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Sunday, September 24th
Bike Somewhere is not like other bike shops. They sell automotive, running, and snow sports products in addition to bicycle products. Because of this, they don't appear to be specialists in any one specific area.
Good search system
The search system is useful in displaying additional information about products as you type so that you can adapt your query as you type and find what you're looking for more quickly. It's not designed as well as other sites we've reviewed, but this is better than just submitting a query and browsing the results.
The site's Cycling section shows 13,000+ results in that category, but after a cursory look at the subcategory totals, the brand, flavor, and size subcategories don't seem to reflect quite that many items in stock. Additionally, the site's use of "flavor" to include both snack foods and oils and lubricants (gross) seems a bit odd, almost like they didn't configure their inventory categories correctly.
Lack of information
A less-knowledgeable customer visiting this site may need additional information that the site doesn't offer. For example, for a chrome dog bone lock, we didn't see an adequate description of what the dog bone lock is for or how to use it. More videos, images, and descriptions for each product would be helpful.
No free shipping
Customers will probably be disappointed in other areas. For example, Bike Somewhere doesn't offer any form of free shipping. The company also does not offer price matching for the reason of keeping their relationship with direct manufacturers, maintaining manufacturer warranty authorizations by not undercutting the suggested retail price.
Good return policy
They do have a 30-day return policy for any unused and undamaged items. If you go beyond the initial 30 days, you have up to 30 more days to return an item, but you will be charged a restocking fee. There are no returns after 60 days. Refunds are issued within 72 hours.
Poor customer experience
Bike Somewhere's online reviews reflect our concerns with the non-specialization of the website as well as some major customer service problems. People complained of calling, not getting an answer, leaving voicemails and not getting a response in a reasonable timeframe. Other forums had threads warning potential customers to "beware" and to "avoid" transactions with Bike Somewhere.
Left us disappointed
If you're looking for a shop that has a cycling specialization, it might be best to look elsewhere. Bike Somewhere is likely to leave you disappointed at most stages of the shopping process when looking for bicycle parts.
With transportation challenges, a renewed cultural emphasis on fitness, and new opportunities for working closer to home, people are interested in buying bicycles now more than ever.
But it can be overwhelming for people new to purchasing a bicycle to understand all of the options available as well as the jargon and huge variety of different bicycle parts. They need a guide that helps them to make buying and riding a bicycle an enjoyable experience.
If you're not lucky enough to have a knowledgeable bicycle parts store near you, you may feel a little lost when your kickstand breaks, your chain just won't go back on anymore, or you simply need to replace a popped tube. Where can you turn? That's easy: shop online!
Online bicycle parts stores can take the guesswork out of getting what you need, with helpful customer reps who can answer questions and recommend the exact components to fit whatever you're riding. Of course, the best stores also have a generous return policy, in the event that you don't get it quite right and need to return or exchange your purchase.
But, not all businesses are created equal. How can you decide where to buy what you need? When looking for bicycle parts store, some important things to consider include:
TopConsumerReviews.com has reviewed and ranked the best bicycle parts stores to help you find the perfect bike, build a new bike from scratch, or fix your current bike. We hope this information helps you find the right bicycle parts store for your needs!
Select any 2 Bicycle Part Stores to compare them head to head
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