct services and pays their own claims versus outsourcing them to other insurance brokers - a nice benefit, since you'll only deal with one company. Warranty Direct has consistently received an A+ rating from the Better Business Bureau and have been named to Forbes Magazine's Best 200 Small Companies list three times.
With the large variety of auto warranty plans available, consumer-friendly repair policies, and excellent customer service, Warranty Direct earns a strong rating.
Endurance Warranty Services has been in business since 2006 and offers three different auto warranty plans. Their website provides clearly explained information, though slightly less so than those ranked higher regarding their plan information and what is included and excluded with each option. Endurance currently holds an A+ rating with the Better Business Bureau.
Purchasing an Endurance auto warranty plan is very straightforward. The customer answers a few questions online and then awaits a phone call for details regarding the best available warranty options for their vehicle. You don't have to wait very long - Endurance was mentioned on Forbes.com for ranking in the top 5 for lead response times. When purchasing a warranty through Endurance, customers also benefit from the option to choose their own licensed mechanic or dealer, 24 hour roadside assistance, and a 30 day money back guarantee.
Endurance Warranty Services auto warranty plans include:
The focus at Endurance is to protect a vehicle the first time a customer contacts them for a quote. This approach came off as a little pushy at first, but was eventually explained by the representative. Placing coverage on a vehicle on the first call eliminates the risk of customers returning to place coverage after something goes wrong with the car, which can raise the warranty cost and lower the coverage. Less risk for them means lower prices and better coverage for you.
Endurance is not just the marketer of the extended auto coverage plan, they are the administrator and handle the claims adjudication process too. This means that you deal with only one company for the entire life cycle of the plan - a big positive. The auto warranty plan terms vary by the age and manufacturer of the car, but are typically between 3 and 7 years. Premium payments can be made as a one-time, upfront payment, or spread over 12 or 18 months. The claim payment process at Endurance Warranty Services is straightforward. The customer or mechanic calls for preapproval, and when accepted, Endurance issues payment directly to the service company.
Endurance Warranty Services provides a good list of auto warranty plans. While their sales process can come off as a bit forceful at times, their claim process is hassle-free and we liked the added benefits that come with their plans. Overall, Endurance Warranty Services receives high marks.
AA Auto Protection serves as an auto warranty broker for several companies.
Their website is somewhat misleading because it boasts they provide instant quotes. However, after you submit your vehicle and personal information, rather then providing you an instant quote, they send an e-mail stating that they need additional information and ask you to call a toll-free number to provide the answers.
When we called and provided the information the sales representative was helpful and friendly enough, albeit a little on the unprofessional side in both manner and speech. They did not put the hard sell on and were content when told we wanted to think it over. He did provide his direct extension should we decide to call back with additional questions or to purchase a warranty.
They offer six types of plans to choose from that range in price with the more expensive plans covering most areas of the vehicle. Most plans include full roadside service and pay for lodging and food if you breakdown 100 miles or more from your home. Car rental reimbursement is also included. Also, as with most other plans, you are able to use any service facility of your choice.
With their comprehensive plans, most repairs are covered with the exception of regular maintenance, repairs covered by an accident insurance claim and those caused by basic owner neglect. If you cancel before the end of the term you will receive a prorated refund. The warranty is transferable if you sell the vehicle before the end of the term.
AA Auto Protection receives a B- rating from the Better Business Bureau. We echo this BBB rating in that AA Auto Protection offers a good, if nondescript, auto warranty product.
Auto Warranty Plans
An auto warranty is an agreement between the owner of the vehicle and a warranty company. The warranty company agrees to pay for repairs, identified in advance, during the specified warranty period. A warranty period is generally based on car mileage; anywhere from one thousand to several tens of thousands of miles. The longer the coverage, the higher the price of the auto warranty. Warranties are often purchased in lump sum amounts, but certain companies also offer monthly payment plans.
