Our reviewers evaluate products and services based on unbiased research. Top Consumer Reviews may earn money when you click on a link. Learn more about our process.

Barstool Direct Review

Thursday, March 30th

2023 Barstool Store Reviews

Barstool Direct Review 1 Star Rating

Barstool Direct

1 Star Rating
  • Free shipping on everything
  • 30-day returns with no restocking fees
  • "Price Beat" Guarantee

The best way to describe the experience when shopping at Barstool Direct is this: "Just when you think it can't get any worse... it does." We've evaluated this retailer several times over the years, hoping to see some improvements - because, really, with a name like "Barstool Direct" , you would think it would offer a superlative selection at the very least, and maybe even excellent service with a strong focus on this particular type of furniture. Unfortunately, that's not even remotely the case.

Your order will likely come from overseas

When you first land on the site, it already starts out a little sketchy: you see at the very top that you'll get free shipping on everything... buuuuut, you should also expect a "potential port container delay" . That's your first clue that anything you order is not coming from a warehouse in the US or Canada. Barstool Direct is a subsidiary of Peazz, whose stores also include Home Goods Center, TSC (Home, Toys, Pets), the intriguingly-named Puppet Hut, and more - and from what we can tell, all of those companies ship their products from China.

Lots of "sold out" items

Your next clue will be when you scroll down to see some of the featured barstool selections and see that almost half of them are already designated as "sold out" . That tracks with what we've found each time we've tried to shop using the Barstool Direct site. You might have better luck if you use the dropdowns at the top of the site to shop by counter or bar heights or by material/design (wooden, metal, backless).

Some high-end barstools on offer

Just for fun, we clicked on the "Over $400" category to see what Barstool Direct carries. Most items were - you guessed it - sold out, or they consisted of an entire table-and-chairs set. But, in the Counter Stools section, we did spot the Zuo Modern Latte Bar Chair in bright orange and chrome: a set of two was priced at $878.75, a 17% discount from the advertised retail price of $1,054.50. And, in the Bar Stools section, there were several Stone County Ironworks designs for over $1000 each, all with more than 10 chairs available in the inventory.

Best Barstool Stores

Information is hit-or-miss

So, let's say you find something on Barstool Direct that is exactly what you have in mind, and you're lucky enough that it's in stock. What can you expect next? There's a decent amount of information on most product pages: multiple views of the barstools, dimensions and weight, and so on. You might get a laugh out of the site's "Frequently Bought Together" recommendations: somehow, we don't think people are exactly stocking up on barstools and buying stainless steel counter chairs along with wood swivel stools and walnut-toned bar chairs, but okay. And, in theory, customers can leave reviews or put something in the Q&A, but we didn't see any barstools that had either of those.

Orders may never arrive

Now the "fun" part: each piece of furniture has an estimated arrival date, and on many of the barstools we checked out, we were told we could get them within two weeks. Fantastic! However, in reality, Barstool Direct has a beyond-bad reputation when it comes to delivering customer orders. It's so bad, in fact, that the Better Business Bureau gives Peazz (the parent company) an "F" rating, issuing alerts for both the retailer's licensing (or lack thereof) and "patterns of complaint" among the 80+ filed there in the last three years. Here's what the BBB says: "Customers have made a purchase and never received the items ordered... and are also experiencing communication issues with the company." Those issues include Peazz' failure to respond to refund requests for those undelivered items - and they haven't responded to the BBB's requests for follow-ups on complaints either.

Avoid this store

Barstool Direct talks a good game, with a "Price Beat Guarantee" and supposedly a 30-day return policy with no restocking fees, on top of free shipping on all orders. Sadly, "talk" is all that is when the retailer goes completely silent as orders go undelivered and customers can't get their money back without filing a credit card dispute. No thank you! We can't think of a single reason why you'd want to spend your time or risk your money here.

What's the Best Place to Buy Barstools Online?

Maybe you've just moved into a new home and you'd like to add some seating at the kitchen counter. Or, you could just be making your current home-sweet-home look a little more on-trend with a fun bar in the basement and you need the perfect place to sit while you watch the big game and have some drinks. Either way, with a variety of styles, materials, and heights available, there is a perfect barstool out there for everyone.

