Buy Buy Baby Review

Friday, January 15th

2021 Baby Store Reviews

Buy Buy Baby

Buy Buy Baby is part of the Bed Bath & Beyond family of brands (hence the abbreviation "BBB" for both stores), with more than 100 retail locations throughout the US. As an online Baby Store, their selection is ample, from cribs to car seats and more.

Buy Buy Baby is strongly competitive with respect to price, but comes up somewhat short in terms of availability. For example, we looked for the DaVinci Kalani 4-in-1 crib and combo dresser in a cherry finish at every retailer in our review. Buy Buy Baby had the lowest price on the crib ($219.99, free shipping) in other colors, but cherry was unavailable. Also, the matching dresser wasn't listed in any finish. Fortunately, they do offer a robust Price Match Guarantee, and many customer reviews indicate that BBB makes the process very simple either using the instructions provided on the website or by making the request in-store.

We think most customers will be pleasantly surprised by BBB's return policy: one year from the date of purchase, in unused condition. Even if you don't have a receipt, they will make every effort to locate the record of the purchase using the credit/debit card number, order number, or any other available identifying information.

Shipping costs are equally customer-friendly: free standard shipping on orders over $49, including Alaska and Hawaii (some retailers don't ship there at all, let alone for free). Oversized or extremely heavy items will have a surcharge, and those items are clearly marked on the site.

We also love BBB's shopping tools that include Guides & Advice, videos, and a glossary of terms that might help new parents-to-be or clueless gift-givers to understand exactly what a particular baby product is used for. Included in those shopping tools are adoption checklists, to help parents-to-be who may not have had nine months to prepare; we love that BBB even thought to mention supplies like laundry detergent and culturally-appropriate clothing that would be useful for those traveling internationally for their adoption.

The only aspect of Buy Buy Baby's customer experience that left us scratching our heads was in regards to baby registry gift returns. While the site seems to indicate that the process is simple - return the item to a retail location or via mail - we found more than one customer review that stated that when they returned an item from their own registry, the purchase price was refunded to the gift-giver's credit card rather than as an in-store merchandise credit to the recipient. This may have been an error on the part of the store associates, but we do recommend that registry users find out for sure before creating their wish lists with Buy Buy Baby.

Overall, Buy Buy Baby is a good choice for customers who want baby items at the best possible prices, especially if their needs are flexible (for example, they're happy with the Kalani in a finish other than cherry). Buy Buy Baby earns high marks.