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Intelius vs Info Tracer

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INTELIUS

Intelius is part of the PeopleConnect family of products, which also includes the Classmates brand. Their services include people search, reverse phone lookup, background checks, and identity theft protection services.

Our experience with Intelius was very frustrating. First, when we entered several names, we got an error message and were told to try again later. We did that a number of times and continued to get the same message, so as the error page directed, we called the toll-free number. The automated voice thanked us for calling "Customer Service" - not mentioning Intelius or any other company's name - and connected us to a representative to told us to "try again in one hour". Several hours after our first attempt, we were able to search several names.

But, the pricing we received differed based on the name we entered. One name returned the prices listed at the top of the review: $19.95 to $49.95. Then for a different individual, we were given the options of a $39.95 one-time report, or "Premier Plus". This last offer confused us: "Try Intelius Premier Plus, and if you cancel within the first 7 days and have not yet used a background check voucher you pay only $7.95 . Otherwise, you will receive 1 background check voucher per month and be charged $29.95 each month you remain a member. Each voucher will expire in 30 days, if not used."

When we went to leave the site, we got a pop-up offering a discounted price of $24.95 for a background check, so there may be additional ways to save money if you decide to use Intelius' services.

According to the Intelius site, their background report includes the following:

  • Contact information
  • Relatives
  • State Criminal Check
  • Bankruptcies
  • Liens
  • Judgments
  • Aliases
  • Lawsuits
  • Marriage & Divorce records

But, unlike many services we tried, there was no way to see if the record we would be buying was a match with the person we were searching for. We entered the name, city, and state, which took us directly to a "buy report" page; Intelius' competitors usually show details like previous addresses, likely relatives, and even estimated age to help customers determine if the person is a match.

We like that Intelius has a long track record within the industry, and their "A" rating with the Better Business Bureau is a good indicator of attention to detail and to customer service. Unfortunately, this reputation wasn't enough to overcome the less-than-impressive experience we had with using the service, especially compared with other background checks currently on the market. We think most customers will get better results using one of the other services in our review.

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INFO TRACER

Info Tracer is part of the Accucom Corporation family of brands, which includes InfoPay, CriminalPages, and Everify. The company has been in business for 14 years.

We were glad to see that Info Tracer does offer enough information after the initial search to make it easy to confirm that the right record has been found. When we searched for our desired individual, we were able to see previous cities of residence, age, and associated family members that were all accurate. From there, we were given the option of purchasing a one-time report or accessing an unlimited search pass.

According to the site, a one-time report may include the following:

  • Name
  • Phone Numbers
  • Criminal Records
  • Court Records
  • Bankruptcies/Liens
  • Marriage/Divorce Records
  • Property Ownership
  • Address History
  • Relatives/Associates

When you access the 5-day trial and/or purchase a monthly subscription, you also gain access to these services:

  • Asset Lookups
  • Relative Finder
  • Property Ownership Lookups
  • Birth Records Lookups
  • VIN Lookups

Missing from those lists are social media searches; many of today's highest-rated background check services do include a deep search for any associated Facebook, Twitter, and other social media accounts for the individual in question.

All of this sounded great: thorough, reasonably priced, and an available 5-day trial. And, when we saw that Info Tracer's parent company is accredited with the BBB and maintained an A+ rating, we were encouraged. That is, until we started reading customer reviews. These reviews were almost unanimously negative, spanning multiple years. The most frequently seen complaint was that, after purchasing a report, there were no actual results: customers similar to us, who found enough information in the initial results to know that it was a match to their search, but after paying were then told that there was nothing available. In fact, one review we found even mentioned a possible class action lawsuit against Info Tracer and its parent company, because of situations exactly like that.

We're not sure how Info Tracer is in such good standing with the BBB, given how many negative reports we found in multiple places. We strongly recommend you select a different service for any background checks you need.

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Best Background Checks

To help you find the Best Background Checks, TopConsumerReviews.com provides you with an in-depth comparison of Intelius and Info Tracer.

Warning: You may not use these services or the information they provide to make decisions about consumer credit, employment, insurance, tenant screening, or any other purpose that would require FCRA compliance.

What is the best background check service? Is your new girlfriend as trustworthy as she seems? Does your neighbor have a criminal record? These are just a few of the types of questions that motivate people to want to run a background check.

Background checks have been a regular part of life for many years, letting people to get a better idea of those individuals they interact with. Colleges and universities search social media profiles and work history before awarding scholarships or even granting admission to applicants. Families looking to adopt or be foster parents are checked to make sure there is no history of abuse or neglect.

Much of this information is also available to you through services offering background checks. Maiden names and aliases, cities of residence, even criminal and legal history are just a few of the types of information people can find when using these services.

You should be aware that, no matter which service you use, the results rendered are only as accurate as the public records databases which they use. The accuracy of this information is one of the factors that differentates the background check providers.