The first consideration is usually height. The most common barstool types are counter height and bar height stools. Counter height stools are typically 24 to 27 inches in height and are designed for use at kitchen counters or islands. Bar height stools, on the other hand, are taller and range from 28 to 32 inches in height. These stools are designed for use at a bar or a pub table.

The Best Barstool Stores Compare Barstool Stores Compare Barstool Store Reviews What are the best Barstool Stores Best Barstool Store Reviews

Barstool Store FAQ

A barstool is a type of chair used to seat people at a counter or bar! You'll find them most often in kitchens, used as an extra form of seating in addition to a dining table and chairs, but sometimes people have barstools in study areas, bedrooms, or as accent pieces.
A bar height stool has a seat height between 28" and 32" , to fit under a tabletop or breakfast bar with a height of 40" to 42" . Counter height stools are usually shorter, with a seat height of 24" to 27" , to fit under table surfaces of 35" to 39" . Most retailers of barstools have helpful measuring guides, so that you can pick the right height of seating for the area where you plan on using the chairs.
Besides counter and bar height stools, you will find plenty of options. Armless? Adjustable height? Swivel base? Upholstered? Leather? Wood? You'll see all of that and more as you shop.
They are as expensive or as budget-friendly as you desire. You'll find extremely basic barstools made of metal or plastic for under $10, or chairs that rival anything in your favorite luxury design magazine for over $10,000 each!
How does "free" sound? Many retailers won't charge you for delivery of your barstools, which is a great perk. No need to try and fit them in your car!
Sometimes. Fortunately, most barstools require very minimal assembly, if any.
Because you want the widest selection, best prices, and the convenience of ordering online and having your furniture delivered right to your doorstep! There's no brick-and-mortar retailer near you that can compete with the options you'll find online.
That depends on the retailer. Some allow free returns, while others may charge restocking fees and/or return shipping costs. Check the store's policies before you make your purchase, especially if you're ordering high-end barstools.
Compare the Best Reviews

Continued from above...

It's important to measure the height of your bar or counter before purchasing barstools to make sure you get ones that will fit and be comfortable too. And, keep in mind that many retailers will refer to "barstools" as an all-encompassing term for both counter- and bar-height seating (that's also the approach that we've taken in our review).

What would you like your seating to be made of? Barstools can be made from a variety of materials, including wood, metal, plastic, and upholstered fabrics. Each material has its advantages and disadvantages. For example, wooden barstools offer a classic and timeless look, while metal barstools are durable and easy to clean. Plastic barstools are lightweight and easy to move, while upholstered barstools offer comfort and style.

Speaking of style, yours is unique and your barstools should match it. Barstools can range from traditional to contemporary, and everything in between. Some barstools feature a backrest, while others are backless. Ditto that for armrests. Consider if you'd prefer barstools with adjustable height and swivel capabilities, as these features can make the seats more versatile and comfortable. Overall, the style and design of the barstool should complement the existing decor of the space where you plan to use them.

So, where should you start shopping? There are lots of online retailers where you can get barstools, and here are some criteria you can use to decide which stores to browse first:

  • Selection. The more barstools a store carries, the easier it will be to find something that fits what you've got in mind.
  • Budget. What are you planning to spend? You could be looking for something economical to stick in a playroom, or higher-end furniture that will be on par with your current decor.
  • Customer reviews and photos. One of the benefits of shopping for barstools online is the ability to read reviews and see customer photos. This can give you a better idea of how the barstools look and function in real life.
  • Assembly. Some barstools may require assembly, while others may come fully put together. It is important to read the product descriptions carefully to understand what is included in the purchase and if any additional tools or hardware are needed.
  • Reputation. Are shoppers happy with their overall purchase experience? If there was a problem, did the retailer's customer service team handle it in a friendly-yet-professional manner? Has the store been rated favorably by the Better Business Bureau?

To help you get that new look for the seating in your kitchen, rec room, or other space, Top Consumer Reviews has ranked and evaluated the best online stores for buying barstools. Happy shopping!

The Best Reviews of Barstool Stores