The Best Alarm System Companies

Friday, December 3rd

2021 Alarm System Company Reviews

Frontpoint

• No installation charges
• Monitoring plans start at $34.99
• Customer Information: 1-877-602-5276

Frontpoint offers affordable, state-of-the-art Alarm Systems. Their cutting-edge approach to home security and emphasis on excellent customer service puts them at the top of our list among providers of Alarm Systems.

One key feature of Frontpoint's Alarm Systems is that it is 100% wireless and 100% cellular. Why does this matter? With traditional, landline-based Alarm Systems, burglars can render the Alarm System useless with a quick snip of phone lines or cable wires. With Frontpoint, the alarms from your control panel communicate with their monitoring center over a secure cellular network - there's no need for you to provide a landline or phone connection of any kind.

Installing the Frontpoint Alarm System is a breeze. Unlike other Alarm Systems that require an in-person visit from a technician who will drill holes in the walls and hard-wire the system, Frontpoint offers a pre-programmed, DIY solution that you can set up in as little as 30 minutes right out of the box. The Frontpoint home security components use a wireless frequency to connect instantly to their Control Panel, which signals the monitoring station using its built-in cellular device, eliminating any need for a connection with a landline or internet cable. This gives you the flexibility to expand or change your Alarm System as needed, including taking it with you when you move!

Frontpoint's equipment is within reach for most budgets and can be configured to meet your needs with no hassle. There are three monitoring plans to choose from, all of which include 100% cellular monitoring and 24/7 coverage in the event of intrusion, fire, environmental hazards, and life safety conditions:

• Protection Monitoring. This is Frontpoint's most basic coverage, and the cost is $34.99 per month.
• Interactive Monitoring. As you might guess from the name, this plan lets you interact with your alarm system - from anywhere - using Frontpoint's mobile apps and remote system controls. This coverage also allows you to automate your home lighting, for greater convenience, and adds advanced features like Crash-and-Smash and geo services. The cost is $44.99 per month.
• Ultimate Monitoring. Frontpoint's top monitoring plan includes each of the features listed in the other two plans, plus adds the capability for Video Surveillance: allowing you to remotely monitor your home via live streaming video. The cost is $49.99 per month.

Frontpoint adds to the value of their Alarm System packages by offering free shipping on all equipment.

Frontpoint's higher-end monitoring packages put the power of technology in your hands. For example, once your Alarm System is installed, you can set your system up to provide you with instant alerts if a door opens, the power goes out, a window breaks, or even when a child comes home. Also, you'll be able to access your Alarm System with any Internet-connected device. If you have an iPhone, iPad, Android, Blackberry, or Windows phone, you can easily use Frontpoint's free smartphone apps to check on your Alarm System. Alternately, if you're on a computer, a laptop, or a tablet device, you can use their online customer portal. Their advanced home automation features let you control lights, thermostat and door locks, from virtually anywhere in the world, giving you added convenience while helping you save energy. And, with the video surveillance feature included with the top-tier monitoring package, you can even see what's going on at home, at any time.

One of the most customer-friendly features of Frontpoint's Alarm Systems is how easily they can be expanded. Frontpoint sells and monitors a wide assortment of sensors that can be added onto your Alarm System as desired. These sensors can help you monitor for intrusions, fires, environmental concerns, and even medical emergencies. Plus, your monitoring fees stay the same, regardless of the number of sensors you install. Several of these additional Alarm System sensors include:

• CO Sensor
• Glass Break Sensor
• Flood Sensor
• Smoke/Heat sensor
• Panic Pendant

Frontpoint really stands out among the crowd when it comes to their attention to customer service, as evidenced by their "A" rating and accreditation with the Better Business Bureau. They were also given the honor of receiving the Angie's List Super Service Award, which is given only to companies that have a superior service rating. And, Frontpoint is not lacking with respect to customer testimonials, with hundreds of reviews praising the products and excellent service received.

As further proof of their commitment to keeping customers happy, Frontpoint has a 30-day risk-free money-back trial on all of their Alarm Systems. If you're unhappy with your Alarm System or monitoring, you can send back your equipment within 30 days. You'll get a no-hassle refund, with no restocking fees and no return shipping charges.

Frontpoint is a clear leader in the Alarm Systems industry. They make sure that their customers have access to cutting-edge technology, including wireless sensors, free mobile apps, and numerous customization options. Their support staff is friendly and knowledgeable and their policies demonstrate their commitment to their customers. If you need a high-tech, feature-rich Alarm System that is easy to install as well as affordable, Frontpoint (1-877-602-5276) should be your first choice. They earn our highest ranking.

ADT

• $99+ customer installation charge
• $36.99+/month for monitoring
• Customer information: 1-866-238-9934

ADT has been protecting homes and businesses for many years, making them one of the most recognized names in alarm systems. ADT has four main alarm system plans to meet your needs, with options for both landlines and cellular users, fire detection, or basic intruder protection. With ADT, you should expect to spend some money on start-up costs for installation and/or equipment that other providers include at no extra charge, particularly for the landline-based alarm systems.

