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Cove Review

Monday, April 15th

2024 Alarm System Company Reviews

Cove Review 4.5 Star Rating


4.5 Star Rating
  • "A" rated and accredited by the BBB
  • No professional installation required, but available for an extra fee if desired
  • 60-day risk-free trial
  • Monitoring for under $25/month
  • TripleTouch alarm response system

Cove bills itself as "DIY home security that's both effective and affordable" . Although they're fairly new within the alarm systems marketplace, Cove was already named as the Best Home Security System of 2021 by US News and World Report. That definitely got our attention.

Answer some questions for a recommendation

The simplest way to get started with Cove is by answering a few basic questions about what you're protecting; you'll find that in the "Want some help?" box usually at the bottom of the site. Indicate if your alarm system will be for a house, apartment or business, if you've got an existing security system, details about any pets you have, the number of windows and doors in your home, and so forth.

Transparent pricing on equipment

Here's what we absolutely love: the next screen takes you to all of the components you'll need for the living arrangements you described, from window sensors to outdoor cameras, and you can increase or decrease them right there. No guesswork, no premade packages with lots of stuff you don't even need, just a straightforward list of your alarm system's recommended equipment. Lots of alarm system companies keep your pricing a closely-guarded secret until you work with a sales rep, which makes Cove a big breath of fresh air by comparison.

Big protection, little price

The following screen will display all of your monitoring details. You'll choose between two plans, Cove Basic and Cove Plus. Both plans include 24/7 alarm and environmental monitoring, 100% ATT 4G LTE connection, 24-hour battery backup, hourly automated system checks, and smash-and-grab protection. Equipment with the Basic plan has a one-year warranty. Cove Plus boosts the warranty to lifetime coverage and adds features like camera integration, smartphone/Alexa/Google Home controls, a lifetime monitoring rate lock guarantee, and a $5/month credit towards new equipment that you can accumulate and redeem whenever you like. We were stunned to learn that this highest monitoring package only costs $24.99/month, and Basic is just $14.99/month.

Cuts down on false alarms

We really like Cove's TripleTouch Alarm Response. If your system is triggered, you'll get a text immediately to confirm that you are actually having an emergency, and your control panel will activate the LiveAssist to speak with you. If neither of those gets a response, Cove's monitoring team will reach out with a direct phone call. If all three of those contact mechanisms don't get a response (or, of course, if you do confirm there's an emergency), responders will be dispatched. This is a fantastic way of cutting down on false alarm calls (and the corresponding fees you may pay to your emergency services).

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No contracts, budget-friendly equipment

It gets better: Cove monitoring comes with no contracts. None. Zero. Yes, you'll need to pay for your equipment upfront, but even those costs aren't excessive; on the package we pulled together for our sample home with lots of window/door sensors, six remotes for a whole family, and so forth, our equipment price was under $500.

60-day money-back guarantee

What's the catch? We couldn't find one. You can install your Cove alarm system in minutes, with or without the help of a rep over the phone, or you can pay extra for a professional setup (starting at $79). You're also protected by a 60-day, 100% money-back guarantee, and Cove will even cover the return shipping fees on the equipment.

Reputation is steady and climbing

Reputation? The Better Business Bureau gives Cove an "A" rating and accreditation, and there were only a few dozen complaints filed with the BBB over the three years leading up to this review. Those negative reviews (and the handful we found elsewhere) almost always refer to challenges with getting equipment set up or refunded, as well as some customers' dissatisfaction with being routed to offshore support reps when seeking help. However, the vast majority of Cove customers are extremely happy with their alarm systems: more than 2500 of them give it a five-star rating, and plenty of clients say that the customer service team is helpful and easy to understand, the systems are simple to install and work exactly as expected, and the price is right.

Try this new kid on the block

Cove is our favorite new addition to the alarm system marketplace. You'll get affordable equipment and monitoring, plus upfront pricing with no surprises or bait-and-switch sales tactics. As this provider works out some of the small kinks in their customer service, we expect to see even more praise coming in from happy clients. Cove gets one of our highest recommendations among home alarm system companies.

Which Company Offers the Best Alarm Systems?

There are so many options today, from well-known providers that have been around for fifty years or more to brand-new companies selling DIY-installed, wallet-friendly home alarm systems and automation all in one.

