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      December 15, 2019

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Truthfinder vs Been Verified

Best Background Checks

To help you find the Best Background Checks, TopConsumerReviews.com provides you with an in-depth comparison of Truthfinder and Been Verified.

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What is the best background check service? Is your new girlfriend as trustworthy as she seems? Does your neighbor have a criminal record? These are just a few of the types of questions that motivate people to want to run a background check.

Background checks have been a regular part of life for many years, letting people to get a better idea of those individuals they interact with. Colleges and universities search social media profiles and work history before awarding scholarships or even granting admission to applicants. Families looking to adopt or be foster parents are checked to make sure there is no history of abuse or neglect.

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2019

Background Check Reviews

5 stars
Truthfinder

TRUTHFINDER

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Cost:

$29.89/month for unlimited reports

$23.02/month for 2 months of unlimited reports

Pop-up offer of a single report for $29.95

$3-$5 for a 5-day trial for unlimited reports

TopConsumerReviews.com Best-In-Class Blue Ribbon Award If you need a background check - or if you just want to know what information is available about you online - you need to see what Truthfinder has to offer. For nearly 15 years, this business has been helping people find missing family members, check up on prospective spouses, and even protect their own identity online and in person. And, as an "A+" business with the BBB, Truthfinder's reputation is solid.

To get started, you enter the name, city (if known) and state of the person you'd like to find. You'll get to watch Truthfinder's process as it analyzes online profiles, traffic offenses, arrest records, relatives, and many other possible identifying details. You may be asked to verify relationships and other info while it processes; we were asked to click yes or no if the person we were searching had lived in a particular city (she had) and if an individual was her relative (he was). From there, we were taken to a results page that exactly matched the person we entered. Truthfinder showed her name, maiden name, multiple cities in which she'd lived, and four possible relatives. That part of the process took about two minutes.

When we clicked on the option to get our report, we had to answer further questions - you'll want to stay on the screen, because you have a limited time to answer those questions before Truthfinder continues the process without it. This step investigates Key Information, Criminal Records, and Social Media. Next, it goes through a Relative Selector, where you can choose to include possible relatives in your report. You'll see a yellow triangle by a person's name if they may have a criminal or traffic report. Then, you'll need to confirm that you will not use the information for illegal purposes, along with several other verification screens.

We really enjoyed how the Truthfinder background check service educates users on how to make the most out of their membership. Just under the People Search category alone, there are 20 helpful info sections including how to use the search, what's in a report, and a case study for one user's success story.

Truthfinder shares a relationship with Instant Checkmate, another highly-ranked service in our review. However, we found the Truthfinder site to be more thorough and the whole package to be slightly more user-friendly than their sister site.

One perk of membership that we didn't see anywhere else: in addition to unlimited background reports, reverse phone lookups and property searches, members also get access to free Dark Web monitoring. In partnership with credit bureau Experian, this allows Truthfinder to monitor your SSN, email addresses, social network accounts, and many other pieces of personal information to protect you from potential identity theft.

Another plus is Truthfinder's U.S.-based customer service representatives. Most of their competitors outsource their CSRs overseas, but Truthfinder ensures that if you have any questions about the service, from billing to using its features, you'll get someone that clearly speaks your language, 7 days a week.

The comprehensive background check service that Truthfinder provides is matched by their attention to customer satisfaction. When combined with competitve pricing, Truthfinder at the front of the pack when it comes to the best background checks. They earn our highest rating.

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3.5 stars
Been Verified

BEEN VERIFIED

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Cost:

$22.86 for 1 month of unlimited reports

$14.86/month for 3 months of unlimited reports

When it comes to background checks, Been Verified goes deep. After a process lasting about two minutes, they found the record we were searching for, including correct phone numbers and email addresses.

Once our report was processed, we got a pop-up offering a discount of 15% off their published prices. Even with that discount, their prices are a little higher than some of the services in our review, but not by much.

One perk is that Been Verified offers mobile public data access: in other words, you can meet someone and process a search for them right then and there (although that may be a little creepy). We also like their Dos and Don'ts page that illustrates the ways you can use their service. Finding lost loves, verifying potential roommates, and checking out online buyers/sellers all get the OK; looking up a babysitter, stalking a crush, and contacting people against their wishes are on the no-go list.

Been Verified has a "B" rating with the Better Business Bureau, the primary reason being given as "business has failed to resolve underlying cause(s) of a pattern of complaints". The majority of these complaints aren't about the service itself, but more about customer service. Specifically, customers said that there were hidden fees for searching extra counties, and that when they tried to cancel they were given an extra free month - and then their subscription was continued without their permission.

This provider is one of the few services we found that offered a 100% satisfaction guarantee or your money back - it just may take some very insistent phone calls and personal follow-up to make sure that your account is actually cancelled and your refund is processed.

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Continued from above

Warning: You may not use these services or the information they provide to make decisions about consumer credit, employment, insurance, tenant screening, or any other purpose that would require FCRA compliance.

Much of this information is also available to you through services offering background checks. Maiden names and aliases, cities of residence, even criminal and legal history are just a few of the types of information people can find when using these services.

You should be aware that, no matter which service you use, the results rendered are only as accurate as the public records databases which they use. The accuracy of this information is one of the factors that differentates the background check providers.

As you decide which background check service best meets your needs, keep in mind the following criteria:

  • Price. What will it cost to access a single report? Is there a free or low-cost trial available? How much does it cost to access unlimited reports for one month?
  • Depth of Information. What kinds of records will you be able to see? Is it information that you could easily find yourself, or will you get access to details that are hard for the average person to find? Does the service also examine social media accounts, or just basic public records?
  • Reputation. Have other customers been able to find what they need while using the service? Does the business have a solid rating with the BBB?

TopConsumerReviews.com has reviewed and ranked the best background check services available today. We hope these reviews help you find what - and who - you're searching for!

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