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JC Whitney Review

Saturday, January 16th

2021 Auto Parts Store Reviews

JC Whitney Review 3.5 Star Rating

JC Whitney

3.5 Star Rating

JC Whitney has been in business longer than any other auto part retailer we have come across. Some customers will remember them for their legendary catalogs they used to print and distribute through homes across the U.S. They used to be a more widely recognized brand until it was sold by the original owner's family in 2002 and the company started going downhill. In 2010, it was purchased by U.S. Auto Parts, and has not lived up to the hype and reputation it did in its earlier years.

Huge inventory of auto parts

JC Whitney has a warehouse of over 1.2 million products that is enough to supply parts for over 25 million vehicles. Over 100,000 accessories are available for purchase through JC Whitney, making them not only one of the oldest, but one of the most inventory-heavy companies we have found.

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Affordable pricing

You'll likely find that the prices at JC Whitney are quite affordable. Even so, they have a price match policy in case a customer finds one of their products for a lower price with a competitor. All it takes is a correspondence with customer service about the competing product and JC Whitney will lower their price to match it. JC Whitney boasts that many of their items are already marked over 50% lower than what you'll find at any other store.

Varying return policies

Certain products listed on the JC Whitney site carry a 90-day return policy. For most products, customers have 30 days to make returns and receive a full refund. Any used products or non-returnable products, as specified on the JC Whitney website refund page, are not eligible for refunds regardless of their condition. For questions on return policies or any other topic, customers can either chat with customer service over the phone, fill out a contact form, or do a live chat online.

Customer feedback concerns

The Better Business Bureau gives JC Whitney an A+ rating for their services. This was somewhat surprising considering a slew of negative feedback on purchases over the last few years reported by customers. Most reports are of slow shipping times, part mix-ups, and poor attitudes received from customer service reps. We want to give JC Whitney a higher rating based on their wide selection of inventory, years in business, and inexpensive pricing, but the customer feedback has us concerned. They have earned an average ranking among other online auto part retailers.

Where Is the Best Place to Buy Auto Parts?

Regardless of how old or new your vehicle is, we all experience the frustrations of having to maintain and make repairs. This might mean changing the oil, replacing the brakes, or even something much more complicated like a transmission.

That said, a lot of vehicle owners choose to make their own repairs to save hundreds and even thousands of dollars over the life of owning their car. Like any mechanic, you'll need the right parts to get the job done. But gone are the days of having to go to your local auto parts store hoping they'll have the right parts in stock.

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Auto Parts Store FAQ

You can buy just about every part and product related to the functioning of your vehicle or other machinery from an auto parts store. From alternators to belts, and hoses to gaskets and shocks, you can replace pretty much anything you need in your car from the inside out. Take advantage of the knowledgeable customer service teams, "How To" guides, and other services made available by auto parts retailers to make your online shopping experience successful.
If you're experiencing trouble with your vehicle, but aren't sure what you need to fix it, you have a few options. First, you could take it into your local auto shop and have them check it out. The mechanic will be able to give you the exact part and specifications of what you need to purchase online. Your other option would be to chat with an auto parts representative through an online retailer. They are knowledgeable and helpful in guiding customers in the right direction to get their vehicles fixed.
If you chat online or call the auto parts retailer to describe the part you're planning to buy, they can help make sure it's the one you need. There are also detailed descriptions of each product listed online that should give enough information for customers to make educated purchases. If you realize that you need a different part after you've already submitted an online order, you can usually return or exchange your part for the right one!
Yes! Many online auto parts retailers have an in-store pickup option that is fast and convenient. You'll simply order online and head straight to the store to pick it up. Some auto parts stores will even bring your purchase outside to your car, so you don't have to go into the store! This ensures you get the products you need same-day and as an added perk, you save on shipping costs.
Used auto parts are often referred to as remanufactured or refurbished. This means that it was professionally remanufactured to meet industry standards and work like new. They may be less expensive than a new auto part and often come with warranties.
OEM stands for "original equipment manufacturer" . This label means that a part was manufactured by the maker of your vehicle. It was made specifically for your make and model. An aftermarket auto part is equally as effective, may cost less, but was made by a third-party for the purpose of replacing damaged parts.
If you have a brand-new vehicle or need a critical part replaced, it is usually recommended to buy a new part. For simple parts with shorter shelf lives, buying a used or refurbished part is a good alternative. It is best practice to consult your mechanic when making this decision and checking the part's price, warranty, and return policy before purchase. As long as you're shopping online from a reputable auto parts retailer, you will be able to get your needs met with confidence.
You can either take old auto parts to a metal recycling center, donate them, or sell them to a used auto parts store. Some used parts retailers will pay cash on the spot for scrap metal. This is a great way to earn a little extra cash to put toward the new auto parts you need to purchase online.
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Continued from above...

Sometimes it would even take searching a few different shops before getting your hands on everything you need to begin the project. Online auto part shops make it extremely fast and convenient to search for exactly what you're looking for, at the right price.

But, not all auto parts store are created equal and we're here to help.. With online shopping, you'll be able to view specifications for the auto parts you need and have a much better chance of locating the right part the first time. Many online auto parts stores offer free shipping and quick delivery so that you can quickly get moving on your vehicle repair. Before choosing an auto parts supplier, we suggest you keep the following criteria in mind:

  • Price. How does pricing on different auto parts compare between competitors?
  • Return Policy. If you end up buying the wrong part, will you be able to return it for a full refund?
  • Selection. Does the supplier carry all the parts you're looking for in a variety of sizes?
  • Customer Satisfaction. Have other customers had a good experience with the company or should you be aware of a long list of BBB complaints?

To help you identify the best auto parts stores, TopConsumerReviews.com has reviewed and ranked a variety of options. We hope this information helps you find the auto parts you need quickly!

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