As you decide which background check service best meets your needs, keep in mind the following criteria:

  • Price. What will it cost to access a single report? Is there a free or low-cost trial available? How much does it cost to access unlimited reports for one month?
  • Depth of Information. What kinds of records will you be able to see? Is it information that you could easily find yourself, or will you get access to details that are hard for the average person to find? Does the service also examine social media accounts, or just basic public records?
  • Reputation. Have other customers been able to find what they need while using the service? Does the business have a solid rating with the BBB?

TopConsumerReviews.com has reviewed and ranked the best background check services available today. We hope these reviews help you find what - and who - you're searching for!



The Popularity of Background Checks

Daters are doing it. Neighbors are doing it. Even someone you know may be doing it.

So what is the "it" we're referring to here? Background checks.

With the top three online dating websites making background checks a requirement for using their service, the popularity of conducting such searches continues to grow. Even the government is considering tighter background checks for the purchase of firearms as part of a broader package on gun safety.

Not even social media is exempt from the long-reaching arm of the background check. While a person can make their social media accounts private, and be cautious of what they post about themselves, what they cannot control is what other people post about them. Embarrassing photos from last summer's pool party - where you were holding a beer in each hand as you belly-flopped into the pool - easily can surface on someone else's website or social media account. So even if you think you're being discreet, there is always the chance that someone else is not.

We already know that conducting background checks is becoming popular. But what kind of information frequently is sought out during a background check?

  • Basic Background Check. These kinds of background checks are comprehensive and thorough, revealing such information as a person's date of birth, any marriages/divorces and even if they've ever claimed bankruptcy. It also can include a criminal history, which details any criminal convictions.
  • Criminal Background Check. Sometimes you're not interested in learning about every place someone has lived in their lifetime - or whether they've been married four times in 15 years. Sometimes, the only information that is being sought is a criminal conviction history, which can be obtained through a criminal background check. These checks can be conducted through a number of third-party agencies, which charge from $15 to $40 for their services. Any criminal convictions, including jail time served, will be included in the report.

It's important to understand that sometimes background checks contain inaccurate and misleading information. This can be incredibly frustrating for someone who may be confused with another person of a similar name who has committed a crime. Just as ordering an annual credit report to check for errors is a good idea; it is advisable to occasionally conduct a background check on yourself for the same purposes.

 



Background Checks In The News

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The Bachelor Franchise Is Getting More Strict About Contestant Background Checks

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New Illinois ride-hailing background check law takes effect

Illinois legislation designed to ensure ride-hail drivers undergo adequate background checks is now law. A statement from Illinois Senate Democrats says it took effect Tuesday. It requires that those ...

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Only 2 private gun buyers denied, 1 arrested, at 82 Va. gun shows during second year of voluntary background checks

After viewing the large selection of firearms for sale at the Richmond Gun Show in March, Christopher Santos wanted to buy one. But the 24-year-old Sheetrock installer from Richmond was denied the pur...

Published:  Mon, 06 Aug 2018 07:56:00 GMT



West Lafayette City Council calls for tighter background checks on firearms

West Lafayette City Council calls for tighter background checks on firearms "Conversation starts like this," said West Lafayette Mayor John Dennis. Check out this story on jconline.com: https://on.jco...

Published:  Tue, 07 Aug 2018 08:37:00 GMT



West Lafayette supports strengthening federal background check system

WEST LAFAYETTE, Ind. (WLFI) - West Lafayette Mayor John Dennis is asking state lawmakers to make it harder for violent criminals, mentally ill people and domestic abusers to get their hands on firearm...

Published:  Mon, 06 Aug 2018 20:24:00 GMT



Illinois Law Requires Background Checks of Ride Share Drivers

"People who use ride-sharing services as a method of transportation deserve to know who's driving the car they're getting into," said State Sen. Daniel Biss, who sponsored the bill that has now become ...

Published:  Thu, 09 Aug 2018 12:16:00 GMT



Oregon day care audit will focus on background checks

A delayed audit of Oregon's childcare system will examine whether day care providers with troubling criminal histories are properly prohibited from caring for children, officials told The Oregonian/Or...

Published:  Tue, 07 Aug 2018 12:01:00 GMT



Lyft to Beef Up Background Checks Following Driver Arrest

Ridesharing company Lyft is beefing up its background checks after a driver arrested for rape was found to be in the United States illegally. The company's "enhanced detection processes" will apply to ...

Published:  Mon, 06 Aug 2018 06:30:00 GMT



Slippery Rock gun dealer accused of selling guns without background checks

A Slippery Rock man has been indicted by a federal grand jury in Pittsburgh on charges of selling guns without a background check and making false entries on reports. U.S. Attorney Scott W. Brady said ...

Published:  Thu, 09 Aug 2018 13:27:00 GMT




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