Monday, May 19th
2025 Bicycle Part Store Reviews
Modern Bike
- New-and-improved website
- Good selection of parts across many brands
- 30-day return policy
Operating from Des Moines, Iowa, Modern Bike presents an extensive array of bike parts and cycling accessories. However, details about the company's background, history, and reputation are scant, as this information is not provided in their "About" section. Compared with bicycle parts stores that are more than happy to tell you all about their lengthy history in the business, Modern Bike winds up looking a little less appealing.
Good news and bad news on the website user experience and layout
Upon visiting the Modern Bike website, the initial impression falls short of expectations (especially considering that "modern” is literally part of the name). On the positive side, contrary to the prior time we reviewed the site when it appeared dated and somewhat incomplete, it now has lots more information. On the downside, where it once displayed a bunch of categories simultaneously, causing confusion if you were unfamiliar with the specifics of what you were searching for, now it seems too cluttered. Some content, like clearance specials, appeared in white text in a light green background making it very hard to read. And sales content was mixed together with customer reviews and hiring advertisements. It's a bit overwhelming, especially when you're shopping for something simple like a bike chain or new tubes for your tires.
Improved search functionality but image limitations remain
The search feature on Modern Bike's site now has the convenient predictive typing functionality that assists you in identifying available matches for your input. That's an upgrade from the past. Unfortunately, the product images still fail to offer multiple angles. Accessing a larger view of each item continues to require an excessive number of clicks. That's just one more way that the Modern Bike site feels a little less than polished.
Selection is decent overall
On a more positive note, the overall selection of bike parts at Modern Bike is good. You'll find plenty of brands to choose from, ranging from Shimano to Surly, in pretty much any category you can imagine needing for your ride. And, as you browse, it's easy to see related products that might be what you're looking for, maybe in a different size or by an alternate manufacturer. Most items also show that they ship for free, which can make it a little more affordable to shop here than with rival bike parts stores.
Uninspiring return and exchange policies
Distinctive features found on other reviewed sites, such as a price-matching guarantee, are absent from Modern Bike's offerings. Their return and exchange policies align with industry standards but pale in comparison to those advertised by their competitors. A 30-day window is provided for returning or exchanging unused and undamaged bicycle parts, provided they are in their original, undamaged packaging. In essence, the relatively limited timeframe means that if you encounter any issues with the functionality of their bicycle parts within this period, you'll need to navigate within the confines of the policy, unless the issues stem from manufacturing defects.
Few but positive customer reviews
Unfortunately, Modern Bike's once-substantial cache of nearly 1,500 customer reviews on Google has been reduced somehow to only 550. But, they're almost all five-star reviews. They're not accredited with the Better Business Bureau but their "B-” rating and only 1 complaint closed in 3 years is in their favor still. This suggests that while the company might keep certain aspects under wraps (like their company history), they are evidently delivering on their service commitments.
Try other bicycle parts stores first
If you can overlook the website's suboptimal user experience and lack of price matching, the amount of positive customer reviews might yet provide a compelling reason to consider making a purchase from them, especially if the bicycle parts you want are available within their inventory. Still, we recommend checking out the other bike parts dealers before considering Modern Bike.
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Where Can You Get the Best Bike Parts?
With everyone talking about fitness, commuting, and staying closer to home, bike buying is hotter than ever. But for those new to the bike-shopping game, it can be overwhelming to navigate all the jargon and numerous parts. That's why online stores have become a popular choice for enthusiasts and cyclists looking to purchase bicycle parts.
One of the primary advantages of buying bicycle parts from online stores is the vast array of options available at your fingertips. Online retailers often carry a broader selection of products compared to traditional brick-and-mortar bike shops. This extensive variety lets you explore and compare various brands, models, and features, which means you can find precisely what suits your needs and preferences. These online stores often feature detailed product descriptions, user reviews, and compatibility information, which helps you make more informed decisions.
Bicycle Part Store FAQ
Continued from above...
Price competitiveness is another compelling reason people choose online stores for purchasing bicycle parts. E-commerce platforms frequently offer competitive prices due to lower overhead costs. This means that customers can often find bicycle parts at more affordable rates online than at physical stores. Online shoppers can also compare prices across different websites, ensuring they get the best deal available. Some online stores may also offer promotions, discounts, or loyalty programs that further enhance cost savings.
And who can deny the convenience of shopping online? With just a few clicks, customers can access an extensive catalog of bicycle parts, filter products based on their requirements, and place orders from the comfort of their own homes. This is particularly beneficial for people with busy schedules or those residing in areas with limited access to bike shops. Online stores are open 24/7, allowing shoppers to browse and make purchases at their own convenience.
Still, not all bike stores are created equal. So, how do you decide where to shop? When looking for a bike parts store, consider these important factors:
- Variety: Do they offer a wide range of parts to suit different needs? A reputable online bicycle parts vendor will have a comprehensive selection of components, ranging from essential parts like brakes, pedals, and chains, to specialized components like suspension forks, derailleurs, and wheels. This variety is crucial because different riders have distinct requirements based on their cycling styles and preferences. Whether you're a casual commuter, a mountain biking enthusiast, or a road cyclist, having access to the right parts can significantly enhance your cycling experience.
- Policies: What are their shipping, return, exchange, and price matching policies? Before making a purchase, carefully review the store's policies. Reliable vendors will provide transparent information about shipping fees, delivery times, and options for expedited shipping. Additionally, they should have a clear and fair return and exchange policy in case you receive a defective or incompatible part. Look for vendors that offer hassle-free returns and cover return shipping costs, letting you shop with confidence and peace of mind. Some stores even offer price-matching guarantees, which can save you money if you find the same part at a lower price elsewhere.
- Quality: Judging the quality of bike parts can be challenging, especially for those new to cycling. To make an informed decision, pay attention to the materials used in the parts, such as lightweight yet durable aluminum frames, corrosion-resistant stainless steel components, and reliable carbon fiber accessories. Reading product reviews and checking for certifications from reputable industry organizations can also provide insights into the quality and performance of the parts. Reputable online stores often include detailed product descriptions, specifications, and customer reviews that can help you gauge the quality and suitability of the parts for your needs.
- Customer service: Check out reviews to gauge the overall customer experience. Positive reviews from other cyclists can give you confidence in the store's reliability and customer service. Look for feedback about the responsiveness of customer support, the accuracy of order fulfillment, and the ease of returns and exchanges. A store that values its customers will prioritize clear communication and timely assistance, ensuring that your buying experience is smooth from start to finish.
- Warranties: Another important consideration when shopping for bike parts is the warranty offered by the vendor. Reputable sellers often provide warranties on their products to guarantee their quality and durability. These warranties can vary in duration and coverage, so be sure to read the terms and conditions carefully. A solid warranty reflects the vendor's confidence in the performance and longevity of their parts, providing you with additional assurance and protection against manufacturing defects or premature wear and tear.
Top Consumer Reviews has carefully ranked the best bike parts stores to help you find the perfect parts to upgrade your new bicycle or fix your current one. We hope this information assists you in choosing the right place to get your bike stuff. Happy riding!
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