Another difference you'll see with ADT is that they'll send an associate to evaluate your home's alarm system needs prior to installation. Most of the systems are wireless but some in-person coding is necessary with certain add-on equipment.

ADT's entry-level alarm system package is $99 for installation, plus an additional monitoring fee of $36.99 per month. The equipment in this package includes:

• A wireless touchpad
• 3 entry point sensors
• 1 Wireless Motion Sensor (Pet-Immune)
• Window decals and yard signs

This package does require a landline for use, and if you need more than three entry point sensors for your larger home, expect to pay more for your equipment.

ADT also has three wireless (no landline required) alarm system packages:

• Basic Wireless - for $48.99/month, you get the features of the entry-level plan, plus 1 Key Fob remote
• ADT Pulse - for $52.99/month, you receive all of the features of the Basic Wireless plan, plus mobile access and alerts
• ADT Pulse + Video - for $58.99/month, you get the features of the Pulse plan as well as the capability for video surveillance

ADT does not tell you upfront what the equipment costs will be for those three wireless packages, or for additional sensors. But, at the time of our review, they were advertising free equipment on all four monitoring packages with the required installation charge. The fine print at the bottom of the page indicated that installation charges can be as high as $399 (or more!), depending on the system chosen, and that the free equipment offer is only valid for customers who sign a 3-year contract. This is quite steep compared with alarm systems in our review that take a more do-it-yourself approach to installation.

In short, ADT (1-866-238-9934) is a great choice for customers who need dependable alarm systems with all the bells and whistles and who are willing to pay extra for reputability and professional installation.

SimpliSafe

• $229.99 for equipment starter kit
• No installation fees
• No monthly contract
• Monitoring plans cost $14.99-$24.99/month

Promoted by celebrities such as Dave Ramsey and more, SimpliSafe sells wireless alarm systems with do-it-yourself installation and zero long-term commitments. Like the majority of no-contract alarm systems, SimpliSafe does require customers to buy their equipment outright. With a minimum price of $229.99 for the starter set, that's not an insignificant amount of money, but their low monitoring costs of $25/month or less definitely result in savings over time when compared with most contract-based alarm systems.

What comes with the SimpliSafe starter package? Best for dorms, small homes and apartments, this set includes one base station and wireless keypad, one entry sensor, one motion sensor, and one keychain remote for $229.99. Larger packages include the Economy package, which adds two more entry sensors for a total cost of $259.99; the Classic package, which adds a smoke detector and siren to the Economy set, for a cost of $349.99; the Master package, with a total of two motion sensors and six entry sensors, along with the smoke detector and siren, for $449. 87; and, finally, the Ultimate package for $539.85, which includes two motion sensors, four entry sensors, the siren and smoke detector, along with a panic button, water sensor, carbon monoxide detector, and freeze sensor.

If you need some extra savings, SimpliSafe is the only alarm system we found that has the option of buying refurbished equipment. You could save as much as 30% on the purchase of your package if you're comfortable with using pre-owned gear.

SimpliSafe breaks down their monitoring packages into two basic plans:

• Standard, which includes standard round-the clock protection.
• Interactive, which allows you to access the app to monitor your home activity and control settings directly from your laptop or smartphone. We also saw several references to a Secret! Alerts bonus that can alert you when someone opens a private area (for example, a gun safe or a liquor cabinet) but we couldn't find further information as to which sensors would be necessary or to set that up within the alarm system.

We were impressed by SimpliSafe's free shipping on all orders, a 3-year product warranty, and an excellent money-back guarantee for 60 days after purchase.

But, we felt that SimpliSafe came up short in two critical ways. First, most modern alarm systems include the use of technology to control everything from arming the system to changing the temperature in the home, while SimpliSafe charges more (via the more costly monitoring plan) just to be able to use their app to change the system's settings. With respect to technology, SimpliSafe also doesn't yet offer thermostat controls, door locks, or camera monitoring, though many of their competitors do.

In addition, we were dismayed by a significant number of customers who complained that they woke up multiple times to false alarms, and that the monitoring service took up to five minutes to contact the homeowner in response. Those same customers often had problems getting a prompt reply from SimpliSafe's customer service department when attempting to get to the bottom of the problem (which often seemed to be related to switching the alarm system's cellular connection from T-Mobile to Verizon or vice-versa).

Because of the expensive start-up costs and the less-than-perfect customer reviews, we encourage you to start with one of the smaller, less expensive packages for your SimpliSafe alarm system. This will give you the opportunity to fully test the system and use the 60-day return policy if necessary. SimpliSafe earns a good rating.

