Our reviewers evaluate products and services based on unbiased research. Top Consumer Reviews may earn money when you click on a link. Learn more about our process.

Alarm Relay Review

Tuesday, March 19th

2024 Alarm System Company Reviews

Alarm Relay Review 4 Star Rating

Alarm Relay

4 Star Rating
  • In business for almost 50 years
  • Available throughout the US, Puerto Rico, and some areas of Canada
  • "A+" rated and accredited by the BBB
  • Can work with equipment/systems from other companies already in your home
  • Landline monitoring starts at $8.95/month in the first year, increases by $1/month in the second year and $0.50/month in years three and four
  • Internet and cellular monitoring also available, starting at $13.95 and $19.95/month, respectively
  • All services are on an annual contract
  • 30-day return policy; full refund minus 10% restocking fee and shipping/handling costs

Alarm Relay may be the best little alarm system company you've never heard of. In operation for nearly 50 years, this provider has a flawless "A+" and accreditation from the Better Business Bureau, with absolutely no complaints filed there. That in itself is reason to give Alarm Relay a look.

Just the basics here

What you won't get here are a ton of bells and whistles: this isn't the alarm system company to choose if you want slick home automation and tons of fancy features controlled by your smartphone. However, if you need basic sensors and cameras and reliable monitoring. Alarm Relay definitely has you covered.

Plenty of equipment, affordable monitoring

The best way to get started with Alarm Relay is to browse their products online. It'll give you a good feel for what they have (and what they don't). As a sampling, their Cameras include several indoor and outdoor options, plus two different brands of video doorbells. Sensors cover everything from basic door/window equipment to smoke and carbon monoxide detectors, flooding, and more. If you already know what you want, you can add it to your cart and complete your purchase. Just don't forget about the monitoring: Alarm Relay offers landline, internet and cellular options, with annual pricing that works out to be $8.95, $13.95, and $19.95 per month in the first year (with slight increases in the monthly price each year for the first four years).

No problem getting help

If you're not sure what you need, it's easy to click on the "Need Help" button on the Alarm Relay site, or give their toll-free number a call. Your representative will give you a no-hassle, complimentary assessment of your home alarm system needs - the call shouldn't take longer than 10 minutes or so.

Best Alarm System Companies

Bring over your existing equipment

Also, if your home already has an alarm system, this company will happily work with you. That's a service you won't usually find with other alarm system companies, who insist that you replace your existing equipment with their own. Be sure to mention it when you reach out to an Alarm Relay rep if you're hoping to take advantage of any alarm systems currently in place.

Happy long-term customers

We already mentioned this company's great track record with the BBB, but we were equally impressed by their customer reviews elsewhere. Alarm Relay has clients that have happily been with them for over a decade - and newer ones who switched over from some of the Big Name Alarm System Companies and are delighted by the lower rates and better service. Like any business, Alarm Relay experiences issues from time to time, but we've seen nothing but professional, prompt, and courteous responses from their support reps when problems have come up.

Great choice for low-tech alarm systems

For basic home protection, Alarm Relay is a fantastic choice. You'll get straightforward pricing without the hassle of a multiple-year contract, and it may be one of the only providers that will gladly help you link up any existing home alarm system equipment with their monitoring services. While you'll need to look elsewhere for cutting-edge home automation, Alarm Relay is well worth your consideration for alarm systems suitable for most customers.

Which Company Offers the Best Alarm Systems?

There are so many options today, from well-known providers that have been around for fifty years or more to brand-new companies selling DIY-installed, wallet-friendly home alarm systems and automation all in one.

You've got plenty of reasons to use an alarm system, whichever route you choose. Not only can they protect you against break-ins while you're away, but they can also give you extra peace of mind if you're one of the millions of Americans who find themselves working from home on a regular basis. Need to know who's at your door before you open it? Many systems will send live video right to your smartphone, letting you decide if you should interrupt that conference call with your team!