You've got plenty of reasons to use an alarm system, whichever route you choose. Not only can they protect you against break-ins while you're away, but they can also give you extra peace of mind if you're one of the millions of Americans who find themselves working from home on a regular basis. Need to know who's at your door before you open it? Many systems will send live video right to your smartphone, letting you decide if you should interrupt that conference call with your team!

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Alarm System Company FAQ

As many as 21 million households in the US use a security alarm system to protect themselves from burglary, home invasions and other crimes. With almost four million burglaries each year, it's important to have round-the-clock monitoring and an immediate emergency response if someone tries to break in.
It doesn't have to be. There are two costs associated with all alarm systems: the equipment and the monitoring service itself. Some companies give you the equipment at no charge as part of your plan, but the monthly fees are often higher to account for the free gear. Other services may require you to pay for your equipment upfront, but your monthly charge will be lower than the competition. Most alarm systems have monthly fees ranging from the low $30s to the upper $50s.
In the past, alarm systems were 100% wired - and yes, they had to be installed by a professional. While there are still a handful of companies that use these types of systems (including a landline to monitor them), most services today use totally wireless technology. In fact, many alarm systems have equipment that you can install yourself in just a few minutes.
The most basic systems include a few door contact sensors and that's about it. Depending on your circumstances, you may want to include wireless motion sensors for the interior or exterior of your home, fire and carbon monoxide detectors, flood sensors or even a panic pendant. The most advanced alarm systems give you options for video recording as well.
You might. If you got your equipment at no cost, chances are you'll be signing a contract of at least three years (ouch). If that doesn't appeal to you, consider an alarm system company where you purchase your equipment outright: they're less likely to require you to sign a contract to use their monitoring service.
You can rest assured that your alarm system provider wants to keep your business, and they'll make it as easy as possible if you move. Whether that includes setting up monitoring at your new address or even doing a full install, they will help you get it done. The easiest systems to move are the ones with do-it-yourself installation: move the equipment when you go, and don't forget to update the alarm company with your location.
Almost certainly. Savings typically range from 2-10%, depending on the type of alarm system you have and your insurer.
Many of today's popular alarm systems come with a 30-day risk-free trial. However, some companies have hefty fees for cancelling a contract prior to the end date, so you'll want to read all of the fine print before you commit to a provider.
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Continued from above...

What are the basics of an alarm system? Most packages come with a few window/door sensors and some kind of control panel. You can still find traditional equipment that includes a wall-installed panel, but most of today's systems have a portable tablet used to arm and disarm it. From there, the options are nearly limitless and can include indoor/outdoor cameras, video doorbells, smoke/fire and carbon monoxide detectors, and many other features to keep you feeling secure.

Beyond safety, alarm systems now give you plenty of choices for home automation. What might have seemed like space-age tech just ten years ago is commonplace: use your smartphone to turn down the thermostat before you get home from work, arm your system with a voice command even when you're already in bed for the evening, or sign into your system from your computer at work to make sure you really did remember to lock the front door (and take care of it if you didn't!).

With so many options, it can feel overwhelming to choose an alarm system. There are several things to keep in mind that can help make the decision clearer and lead you to the package that will meet your needs:

  • Features. What are the most essential components your alarm system needs to have? For most people, that will be the right number of window and door sensors to cover all easily-accessible entry points (such as the first-floor), and a control panel that works best for all occupants. Is there any nice-to-have equipment on your wishlist? That could include indoor video recording/storage, lots of home automation capabilities, and so on. Use your must-have and nice-to-have lists to determine if a provider has what you need.
  • Cost. There are several costs associated with an alarm system. This usually includes the price of the equipment (either upfront or monthly with a contract), monthly monitoring fees, and possibly installation. The company may tell you straight out what you can expect to pay, or you might have to reach out for a quote. Make sure to carefully read all of the terms and conditions before you commit, especially if your home alarm systems provider requires you to sign a contract of a year or more.
  • Service Area. Most home alarm systems companies service all 50 states, but some have limited coverage areas. Before you get too far into your research, check to see if you're eligible to be a customer and, if so, which authorized retailer might be responsible for your installation and service.
  • Reputation. What do clients say about their alarm systems? Is it worth the money? Have they been able to get prompt, professional support when equipment doesn't work properly? It's not uncommon for the larger companies to have thousands of complaints, but that's not cause for concern if they're responding appropriately each time.

TopConsumerReviews.com has evaluated and ranked the best alarm systems available today. We're confident that this information will help you get the right protection to keep you, your loved ones, and your property safe and sound!

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