Guardian Protection Services

• Professional installation
• Award-winning 24/7 monitoring

Guardian Protection Services brings 60 years of experience to the alarm system industry and recently included wireless-based packages in their offerings. We were surprised to find out that Guardian only services a few geographic areas themselves (which we discovered hidden away in the About Us section of the website); all other regions are "serviced by Guardian authorized dealers"

This Pennsylvania-based provider of alarm systems has four basic plans for equipment and monitoring:

• Edge Essential: standard equipment package of a color touchscreen control keypad, 3 door/window sensors and 1 motion sensor, yard sign and window decals, wireless/cellular coverage, 24/7 professional monitoring, Guardian VoiceLink (two-way voice communication with the monitoring center), and geo-services (which allow you to set up an arm/disarm event trigger if you forget to set the system when you leave the perimeter of your yard or other location)
• Edge Control: this package includes the sensors and features of the Essential plan and adds 1 door lock, 1 thermostat, 2 light modules, and 1 garage door switch
• Edge Plus: all the features of Edge Control, with an added motion sensor with a built-in camera, giving you a visual image of what triggered the motion detector
• Edge Premium: everything in the Edge Plus package, plus 2 indoor WiFi cameras with night vision

To determine what you'll pay for your Guardian Protection Services' alarm system, you will need to make an appointment to speak with one of their specialists. From what we were able to discover, monitoring and equipment packages start at $34.99 and go up sharply from there. Guardian requires professional installation of any equipment, and we would prefer more transparency regarding costs-both for the installation itself as well as a pricing baseline for their different alarm system packages.

We also would like to see more obvious information on the Guardian site with respect to the required contracts for their services. We found reviews describing three-year contracts with steep cancellation fees; one frustrated customer was billed for their alarm system even after their house had burned to the ground and took a year to rebuild, even though they notified Guardian of their situation.

On a more positive note, Guardian Protection Services has received multiple accolades. For example, their monitoring center was given a five diamond rating by the Central Station Alarm Association. Guardian also maintains an A+ rating and accreditation with the Better Business Bureau, and they were given the Super Service Award by Angie's List.

We would gladly raise Guardian's rating with evidence of increased transparency in their pricing, both for alarm system monitoring and for installation, and in the terms of their service contract.

Vivint

• Installation fees of up to $200
• Monitoring fees starting at $30/month
• Required contracts of up to 5 years
• Must be ordered directly from a rep, can't be purchased online
• Many options for smart home automation

If you've ever had someone knock on your door to talk to you about installing an alarm system, chances are good that it was a representative of Vivint. With over two million customers in the US and Canada, this company is definitely a familiar one.

Appealing smart home integration options

One of the reasons Vivint alarm systems are so popular is their integration: you can have all of your locks, cameras, lighting and thermostats connected through your hub or smartphone app, and they work with Google Assistant and Amazon Alexa too.

Can only purchase through a representative

Understanding what a Vivint alarm system will cost is challenging - because you are required to purchase it through a representative, either in person or over the phone. That's a big drop in convenience compared with many of the alarm system companies in our review that let you buy online and install it yourself. (By the way, your Vivint system will also require a professional to install it - for fees of up to $200!) Vivint feels intentionally vague: even their "what's the average cost?" resource page says that it "costs less than the average monthly cell phone bill" and there are packages that "start as low as around $1/day" .

Much more expensive than competitors

So, we turned to what customers have said around the internet to get a better idea, since every caller will get a customized quote (probably with lots of upselling, too). We found comments saying that people paid over $2,000 for two cameras and four window sensors, all with a lengthy service contract. If that's accurate for what the average Vivint customer will pay, you can definitely find another provider that will offer a home alarm system with the same equipment for much less.

Terrible reputation

Why does Vivint wind up at the bottom of our rankings among providers of home alarm systems? As you may have already guessed, it's because of their reputation. It's hard to get past an "F" rating from the Better Business Bureau, where we found nearly 5,000 complaints filed in the 3 years preceding this review! Customers describe significant issues with billing, Vivint not fixing systems that stop working (or never worked to begin with), and not being able to transfer service when moving. Out of more than 20,000 reviews outside of the BBB, 20% rated Vivint as "poor" or "bad" (1 or 2 stars), and we noticed that among the positive reviews, almost all of them were brand-new customers who said that the sales and installation process went great but didn't have anything to say yet about how the system actually worked. On the other hand, most of the reviews that were at least a month post-installation were very dissatisfied with Vivint's service.

Fraudulent sales tactics

And if that's not enough, Vivint entered into a settlement agreement with the US Federal Trade Commission for fraud surrounding the use of credit reports and adding third parties to contracts as cosigners without their knowledge and permission. You know it's bad when your home alarm system actually poses a risk to your (financial) safety!

Look elsewhere for home alarm systems

We're all for home automation and having access to the latest tech, but with Vivint it's just not worth it. You're too likely not to get what you paid for, leaving you with an expensive hassle at best. We strongly recommend you look at any other home alarm system before choosing Vivint.