Tuesday, March 28th
2023 Business Phone System Reviews
Ring Central
- Lots of pricing and service tiers: you only pay for what your team needs
- Ample integration capabilities with established partners - or design your own
- Great options for global-scale teams
- 7 layers of security, redundant data centers
- "A+" rated and accredited by the BBB
RingCentral is one of the most well-known names in business phone systems, originally for PBX and now for cloud-based solutions. It's not the least expensive provider on the market, but it offers some attractive features like seamless open API integrations (with partner apps or design-your-own) and effortless expansion to global teams. Their reputation is still solid, but some business owners have complained about long contracts that are costly to break and a few systems that haven't kept up with the times.
8x8
- Over 2 million users
- Five tiers of service to choose from, starting at just $12/user per month
- Global reliability with 99.999% uptime SLA and 35+ public and private data centers
- Analytics for every employee and customer interaction
- Open integration framework with popular apps like Google Workspace and Microsoft Teams
- Free one-month trial of 8x8 Express small business phone system
If two million businesses use 8x8 for their business phone systems, it should be everyone's go-to provider, right? Not hardly. Even though there are more than enough features to catch your eye here, we couldn't get past a dismal "B-" from the BBB and clients describing this platform as one to "avoid at all costs" . 8x8 looks good upfront, but their track record for customer satisfaction well after the sale has been completed is nothing we're excited about.
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The 11 Best Business Phone Systems
Which Company Offers the Best Business Phone System?
To answer that question, you first need to decide what exactly you need your system to accomplish. Is it just the basics, like having a separate number for business calls and being able to route them to different employees? Or are you looking for something fully-featured, with the ability to handle video conferencing and file sharing, integrate with apps you're already using, and extend your reach globally?
No matter what type of phone system your business needs, you've got options! Even if you're a solo entrepreneur, there's a provider for you. If you're wondering whether it's going to be a huge investment to set up your business phones, that depends on how you look at it.
Business Phone System FAQ
Continued from above...
Gone are the days of having to buy equipment and install landlines: most business phone systems today rely on mobile phones and can often use what you already have, minimizing hardware expenses like never before. That doesn't mean it's going to be cheap, though: expect monthly costs ranging anywhere from $12 to over $100 per user, depending on the features you require and which provider you choose.
However, that doesn't mean you'll end up spending more money. Those costs can quickly be offset by increased productivity, getting more customers because of faster response times, and all-in-one packaging that eliminates the need for multiple vendor contracts.
There are a lot of business phone system services out there, and it can be a little daunting narrowing down the possibilities. Want some help? Keep these four Cs in mind as you look for the one that will be the best fit for your company:
- Convenience. How easy is it to set up and use the business phone system? Will it save you time and hassle over the long run? Does it work well with the phones, apps, and other processes your company already uses?
- Cost. How much will you pay to get the business phone system that meets your day-to-day operational needs? How do those fees compare with rival systems? Do you get a good value for the money?
- Contracts. Do you have to make a commitment of a year or longer? Does paying for a year-long contract get you a discount on your monthly fees? What happens if you need to break your contract?
- Customer Support. It's easy to make big promises about service and savings but not as easy to keep them. How does the provider respond after the sale, to keep your system up and running with little to no downtime?
To help you get the right phone system for your business, TopConsumerReviews.com has evaluated and ranked the top providers on the market today. We're confident that this information will help you easily sort through the options and find the perfect match for your company!
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