Auto warranties are generally considered a wise purchase, since the cost of car repairs can easily exceed thousands of dollars. However, that reasoning only holds true if the auto warranty covers the repairs needed. Auto warranty contracts have a lot of fine print. Understanding the scope of coverage is imperative to making a wise purchase. You also need to make sure the company offering the auto warranty is reputable - a warranty company that goes out of business will not be there to issue auto claim payments. Simply put, not every auto warranty is created equal.
Before agreeing to purchase an auto warranty, you need to be sure to consider the following items:
TopConsumerReviews.com has reviewed and ranked the best auto warranty plans available today. We hope you find these reviews helpful in finding the best auto warranty that fits your needs!
The Basics of Auto Warranties
Cars are expensive investments, whether you like to purchase new or pre-owned. In protecting that investment and to avoid future repair expenses on your car, you may want to consider purchasing an auto warranty.
Most new and some used cars are covered by some sort of warranty when purchased. For example, new cars are usually covered by a manufacturer's warranty. These warranties vary greatly and are limited in duration. They may cover a variety of repairs until either a time limit or mileage limit such as three years or 36,000 miles. Once you reach that time or mileage limit, the warranty will either totally expire or much of what it covers will be void.
Some manufacturers also offer various program warranties on specific used or pre-owned cars, usually called "certified used" or something similar, that extend the original manufacturer's warranty or parts of the warranty.
If you plan on keeping the car past the life of the manufacturer's warranty, you may want to consider purchasing an extended warranty. Extended warranties are insurance policies against expensive, unforeseen repairs. In essence, extended warranties are actually service contracts. They cover expenses incurred that your warranty doesn't cover.
Unlike manufacturer's warranties, extended warranties are purchased separately from your car. They can be purchased either through the original manufacturer or through a third-party, independent warranty company. In some cases, you'll receive offers to purchase extended warranties in the mail or over the phone from the manufacturer just as the original manufacturer's warrantee is expiring.
Extended warranties are all different. They each differ on what repairs are covered, how much is covered, duration of the coverage and cost of the warranty. Before purchasing any extended warranty, determine what is still covered on the warranty you possess, determine how long past the life of the warranty you'll keep the car, what you want covered and for how long.
When researching the details of the warranty you want to purchase, look for information on the policy's deductible, whether the policy is transferable if you sell the car and whether repairs can be done anywhere or only with specific shops. Also, look for specifics on what is covered and what is not. For instance, does the warranty cover breakdown of parts as well as wear and tear? A warranty that only covers breakdown requires the part to break before the warranty will pay to replace it. A wear and tear policy will cover parts that need to be replaced because they are too worn to work efficiently.
Purchasing an extended warranty can be a smart investment. Don't forget to research the warranty specification and the companies offering them online before making the purchase.
Auto Warranty In The News
DETROIT (Reuters) - Auto leasing and financing company Xcelerate said on Thursday it has launched the first U.S. third-party extended warranties for electric vehicles, including those of market leader ...
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Is the As-Is a standard practice on a used car" It is common practice for used cars to be sold "as-is" especially if they are beyond their warranty period, but that doesn't seem to be the ...
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After 7 On Your Side aired a story in November about a New Jersey woman who got billed for a car she didn't own, several other viewers wanted help solving their beefs with the same local car dealer.
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One owner told The Drive that he took delivery of his car at the Tesla Store in Salt Lake City on December 10th, 2018, which had a high of 39 degrees that day. According to the owner, his delivery adv...
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you also spare yourself a marathon day on a car lot. Many shoppers tell us about the killer deals they got on their cars, then explain how they wound up spending those savings on gap insurance, an ext...
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If you negotiate any changes to the warranty coverage, or the dealer agrees to make repairs or to cancel the sale if you're not satisfied, be sure those provisions are written on the Buyers Guide that ...
Published: Fri, 15 Feb 2019 09:08:00 GMT
The Auto Care Association has announced the release of its latest market intelligence research publication, "Purchasing Trends Study - Tools and Equipment 2018." The report defines and explores the ke...
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