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Why Business Phone Systems Really Aren't Complicated

Sunday, January 24th

Why Business Phone Systems Really Aren't Complicated

So you've decided that you want to help your business grow, and determined that purchasing a business phone system is one of the best ways to make it happen.

Like any other smart professional, you do an online search in an attempt to educate yourself prior to making a purchase as large as a business phone system. But after reading just a few lines of several websites dedicated to the topic, you not only still do not fully understand anything about a business phone system - but now you also find yourself with a headache.

Wading through the technical jargon that accompanies many websites about business phone systems can be mind numbing. Unless you have a technical degree in electronics, the average reader cannot follow along with the majority of information posted online about this topic.

We'll break it down here for you and do our best to explain why business phone systems really aren't complicated.

The worst thing that a company could have happen is to have a busy signal on a business phone When a customer can't get through to your business, they usually give up and take their business somewhere else. That costs your company the money that could have been made if someone would simply have been able to answer the phone and talk to the customer.

The first thing you will need to understand is the jargon associated with the kind of systems available on the market today.

  • Plain Old Telephone Service (POTS). This is the most basic phone system you can purchase. It allows for calling in and out, operator-assisted conference calling and directory assistance.
  • Pretty Advanced Network System (PANS). This system contains all the same components of a POTS system, with the addition of call waiting, caller ID, and voicemail.
  • Private Branch Exchange (PBX). This kind of system is a private telephone network that is used within a company. It is designed to automatically route calls to the appropriate extension.
  • Voice Over Internet Protocol (VoIP). This is an internet-based communication service that provides service without the traditional land lines associated with most phone systems. This kind of system allows for easy merging with computer systems and cellular users. It also tends to be cheaper than the cost of a traditional landline.

Next, you need to understand that a cloud-based business phone system can deliver the look and feel of a large phone system at a fraction of the cost. Cloud-based systems can provide advanced phone features and also allow employees to work at home. With this type of business phone system, companies can hire the right person for the job, regardless of where they work. And employees can work from the comfort of their own homes, which can save the company from renting a large office space in order to house all of its employees.

Another feature to consider in a business phone system is a virtual assistant. Using an automated operator to route calls and take messages can save you from hiring a live person to do the same work, while still accomplishing the same goals.

Now that you have a better understanding of the kind of phone systems available, be sure to check business phone system reviews before purchasing any of the business phone service providers on the market.

The Best Business Phone Systems Compare Business Phone Systems Compare Business Phone System Reviews What are the best Business Phone Systems Best Business Phone System Reviews

Business Phone System FAQ

A business phone system allows you to manage all of your company's telecommunications. Packages may include a toll-free phone number, call routing to multiple users, and voicemail retrieval via email.
Whatever your company's size, there's a system that fits. Most providers have packages and plans that scale well, so even if you start with just a few features and phones, you can expand as needed - or keep it exactly the same. Business phone systems are a fantastic way to manage multiple phones and users with little hassle.
They don't have to be! Monthly plans start at $9.95 for smaller packages of users and minutes.
There will probably be a slight learning curve, but the best providers of these systems will walk you through every step of setup and give you great tech support as long as you have your plan. Most services let you use an online dashboard to configure and manage every aspect of your system.
Yes, most of the time. If you've already invested in phones for your business, you don't want to have to spend a lot more to set up a business phone system - so choose a provider that lets you incorporate existing equipment.
Most customers use these systems to route phone calls among team members. It's easy to change which numbers are directed to which phones, for easy coverage when someone is out of the office or unavailable. Other popular features are creating a virtual PBX, receiving and sending faxes, automated voicemail-to-text, call screening, and even premium hold music!
Very! Some providers have been in business for more than 20 years, and they know exactly how to help you get your system up and running the way you want. You can always check out a company's customer feedback and their rating from the Better Business Bureau, for assurance that a provider is on the up-and-up.
Of course. Because you're not physically installing phone lines in your business, changing your business phone system is easy to do. And, many services have a 30-day money-back guarantee to protect you even more.

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