The Best Alarm System Companies Compare Alarm System Companies Compare Alarm System Company Reviews What are the best Alarm System Companies Best Alarm System Company Reviews

Alarm System Company FAQ

As many as 21 million households in the US use a security alarm system to protect themselves from burglary, home invasions and other crimes. With almost four million burglaries each year, it's important to have round-the-clock monitoring and an immediate emergency response if someone tries to break in.
It doesn't have to be. There are two costs associated with all alarm systems: the equipment and the monitoring service itself. Some companies give you the equipment at no charge as part of your plan, but the monthly fees are often higher to account for the free gear. Other services may require you to pay for your equipment upfront, but your monthly charge will be lower than the competition. Most alarm systems have monthly fees ranging from the low $30s to the upper $50s.
In the past, alarm systems were 100% wired - and yes, they had to be installed by a professional. While there are still a handful of companies that use these types of systems (including a landline to monitor them), most services today use totally wireless technology. In fact, many alarm systems have equipment that you can install yourself in just a few minutes.
The most basic systems include a few door contact sensors and that's about it. Depending on your circumstances, you may want to include wireless motion sensors for the interior or exterior of your home, fire and carbon monoxide detectors, flood sensors or even a panic pendant. The most advanced alarm systems give you options for video recording as well.
You might. If you got your equipment at no cost, chances are you'll be signing a contract of at least three years (ouch). If that doesn't appeal to you, consider an alarm system company where you purchase your equipment outright: they're less likely to require you to sign a contract to use their monitoring service.
You can rest assured that your alarm system provider wants to keep your business, and they'll make it as easy as possible if you move. Whether that includes setting up monitoring at your new address or even doing a full install, they will help you get it done. The easiest systems to move are the ones with do-it-yourself installation: move the equipment when you go, and don't forget to update the alarm company with your location.
Almost certainly. Savings typically range from 2-10%, depending on the type of alarm system you have and your insurer.
Many of today's popular alarm systems come with a 30-day risk-free trial. However, some companies have hefty fees for cancelling a contract prior to the end date, so you'll want to read all of the fine print before you commit to a provider.
Compare the Best Reviews

Continued from above...

What are the basics of an alarm system? Most packages come with a few window/door sensors and some kind of control panel. You can still find traditional equipment that includes a wall-installed panel, but most of today's systems have a portable tablet used to arm and disarm it. From there, the options are nearly limitless and can include indoor/outdoor cameras, video doorbells, smoke/fire and carbon monoxide detectors, and many other features to keep you feeling secure.

Beyond safety, alarm systems now give you plenty of choices for home automation. What might have seemed like space-age tech just ten years ago is commonplace: use your smartphone to turn down the thermostat before you get home from work, arm your system with a voice command even when you're already in bed for the evening, or sign into your system from your computer at work to make sure you really did remember to lock the front door (and take care of it if you didn't!).

With so many options, it can feel overwhelming to choose an alarm system. There are several things to keep in mind that can help make the decision clearer and lead you to the package that will meet your needs:

  • Features. What are the most essential components your alarm system needs to have? For most people, that will be the right number of window and door sensors to cover all easily-accessible entry points (such as the first-floor), and a control panel that works best for all occupants. Is there any nice-to-have equipment on your wishlist? That could include indoor video recording/storage, lots of home automation capabilities, and so on. Use your must-have and nice-to-have lists to determine if a provider has what you need.
  • Cost. There are several costs associated with an alarm system. This usually includes the price of the equipment (either upfront or monthly with a contract), monthly monitoring fees, and possibly installation. The company may tell you straight out what you can expect to pay, or you might have to reach out for a quote. Make sure to carefully read all of the terms and conditions before you commit, especially if your home alarm systems provider requires you to sign a contract of a year or more.
  • Service Area. Most home alarm systems companies service all 50 states, but some have limited coverage areas. Before you get too far into your research, check to see if you're eligible to be a customer and, if so, which authorized retailer might be responsible for your installation and service.
  • Reputation. What do clients say about their alarm systems? Is it worth the money? Have they been able to get prompt, professional support when equipment doesn't work properly? It's not uncommon for the larger companies to have thousands of complaints, but that's not cause for concern if they're responding appropriately each time.

TopConsumerReviews.com has evaluated and ranked the best alarm systems available today. We're confident that this information will help you get the right protection to keep you, your loved ones, and your property safe and sound!

See the Best Alarm System Company
The Best Reviews of Alarm System Companies