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Thursday, October 6th
Bike Berry sells an exciting array of motorized bicycles. That is their primary focus judging by the ratio of motorized bikes to traditional bikes displayed on their website.
Out of stock
Unfortunately, this company has, for some reason, decided to publish a website on which the overwhelming majority of their products seems to be out of stock! With each page we browsed, there were more "out of stock" notifications on each product than items that had a button to add to cart.
This could potentially be due to supply issues at the time of our visit. A notice at the top of the site stated that they are fully operational, but then confusingly proceeded to state in which aspects they were not fully operational. Even so, other online bicycle companies didn't seem to have the same problem with inventory.
Lack of inventory could also just be due to the company choosing to only order and stock items as demand for them becomes apparent. Our only clue here is a "Notify" link where visitors can add their name to a mailing list to be notified when products are in stock. Presumably, once enough users sign up, the company will order stock from its suppliers and make them available for ordering on the site.
Disappointing customer experience
If this is the case, and barring any temporary supply problems, this business model could be working well for Bike Berry in some way. But it does convey to casual visitors that they perhaps aren't serious as other vendors about providing a good customer experience for all shoppers.
30 day returns
How about returns? Bike Berry gives you 30 days to return any products in new condition: "not installed, fueled, started or ridden". You'll need an RMA from their customer service department before making your return. All returns are subject to a restocking fee of 15%.
Positive customer reviews
Surprisingly, this retailer has a decent reputation with its customers. Over more than 3,500 customer reviews, 90% gave Bike Berry a rating of either four or five stars. Evidently, people are finding items in stock and they're being delivered on time, although you might not guess that from the website.
Better luck elsewhere
In general, Bike Berry might be a good place to shop if you're specifically looking for parts related to motorized bikes and you're willing to browse until you find something in stock. But, for most customers, this retailer isn't going to provide the selection (or availability) of bicycle parts to make for a satisfying shopping experience.
With transportation challenges, a renewed cultural emphasis on fitness, and new opportunities for working closer to home, people are interested in buying bicycles now more than ever.
But it can be overwhelming for people new to purchasing a bicycle to understand all of the options available as well as the jargon and huge variety of different bicycle parts. They need a guide that helps them to make buying and riding a bicycle an enjoyable experience.
If you're not lucky enough to have a knowledgeable bicycle parts store near you, you may feel a little lost when your kickstand breaks, your chain just won't go back on anymore, or you simply need to replace a popped tube. Where can you turn? That's easy: shop online!
Online bicycle parts stores can take the guesswork out of getting what you need, with helpful customer reps who can answer questions and recommend the exact components to fit whatever you're riding. Of course, the best stores also have a generous return policy, in the event that you don't get it quite right and need to return or exchange your purchase.
But, not all businesses are created equal. How can you decide where to buy what you need? When looking for bicycle parts store, some important things to consider include:
TopConsumerReviews.com has reviewed and ranked the best bicycle parts stores to help you find the perfect bike, build a new bike from scratch, or fix your current bike. We hope this information helps you find the right bicycle parts store for your needs!
Select any 2 Bicycle Part Stores to compare them head to head
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