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Crate & Barrel Review

Sunday, February 16th

2025 Baby Crib Store Reviews

Crate & Barrel Review 3 Star Rating

Crate & Barrel

3 Star Rating
  • Starting at $399
  • 26 traditional crib styles
  • Upscale retailer
  • GREENGUARD gold certified cribs
  • Save 10% on full-price items with email signup
  • Honest customer reviews
  • "A+” Better Business Bureau rating

Crate & Barrel was founded in 1962 by Gordon and Carol Segal after a trip to Europe sparked their desire to bring simple, beautiful, practical housewares to the United States. Now they welcome over 100 million visitors online as they continue to expand and grow their stylish, upmarket product selection. Crate & Barrel's "Crate & Kids” sector offers baby gear, lighting, decor, toys, storage solutions, and furniture to create a beautiful, modern bedroom for your child.

Few crib choices

There are 48 results for cribs available from Crate & Kids, but some of them fit into a travel baby bassinet or play yard category as well. As far as traditional cribs go, there really are just 26 choices. All of the cribs here are sleek and modern, coming in neutral colors with small unique details that set them apart from some of the other cribs we've seen online. One of our favorite cribs here has tall rounded sides and each crib bar looks like a stack of circular beads. The colors are unique as well. There is a sage green crib that's subtle and gorgeous as well as the white oak or multi-colored options.

Not a cheap retailer

Crate & Barrel is an upscale retailer, so you should expect to pay more here than you might at another baby store. The cheapest crib here is a 4-in-1 convertible crib made by Babyletto for $399. The next price point is a crib that comes in olive and white on clearance for $449.97. The majority of cribs here are over $500, with the most expensive one being $1,399. Since the cribs here are more expensive, it would be worth it to sign up for Crate & Barrel's email list and receive 10% off a full-priced item.

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Shipping fees are 10% of total purchase price

Besides paying a bit more for a crib here, you'll also come out with some potentially expensive shipping fees. For purchases above $250, the cost of standard 3-5 day shipping will be 10% of the merchandise total.

Free of chemicals and emissions

One selling point of the cribs sold through Crate & Kids is that they are GREENGUARD gold certified. This means that their products have been tested for 10,000 chemicals and emissions, contributing to cleaner air in your home. Most of the cribs are also made of solid oak and are very high quality.

Helpful, positive customer reviews

We found that there are quite a few reviews on each crib at Crate & Kids, so we saw plenty of photos of the crib in different designs of rooms which gave us a good idea of its size and the variety of ways it could be styled. Customers left feedback about their purchase and gave the crib a rating out of 5 stars. At the bottom of the customer reviews, Crate & Barrel posts highlights where you can quickly glance over the pros and cons summed up from all the reviews people have left.

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30-day returns via mail

Items that are sent back to Crate & Kids in new, unused condition will qualify for a refund as long as it's within the 30-day window. Shipping and handling fees will not be refunded, so if you're paying to send back something as large as a crib, you could expect to pay up to a couple hundred dollars in shipping, unfortunately. Crate & Barrel does not accept furniture returns in their stores.

Abysmally bad customer service

On top of very high ratings on their baby cribs, Crate & Barrel has an "A+” rating from the Better Business Bureau. Where they suffer the worst criticism is with their customer service. When people have delayed deliveries, they can't get straight information from Crate & Barrel's team members. If issues arise with item quality or any other reason one might need to get help from the company, customers find themselves in a bad spot and cannot get the help they need. We are extremely disappointed by this.

Gorgeous selection, high prices

Crate & Barrel has a gorgeous selection of unique cribs. If you're going for the fanciest, most unique and classy crib to take your baby nursery to the next level, definitely look at what Crate & Kids has in stock. The reason they haven't earned one of our top ratings is because their overall selection is quite small and their prices are definitely higher than what you'll find elsewhere. Not every budget will fit within the cost of cribs, shipping, or returns here, so it might not be a realistic option for everyone. We also would like to see better reports of their customer service, so that's taken Crate & Barrel's rating from us down a few notches.

Where is the Best Place to Purchase a Baby Crib?

Nothing heightens the anticipation of a new baby and makes it feel more real than creating a nursery in your home. From the pictures on the walls to the rug on the floor and baby clothes hanging in the closet, every detail creates a safe, cozy place for you to nurture your new baby. The biggest item you'll need to purchase for your baby's room is a crib. This is the focal point of the room and also the item that will get the most use over time.

If you're new to the parenting world, you're probably thinking that there aren't very many variations of cribs. Wrong! You'll soon begin to realize that there are so many options of crib colors, styles, and even features to choose from to fit your style and budget. Some cribs are very simple, with clean edges, a single color, and little to no features. Others are more ornate, come in a variety of colors, and can transition from a crib to a toddler bed with your growing child.

