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Monday, December 5th
With over a million customers in North America, Brinks Home is one of the leaders in the alarm system industry and was named as a Best-in-State Winner for Customer Service by Newsweek.
3 equipment packages
There are three main equipment packages to choose from with Brinks Home alarm systems:
Connect up to 100+ smart home components
Of course, those are just the three base-plan packages; you can customize your alarm system to include any other features you desire. Your Brinks Home alarm system can be a hub for nearly 120 smart home devices, and you may want to consider extras like a smart door lock, flood sensor, or smoke/CO detector.
Call for a quote, expect it to be $$
What will it cost? Unfortunately, like many of the bigger-name home alarm system companies, Brinks doesn't let you price out your alarm system online. You'll have to contact them for a quote to get the details for the configuration you want to set up. Our research indicates that the Essential package usually starts at $199, and monthly monitoring will run you $39.99+. Of course, you may find out otherwise, depending on where you live and any promotions running at the time you set up your alarm system.
Contracts? 3 years, minimum
Although you won't find this stated on the Brinks Home site, you should also expect a minimum of a three-year contract with your monitoring. In the past, they used to have a no-contract plan called Nest Secure, and we still found some references to that option in the FAQs, but it's not displayed anywhere in the current options. Again, this may depend on the authorized retailer you wind up with for Brinks Home service in your area.
Client feedback varies
Customers don't all report the same experience when working with a Brinks Home alarm system. On the one hand, the company earns a solid "A" and accreditation from the Better Business Bureau, and nearly 3,000 clients say this service is worth a perfect five-star rating. On the other hand, almost 25% of those who rated Brinks gave it the lowest possible score, and there were over 1,600 complaints filed with the BBB in the year prior to this review. True, Brinks' reps seem to be doing a good job of responding to those complaints - but we weren't happy to see people having a hard time getting their problems resolved without turning to the BBB for help. And yet, when you have over a million customers, you can expect to have your fair share of not-so-perfect situations - some of which can depend on the contracted installers, the shipping carriers for the equipment, and so on.
Best of the big-name alarm system brands
Among the big-name home alarm system companies, Brinks isn't a bad choice. They seem to have alarm systems with the least amount of hassle, and their costs aren't over-the-top expensive. Like most of their well-known rivals, Brinks Home could improve by offering more transparency pre-purchase; why not let prospective customers know exactly what their equipment and monitoring will cost upfront, instead of making them call for a quote? We'd also like to see some kind of clearly-stated return/satisfaction policy. Beyond that, though, a Brinks Home alarm system should offer you all the protection you need - just consider their higher-ranked competitors first.
There are so many options today, from well-known providers that have been around for fifty years or more to brand-new companies selling DIY-installed, wallet-friendly home alarm systems and automation all in one.
You've got plenty of reasons to use an alarm system, whichever route you choose. Not only can they protect you against break-ins while you're away, but they can also give you extra peace of mind if you're one of the millions of Americans who find themselves working from home on a regular basis. Need to know who's at your door before you open it? Many systems will send live video right to your smartphone, letting you decide if you should interrupt that conference call with your team!
What are the basics of an alarm system? Most packages come with a few window/door sensors and some kind of control panel. You can still find traditional equipment that includes a wall-installed panel, but most of today's systems have a portable tablet used to arm and disarm it. From there, the options are nearly limitless and can include indoor/outdoor cameras, video doorbells, smoke/fire and carbon monoxide detectors, and many other features to keep you feeling secure.
Beyond safety, alarm systems now give you plenty of choices for home automation. What might have seemed like space-age tech just ten years ago is commonplace: use your smartphone to turn down the thermostat before you get home from work, arm your system with a voice command even when you're already in bed for the evening, or sign into your system from your computer at work to make sure you really did remember to lock the front door (and take care of it if you didn't!).
With so many options, it can feel overwhelming to choose an alarm system. There are several things to keep in mind that can help make the decision clearer and lead you to the package that will meet your needs:
TopConsumerReviews.com has evaluated and ranked the best alarm systems available today. We're confident that this information will help you get the right protection to keep you, your loved ones, and your property safe and sound!
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