Bookkeeper360 Review

Tuesday, June 17th

2025 Bookkeeping Service Reviews

Bookkeeper360

• Starting at $599/month for basic bookkeeping, with tiered pricing based on monthly expenses ($20k to $100k+)
• Dedicated accountant or accounting team assigned to your business
• Choice of monthly or weekly accounting services
• Supports both cash basis and accrual basis accounting
• Comprehensive platform integration with QuickBooks, Xero, and Gusto
• Custom Bookkeeper360 software included with all plans
• Full-service CFO advisory available for strategic planning
• Professional tax preparation services for both business and personal returns
• Low-pressure, professional sales approach
• Back-office support options including AR/AP and inventory management

You've got a business to run, and managing your finances shouldn't get in the way. To that end, Bookkeeper360 offers accounting, tax, and CFO services through their platform that integrates with QuickBooks, Xero, and Gusto. Let's examine how well this bookkeeping service delivers on those promises.

Bookkeeper360's pricing structure adapts to your business size

Bookkeeper360's pricing works on a sliding scale based on your monthly expenses, with checkpoints at $20,000, $35,000, $50,000, $65,000, $100,000, and beyond. When starting from $50,000 in monthly expenses, their current pricing tiers break down like this:

• Basic Bookkeeping: Starts at $599 monthly, including a dedicated accountant, choice of monthly/weekly accounting, cash or accrual basis, and monthly financial reports
• Bookkeeping + Tax: Their most popular option at $799 monthly, adds tax preparation (both business and personal) plus tax planning services
• Fractional CFO: Beginning at $1,599 monthly, this plan provides a dedicated CFO and analyst, regular meetings, forecasting, and strategic planning

Not the best price for what you get

Each of the three base plans includes a dedicated accountant who also serves as your bookkeeper, handling reconciliations on your chosen schedule. That's great, but some of Bookkeeper360's rivals offer the same features for $200+ less per month.

Additional services come with substantial price tags

Beyond the core packages, consider whether you'll need to budget for add-ons: payroll administration runs $200 monthly, sales tax management starts at $125 monthly, and back-office services like AR/AP and inventory management cost $150 monthly. For needs like book-to-tax reconciliation, app integrations, and prior month or multi-year bookkeeping projects, expect to pay $1,000+. Business tax services also start at $1,000 and individual returns at $350. So if you're running a business with $50,000 in monthly expenses, choosing the Bookkeeping + Tax plan at $799 monthly and adding both payroll administration ($200/month) and sales tax management ($125/month) would result in a total monthly cost of $1,124. That might be doable for you, but you can find better prices elsewhere.

A refreshingly low-pressure sales experience

Our interactions with Bookkeeper360's support team via their live chat were remarkably positive. Their representatives answered all our questions promptly and professionally, providing crystal-clear explanations without the usual sales pressure or misdirections. When we wrapped up our inquiries, there was no aggressive push to close - just the suggestion that we could reach out to a member of their team for a phone call if needed. In an industry where hard-selling tactics are the norm, this approach was a breath of fresh air.

Recent reviews suggest declining service quality

Unfortunately, you might not be able to expect the same prompt attention once you're a customer. We're disappointed to report that, based on customer feedback, Bookkeeper360's reputation has taken a nosedive since the last time we reviewed them. Generally speaking, the newer the customer review, the lower the associated rating is. The problems reported center around communication and reliability - one business owner had to follow up multiple times over several months just to get basic reconciliation done, only to face a stressful last-minute rush before their tax deadline.

Billing practices and customer service raise serious red flags

The issues go beyond just slow response times. Customers also report concerning billing practices, like one who was quoted $2,000 for a QuickBooks to Xero migration but got charged $5,000 without consultation. Another client faced a $1,100 penalty when Bookkeeper360 failed to file their state sales tax return on time. Even worse, when clients try to get help, they're met with a bureaucratic maze - you could need to contact four different people just to get a simple answer. As one frustrated client put it, "It should not be my job to constantly follow-up to get answers about accounting or bookkeeping - I have a business to run".

They could recover, but not recommended for now

While you might be tempted by Bookkeeper360's slick platform and comprehensive service offerings, we can't recommend them right now. Sure, they've got an impressive suite of features, but we can't ignore steep prices - starting at $599 monthly for basic bookkeeping, with essential add-ons quickly pushing that north of $1,000 - for what's become an increasingly unreliable service. When clients report having to chase down basic reconciliations for months and getting hit with unexpected charges, it's clear that Bookkeeper360 isn't living up to its promises. Your business deserves better than playing administrative detective just to get the accounting services you're already paying a premium for.