Virtual PBX vs GoToConnect for February 2023

Item: Virtual PBX vs GoToConnect
Rating: 4.5
Author: Top Consumer Reviews

Sunday, February 5th

2023 Business Phone System Reviews

Virtual PBX

VoIP-based business phone systems
Four different packages; custom plans available
Most integrations done through Zapier
"A+" rated and accredited by the BBB
15-day money-back guarantee
24/7/365 customer support for all plans

VirtualPBX has four packages for business phone systems, or you can customize the service to fit your particular operational needs. All plans here come with integrations, round-the-clock customer support, and a 15-day money-back guarantee. Business owners have used this platform with great results, and it's hard to find anyone with a bad thing to say about the service offered here. VirtualPBX's business phone systems earn one of our highest recommendations.

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GoToConnect

Cloud phone system
14-day free trial of Standard plan
Three plans to choose from
Can be used with other GoTo services for maximum UCC

Everything you could want in a business phone system, GoToConnect's got it - as long as you pair it with other GoTo services, that is. It takes some coordinating to get all of the components your company needs in place, but the outcome should be a fully-featured system that can grow with you.

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The 11 Best Business Phone Systems

Which Company Offers the Best Business Phone System?

To answer that question, you first need to decide what exactly you need your system to accomplish. Is it just the basics, like having a separate number for business calls and being able to route them to different employees? Or are you looking for something fully-featured, with the ability to handle video conferencing and file sharing, integrate with apps you're already using, and extend your reach globally?

No matter what type of phone system your business needs, you've got options! Even if you're a solo entrepreneur, there's a provider for you. If you're wondering whether it's going to be a huge investment to set up your business phones, that depends on how you look at it.

Continue reading below

What are the best Business Phone Systems

Business Phone System FAQ

What IS a business phone system?

A business phone system allows you to manage all of your company's telecommunications. Packages may include a toll-free phone number, call routing to multiple users, and voicemail retrieval via email.

Is my business too big (or too small) for one of these systems?

Whatever your company's size, there's a system that fits. Most providers have packages and plans that scale well, so even if you start with just a few features and phones, you can expand as needed - or keep it exactly the same. Business phone systems are a fantastic way to manage multiple phones and users with little hassle.

Are business phone systems expensive?

They don't have to be! Monthly plans start at $9.95 for smaller packages of users and minutes.

I'm not very tech-savvy. Are these systems complicated?

There will probably be a slight learning curve, but the best providers of these systems will walk you through every step of setup and give you great tech support as long as you have your plan. Most services let you use an online dashboard to configure and manage every aspect of your system.

Can I use the phones I already have?

Yes, most of the time. If you've already invested in phones for your business, you don't want to have to spend a lot more to set up a business phone system - so choose a provider that lets you incorporate existing equipment.

What are some of the best features of a business phone system?

Most customers use these systems to route phone calls among team members. It's easy to change which numbers are directed to which phones, for easy coverage when someone is out of the office or unavailable. Other popular features are creating a virtual PBX, receiving and sending faxes, automated voicemail-to-text, call screening, and even premium hold music!

How reliable are business phone systems?

Very! Some providers have been in business for more than 20 years, and they know exactly how to help you get your system up and running the way you want. You can always check out a company's customer feedback and their rating from the Better Business Bureau, for assurance that a provider is on the up-and-up.

What if I don't like the way the system works? Can I switch back?

Of course. Because you're not physically installing phone lines in your business, changing your business phone system is easy to do. And, many services have a 30-day money-back guarantee to protect you even more.

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Gone are the days of having to buy equipment and install landlines: most business phone systems today rely on mobile phones and can often use what you already have, minimizing hardware expenses like never before. That doesn't mean it's going to be cheap, though: expect monthly costs ranging anywhere from $12 to over $100 per user, depending on the features you require and which provider you choose.

However, that doesn't mean you'll end up spending more money. Those costs can quickly be offset by increased productivity, getting more customers because of faster response times, and all-in-one packaging that eliminates the need for multiple vendor contracts.

There are a lot of business phone system services out there, and it can be a little daunting narrowing down the possibilities. Want some help? Keep these four Cs in mind as you look for the one that will be the best fit for your company:

Convenience. How easy is it to set up and use the business phone system? Will it save you time and hassle over the long run? Does it work well with the phones, apps, and other processes your company already uses?
Cost. How much will you pay to get the business phone system that meets your day-to-day operational needs? How do those fees compare with rival systems? Do you get a good value for the money?
Contracts. Do you have to make a commitment of a year or longer? Does paying for a year-long contract get you a discount on your monthly fees? What happens if you need to break your contract?
Customer Support. It's easy to make big promises about service and savings but not as easy to keep them. How does the provider respond after the sale, to keep your system up and running with little to no downtime?

To help you get the right phone system for your business, TopConsumerReviews.com has evaluated and ranked the top providers on the market today. We're confident that this information will help you easily sort through the options and find the perfect match for your company!