Baby Cubby Review

Friday, January 15th

2021 Baby Store Reviews

Baby Cubby

Utah-based Baby Cubby wants to bring shoppers "the best of everything baby". Their selection includes a decent selection of baby care items, feeding supplies, clothes, and nursery/decor products.

One of the best ways to shop this baby store is by clicking on "Cubby Picks". Baby Cubby prides itself on hand-selecting only the best, most useful/innovative/safe baby items, and their favorite picks can be found here.

But, for those who are looking for a particular product or just a good selection of baby products, how does Baby Cubby rank? In order to compare "apples to apples", we looked at the popular DaVinci furniture brand, to see how each baby store measured up. Baby Cubby carries nothing in that furniture line, and in certain categories their selection is quite limited. For example, they only carry five cribs in their inventory, compared with dozens - or even hundreds - sold on other baby stores' websites.

Other categories of baby products - Diapering (in the Baby Care tab at the top of the page) and Clothing, for example - were equally limited to a handful of brands and/or styles. We found many pages of headbands and bow ties, and one brand of cloth diapers, but very little of what we think many customers of baby stores would be expecting: familiar brands of disposable diapers and onesies, and so on.

On the items carried by Baby Cubby that can be found at other baby stores, their prices are surprisingly competitive: when looking at strollers, for instance, we saw that Baby Cubby's prices always met or beat the prices offered by their competition.

There are also ways to save extra money when shopping at Baby Cubby: at the time of our review, new customers who signed up for the Baby Cubby email newsletter could get a 10% discount on their first purchase. Also, all orders ship for free at Baby Cubby, even on smaller items. Finally, Baby Cubby has a price match guarantee - if you find a baby item at a lower price at another retailer, they will either match the price and place the order over the phone with you, or they will refund you the price difference after the fact if you've already placed your order.

Baby Cubby's return policy is neither amazing nor awful: unopened, unused items can be returned within 30 days of purchase. You'll need to get a Return Merchandise Authorization (RMA) number from the customer service department beforehand, in order to request your refund.

We weren't overly impressed with the Baby Cubby website. The phone number listed on their return policy page matched the number for a fishing net supply company and a pet store in Utah, leaving us confused - and that wasn't improved by seeing references made to Seven Seas Aquarium on that same page. We also found typos, missing words and other details that left us feeling like the Baby Cubby website was lacking attention to detail.

On the other hand, we found numerous compliments from Baby Cubby customers - both of their online baby store and their in-person retail location - praising their friendly, personalized attention, excellent product selection, and overall shopping experience. Given that these reviews were written starting in 2016, we get the impression that Baby Cubby is fairly new to the baby stores marketplace - and we hope to see improvements as they gain experience and popularity.

Overall, Baby Cubby is a middle-of-the-road baby store: not the widest selection, but competitive pricing on the items they do carry. We hope to see good things from them in the future, including a more extensive product inventory.