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Dialpad Review

Saturday, February 4th

2023 Business Phone System Reviews

Dialpad Review 4.5 Star Rating


4.5 Star Rating
  • 14-day free trial
  • Month-to-month or annual pricing plans
  • 3 service packages available
  • "A-" rated by the BBB

Dialpad is one of the newer players in the field of business phone systems, but the company is rapidly picking up the pace. With accolades ranging from Forbes Best Startup Employers list in 2021 to RemoteTech's Breakthrough award for the Overall Remote Communication Solution of the Year, Dialpad is making an impression with its ability to help businesses of all sizes to manage their communication needs - internal and external.

Standard plan just includes the basics

How important is it to have apps and integrations in your business phone system? If you answered that with a shrug, you may be able to stick to the Standard plan here. It starts at $15/user/month, and it includes unlimited calling, custom routing, unlimited SMS/MMS/group messaging and quite a few other features, but it only integrates with G Suite and Office 365. Another thing to note about the Standard plan: it only includes customer support five days a week, and only via web or chat.

Business Phone System Costs

  • From $15/user/month for Standard plan
  • From $25/user/month for Pro
  • Enterprise-level plans: contact for a quote

Go to Pro tier if you need integrations

For $25/user/month, Dialpad's Pro tier of service expands on the capabilities of Standard by offering hold queues, international SMS, 24/7 support (web/chat/phone), and many more integrations (Zendesk, Slack, Hubspot, Zapier and others).

Best Business Phone Systems

Get a quote for enterprise-level services

Need more than that? If you're equipping a large business with a phone system and you need an unlimited number of offices, integrations with Azure/Okta/OneLogin, or a 100% uptime Service Level Agreement, you'll want to reach out to Dialpad for a quote on an Enterprise package. They don't disclose anything about those rates in advance.

A few bits of conflicting info

Dialpad doesn't have a perfect rating from the Better Business Bureau, but an "A-" isn't exactly bad, either. What was interesting about this provider's BBB listing is that it only shows the company as having one employee! That's a far cry from the ample list of officers and board members (including the co-founder of Netscape!) you'll find on Dialpad's company page, the 11 offices and over 800 employees (and growing!). We're not sure why there's such a big discrepancy, but it makes us take that "A-" from the BBB with a grain of salt. (Then again, on one spot on the Dialpad site it said they have 70,000+ customers, and in another it said just 7000, so they've got discrepancies of their own to fix.)

Lots of 5-star ratings from happy business owners

Of course, what matters more is what customers have to say. From what we've seen, Dialpad is keeping up its end of the deal with respect to business phone systems. More than 800 clients have given this provider a best-in-class five-star rating, citing lightning-fast responses from support reps who handle issues promptly and with detailed explanations when needed. Even on the small number of negative reviews Dialpad has gotten, we were happy to see that most of them received a response from the Director of Support for the entire company.

Expect to see good things with this provider

There's no service that will work flawlessly for any business, and it's refreshing to see a provider like Dialpad taking an "our bad" approach when something goes awry for one of their clients. This platform seems to be at the cutting edge of developments within business telephony, and we encourage company owners of all sizes to consider if a Dialpad system would be their ideal choice.

Which Company Offers the Best Business Phone System?

To answer that question, you first need to decide what exactly you need your system to accomplish. Is it just the basics, like having a separate number for business calls and being able to route them to different employees? Or are you looking for something fully-featured, with the ability to handle video conferencing and file sharing, integrate with apps you're already using, and extend your reach globally?

No matter what type of phone system your business needs, you've got options! Even if you're a solo entrepreneur, there's a provider for you. If you're wondering whether it's going to be a huge investment to set up your business phones, that depends on how you look at it.

The Best Business Phone Systems Compare Business Phone Systems Compare Business Phone System Reviews What are the best Business Phone Systems Best Business Phone System Reviews

Business Phone System FAQ

A business phone system allows you to manage all of your company's telecommunications. Packages may include a toll-free phone number, call routing to multiple users, and voicemail retrieval via email.
Whatever your company's size, there's a system that fits. Most providers have packages and plans that scale well, so even if you start with just a few features and phones, you can expand as needed - or keep it exactly the same. Business phone systems are a fantastic way to manage multiple phones and users with little hassle.
They don't have to be! Monthly plans start at $9.95 for smaller packages of users and minutes.
There will probably be a slight learning curve, but the best providers of these systems will walk you through every step of setup and give you great tech support as long as you have your plan. Most services let you use an online dashboard to configure and manage every aspect of your system.
Yes, most of the time. If you've already invested in phones for your business, you don't want to have to spend a lot more to set up a business phone system - so choose a provider that lets you incorporate existing equipment.
Most customers use these systems to route phone calls among team members. It's easy to change which numbers are directed to which phones, for easy coverage when someone is out of the office or unavailable. Other popular features are creating a virtual PBX, receiving and sending faxes, automated voicemail-to-text, call screening, and even premium hold music!
Very! Some providers have been in business for more than 20 years, and they know exactly how to help you get your system up and running the way you want. You can always check out a company's customer feedback and their rating from the Better Business Bureau, for assurance that a provider is on the up-and-up.
Of course. Because you're not physically installing phone lines in your business, changing your business phone system is easy to do. And, many services have a 30-day money-back guarantee to protect you even more.
Compare the Best Reviews

Continued from above...

Gone are the days of having to buy equipment and install landlines: most business phone systems today rely on mobile phones and can often use what you already have, minimizing hardware expenses like never before. That doesn't mean it's going to be cheap, though: expect monthly costs ranging anywhere from $12 to over $100 per user, depending on the features you require and which provider you choose.

However, that doesn't mean you'll end up spending more money. Those costs can quickly be offset by increased productivity, getting more customers because of faster response times, and all-in-one packaging that eliminates the need for multiple vendor contracts.

There are a lot of business phone system services out there, and it can be a little daunting narrowing down the possibilities. Want some help? Keep these four Cs in mind as you look for the one that will be the best fit for your company:

  • Convenience. How easy is it to set up and use the business phone system? Will it save you time and hassle over the long run? Does it work well with the phones, apps, and other processes your company already uses?
  • Cost. How much will you pay to get the business phone system that meets your day-to-day operational needs? How do those fees compare with rival systems? Do you get a good value for the money?
  • Contracts. Do you have to make a commitment of a year or longer? Does paying for a year-long contract get you a discount on your monthly fees? What happens if you need to break your contract?
  • Customer Support. It's easy to make big promises about service and savings but not as easy to keep them. How does the provider respond after the sale, to keep your system up and running with little to no downtime?

To help you get the right phone system for your business, TopConsumerReviews.com has evaluated and ranked the top providers on the market today. We're confident that this information will help you easily sort through the options and find the perfect match for your company!

See the Best Business Phone System
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