Pep Boys Review

Friday, April 23rd

2021 Auto Parts Store Reviews

Pep Boys

Although Pep Boys has been selling auto parts for almost 100 years, they have more recently been known for their push to expand service and tire centers throughout the United States. If you need to make an appointment for your car to be serviced at a location near you, this can be done directly from their website. They also run an extensive online retail shop for auto parts that is easy to browse with their search function and product categories.

Local pickup available

There are over 920 Pep Boys brick-and-mortar locations where customers can buy online and pick up in store. There are many reports of customers having a poor experience with customer experience via phone or in-person at Pep Boys, so hopefully you won't have to deal much with employees if you do an in-store pickup. Despite this negative feedback, the Better Business Bureau gives Pep Boys an A+ rating. Their online shopping experience is overall satisfactory to most shoppers.

Fewer discounts

There are fewer discounted items sold through Pep Boys than some of their competitors. You'll likely find quality auto parts here, but you might pay a bit more for them. We recommend browsing their savings page to view the current coupons in case one of them matches with the product you are looking for. There is no price match policy like some of our higher-rated auto part retailers, so you pay the listed price for what you find on Pep Boys' online store.

Shipping and returns

Shipping prices are determined based on the dollar amount spent, weight, and length of auto parts. The only way to qualify for free shipping through Pep Boys is if customers spend over $75, have their product weigh less than 75 lbs., and measure smaller than 130". Online orders usually process in 1-2 business days, and shipping typically takes 5-7 days on top of that.

Pep Boys has a fairly standard return policy that gives customers full refunds if they return their new, unused items within 30 days with the receipt. Returns without a receipt are only eligible for exchanges. Some items are non-returnable, and these products are listed on the website including items like performance accessories, electrical items, sound systems, tire chains, and clearance merchandise.

Overall good experience

Overall, Pep Boys is a good place to shop for auto parts. They don't offer anything that makes them stand out as one of the best retailers we have found, but we wouldn't deter anyone from buying parts here. They have been around so long that we feel confident in them providing a wide variety of auto parts, accessories, and maintenance products that are likely to satisfy most customers' needs.