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Baby Crib Store FAQ

Not all cribs are the exact same size. However, a standard crib is around 28 inches by 52 inches. This is the go-to size for parents because it can comfortably fit an infant until they are at least 2 years old. They are the same size as a toddler bed, but the frame and mattress type are different. Both are a good size to easily fit in a bedroom.
The main factors that determine the cost of a crib are the material it is made of and the style. Name-brand stores often have high markups and will charge more, even if the crib isn't necessarily worth it. There is no reason to spend over $1,000 on a baby crib, unless you have a bigger budget. Even though expensive baby cribs are available online, you can spend $500 or less for a practical, safe, long-lasting baby crib.
Most baby cribs have a wood frame. It might be a light wood color, have a dark stain, or be painted white. The most common types of wood for cribs are maple, cherry, oak, mahogany, birch, beech, and ash. The actual mattress the baby sleeps on is made of a firm, high density polyurethane foam.
Most retailers have anywhere between a 30- and 90-day return policy. This means that if for any reason you choose to send your baby crib back, you can do so for a full refund. One exception to this would be if the company charges restocking fees for large items. Be sure to read all the return details on a baby crib before purchasing it online. If a crib comes damaged or missing pieces, you would not be charged the restocking fee to send it back and get a new one.
Luckily, almost all baby cribs come with a mattress. You would need to buy a fitted sheet for the mattress, but that's about it. Bumper pads used to be standard in baby cribs, but no longer adhere to the AAP (American Academy of Pediatrics) safety guidelines for sleep. It is also recommended that children under the age of 18 months do not sleep with loose blankets, pillows, or sheets.
Since new baby cribs meet safety guidelines and conform to standard sizing, the biggest factor in choosing a crib is the way it looks. Depending on the existing furniture in the baby nursery, you'll want to pick a crib that matches well. Some cribs are lower to the ground, while others stand up higher making it easier for parents to lift a baby in and out. Some cribs have 4-in-1 functionality and convert from a crib to a toddler bed to a daybed to a sofa. This could be a way to save money as the child grows.
A bassinet is used on a much more short-term basis than a crib. They are smaller and infants grow out of them by the time they reach about 4 months old. Bassinets are usually oval-shaped, have mesh sides, and are designed for mobility. A crib is a safe option for keeping older babies in their bed at night. They are larger and sturdier than a bassinet, so they are designed to be stationary in a baby nursery. Cribs work for children from early infancy until they are about 2 years of age or so.
Not often. But they do change overtime and you want to make sure you have a new crib that meets safety guidelines. For example, cribs made 15 or more years ago often had a drop-down feature that allowed one side of the crib to lower. This made it easier for parents to get their baby in and out of the crib. However, such features have since been banned since it is a safety hazard to have one side of a crib snap down with the potential of smashing a baby's hand, leg, or head with its weight. This is why using an old crib that was handed down may not be the best idea.
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Continued from above...

There really are three types of cribs you might consider when you're browsing online. Many parents have their baby sleep in a small bassinet by their bed for the first few months of the baby's life to simplify feeding, sleep routines, and for peace of mind. Once you and your baby are ready, you might opt for a larger, stationary crib for the baby's bedroom. The third type of crib that will come in handy often is a simple pack-n-play. This is a much smaller, often inexpensive crib option that makes it easy to pack up and travel with ease.

We recommend that when you're searching for cribs, it might be a good idea to get one of each - a stationary crib, and a travel crib. This way you can have a bassinet for the first few months of adjustment and transitioning, then a beautiful crib to fit your room decor and your growing baby while having a pack-n-play to throw in the trunk of your car and take with you when you're on-the-go.

Some companies will offer major sales on their baby gear every so often, so this would be a great way to save some money on a crib. Shopping online will allow you to easily compare prices between retailers, see all the details and features of the crib, and not have to go store-to-store to see what type of selection everyone has. There are quite a few stores to choose from that have a great selection of cribs, so keep the following things in mind when choosing who to go with:

  • Selection. Does the company give you plenty of crib styles, a range of pricing, and provide extensive details and photos so you can easily decide which choice will work best in your nursery? Does their website make it easy to browse through all the options and filter through categories that best fit your needs?
  • Return policy. There's always a chance you'll change your mind about the crib you choose after it arrives. Or maybe you find that the crib doesn't fit as well in the baby's room as you hoped. Are you able to return it within a reasonable timeframe? Is it returnable once it has been assembled? Pay attention to the fine print on the return policy so you aren't stuck with something you don't want anymore.
  • Customer satisfaction. What do other customers have to say about the crib store? Is the company rated by the Better Business Bureau? Our favorite types of stores are ones that let customers leave honest reviews on the products they sell. This is one of the most helpful things for a customer and we've found that we're usually always happy with a purchase when we refer to these reviews to make our buying decision.

Top Consumer Reviews has researched everything you need to know about the best crib companies you can buy from online. We hope this information helps you find a beautiful, high-quality, cozy baby crib for the new addition to your family. Have fun exploring all the baby crib options available to you. It's a special purchase that brings the reality of a new baby to life.

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