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      February 25, 2020

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One Way Furniture vs Barstool Direct

To help you find the Best Barstools, TopConsumerReviews.com provides you with an in-depth comparison of One Way Furniture and Barstool Direct.

To see ALL of our reviews for the Best Barstools, please Click Here

Get Your Next Barstool At Wayfair Today! Where can you find the best barstools? Whether you're moving into a new-to-you home and need some seating for the bar in your rec room or for your kitchen counters, or you simply want to update the look and decor of your living spaces, there are literally thousands of options available to you.

Have you already spent too much time driving from one furniture store to another, hoping to find the perfect barstool - but failing? You're not alone: many shoppers find themselves frustrated when trying to get the barstools they want, because even the best local retailers carry a limited selection of styles, price ranges, and brands.

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Best Reviews

2020

Barstool Reviews

2 stars
One Way Furniture

ONE WAY FURNITURE

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Cost:

From $42 to $1,050

Selection:

Over 1,000 barstools

One Way Furniture lets you buy directly from the manufacturer, offering savings of up to 70% over traditional retailers' prices. The company has more than 300 warehouses nationwide, enabling them to deliver quickly no matter where you live. And, most of the barstools offered on the site come with free shipping and no sales tax, giving you extra savings. Since our last evaluation of this company, they seem to have eliminated the $8.99 processing fee tacked onto every order, making the free shipping and no sales tax a legitimate perk that is no longer eliminated by having extra charges.

Unfortunately, once you've searched for "Bar Stools", you'll get a lengthy list of matching products - more than 1300 during our most recent visit to the site - and not many useful ways to narrow down your options. You can sort all of them by price, most popular, name and newest products, but there's no way to filter out the ones that clearly don't match what you need (e.g. only backless stools). That means you'll either need to get very specific with your search terms - walnut backless saddle stool, for instance - and hope that you get lucky with the results, or you'll be spending a lot of time scrolling through the options until you (maybe) spot one that's the right height, style, and so forth. That's definitely not as convenient and easy to use as our higher-rated retailers.

This store also doesn't compete when it comes to their return policy. You only have 15 days from delivery to make a return request, and that doesn't apply if you've already assembled your barstools. You'll have to pay for the return shipping costs, and they'll deduct any free shipping from the amount of your return. On top of that, One Way Furniture takes a restocking fee of 15%. If you buy a lower-priced barstool, it's probably cheaper to just keep it than to try and return it!

On a more positive note, One Way Furniture has a solid reputation with the Better Business Bureau, as demonstrated by the BBB's "A+" rating of the company. You can also see a decent amount of information on each barstool you click on, from finish and seat height to a description of the style of the furniture itself. However, as you look at your results, you can't see at a glance what the height of the chair is, leaving you to click on every single piece of furniture you might like, just to determine if it could fit under your counter.

While we appreciate that One Way Furniture has that positive reputation, the frustrating experience of trying to use their online storefront to find the barstools we needed was enough to keep this retailer as one of the lower-ranked companies in our review. You're likely to save time and money by shopping with another store, and you'll probably get a better return policy too.

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1 stars
Barstool Direct

BARSTOOL DIRECT

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Cost:

From $61 to $1,125

Selection:

Over 400 barstools

At first glance, Barstool Direct looks like it could be a good option when shopping for counter stools and barstools. This retailer offers some customer-friendly perks like free shipping on every order and a "price beat" guarantee. You might get extra savings from pop-ups as you visit the Barstool Direct site. During our most recent shopping trip there, we got a 10% discount code if we signed up for their email list. Ironically, at the bottom of the site, there was a permanent offer of a 12% discount for signing up, so it could be anyone's guess which discount you'd actually get.

Barstool Direct carries a decent range of brands, with nearly 20 to choose from, and an inventory of just over 400 models and styles. On the main page of the site, there's a helpful guide to measuring your counter/bar height to get the right chair height to match.

This online store isn't as easy to use as some of its competitors' sites. To find the kind of barstool you're looking for, you'll have to start by clicking on the category - Wooden, Metal, Counter, Bar, etc. - and then select an attribute like features or finish. We would prefer a way to sort everything at the same time, rather than having to click through those options.

You might not get much detail when you click on a barstool that interests you. We were able to see basic dimensions, item weight, and processing time frame (6 weeks on some of the ones we considered!), but nothing about materials used, whether assembly would be required, etc. That seems to depend on the manufacturer/brand - some barstools had that information, while others lacked a description and had a very small product image.

In our last review of Barstool Direct, we found several areas of concern - and we were hoping to see positive changes since that time. Unfortunately, this company's reputation has actually gotten worse. The Better Business Bureau revoked the accreditation of Barstool Direct's parent company, Peazz, in mid-2019 for failing to respond promptly and professionally to customer complaints.

As we looked through dozens of negative reviews from unhappy shoppers, it was easy to see a pattern: credit cards charged for items that hadn't shipped, no responses when requesting a return, lack of response from customer representatives, and many other problems. That definitely doesn't sound like the company is making good on their "Peace of Mind Guarantee" for customer satisfaction. We also found that Barstool Direct makes it hard to get a refund with their 30-day return policy, often failing to respond to customers within that 1-month period.

With so many retailers of barstools who go to great lengths to keep their customers happy, there's just no good reason to shop with Barstool Direct. We encourage you to consider the higher-rated stores in our review.

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Continued from above

Fortunately, there's an easy solution to the problem: buying barstools online. There's no easier way to compare all of the possibilities, leading you to the furniture that's exactly the right color, height and price with just a few clicks. Many of the retailers offering barstools have helpful tools on their site that can guide you through the process of taking measurements to ensure the best fit.

Best of all, these online stores usually offer customer-friendly perks like free delivery, generous return policies, and rewards programs that can save you money over their already-competitive prices. Why spend every weekend hoping to find your barstools locally - and then wondering how you'll fit them in your car for the drive home - when you can get exactly what you want shipped right to your front door?

With so many online stores offering barstools, how can you tell which one should get your business? Not all retailers are created equal, so use these criteria as a starting point for your shopping experience:

  • Selection. How many styles does the store carry? Does the retailer have a wide enough range for you to choose from in the height/material/price point you're considering?
  • Price. How competitive are the prices on barstools? Does the store offer a price match guarantee or any other extra savings?
  • Return Policy. If your barstools arrive and they're not a good fit, either in style or height, can you return them? What requirements do you have to follow to be eligible for a refund?
  • Reputation. What do other shoppers say about their experience with the retailer? Is the company rated by the BBB?

TopConsumerReviews.com has reviewed and ranked the best Barstool stores available today. We hope this information helps you find the right barstool for your home needs!

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