Our reviewers evaluate products and services based on unbiased research. Top Consumer Reviews may earn money when you click on a link. Learn more about our process.
Thursday, December 9th
Vonage is probably the biggest provider of VoIP phone systems for individuals and businesses, and the company counts a lot of famous names in its list of clients (well-known insurance agencies, delivery services, and telehealth providers). Their monthly fees are reasonable, and there's a long list of included features with each of the three service tiers they offer. However, clients express a lot of frustration with online-only support and not getting the solutions they need. Vonage comes up short when it comes to reliable phone systems for the average small business.
If two million businesses use 8x8 for their business phone systems, it should be everyone's go-to provider, right? Not hardly. Even though there are more than enough features to catch your eye here, we couldn't get past a dismal "B-" from the BBB and clients describing this platform as one to "avoid at all costs" . 8x8 looks good upfront, but their track record for customer satisfaction well after the sale has been completed is nothing we're excited about.
To answer that question, you first need to decide what exactly you need your system to accomplish. Is it just the basics, like having a separate number for business calls and being able to route them to different employees? Or are you looking for something fully-featured, with the ability to handle video conferencing and file sharing, integrate with apps you're already using, and extend your reach globally?
No matter what type of phone system your business needs, you've got options! Even if you're a solo entrepreneur, there's a provider for you. If you're wondering whether it's going to be a huge investment to set up your business phones, that depends on how you look at it.
Gone are the days of having to buy equipment and install landlines: most business phone systems today rely on mobile phones and can often use what you already have, minimizing hardware expenses like never before. That doesn't mean it's going to be cheap, though: expect monthly costs ranging anywhere from $12 to over $100 per user, depending on the features you require and which provider you choose.
However, that doesn't mean you'll end up spending more money. Those costs can quickly be offset by increased productivity, getting more customers because of faster response times, and all-in-one packaging that eliminates the need for multiple vendor contracts.
There are a lot of business phone system services out there, and it can be a little daunting narrowing down the possibilities. Want some help? Keep these four Cs in mind as you look for the one that will be the best fit for your company:
To help you get the right phone system for your business, TopConsumerReviews.com has evaluated and ranked the top providers on the market today. We're confident that this information will help you easily sort through the options and find the perfect match for your company!
Select any 2 Business Phone Systems to compare them head to head