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Tuesday, June 28th
Dialpad is one of the newer players in the field of business phone systems, but the company is rapidly picking up the pace. With accolades ranging from Forbes Best Startup Employers list in 2021 to RemoteTech's Breakthrough award for the Overall Remote Communication Solution of the Year, Dialpad is making an impression with its ability to help businesses of all sizes to manage their communication needs - internal and external.
Standard plan just includes the basics
How important is it to have apps and integrations in your business phone system? If you answered that with a shrug, you may be able to stick to the Standard plan here. It starts at $15/user/month, and it includes unlimited calling, custom routing, unlimited SMS/MMS/group messaging and quite a few other features, but it only integrates with G Suite and Office 365. Another thing to note about the Standard plan: it only includes customer support five days a week, and only via web or chat.
Business Phone System Costs
Go to Pro tier if you need integrations
For $25/user/month, Dialpad's Pro tier of service expands on the capabilities of Standard by offering hold queues, international SMS, 24/7 support (web/chat/phone), and many more integrations (Zendesk, Slack, Hubspot, Zapier and others).
Get a quote for enterprise-level services
Need more than that? If you're equipping a large business with a phone system and you need an unlimited number of offices, integrations with Azure/Okta/OneLogin, or a 100% uptime Service Level Agreement, you'll want to reach out to Dialpad for a quote on an Enterprise package. They don't disclose anything about those rates in advance.
A few bits of conflicting info
Dialpad doesn't have a perfect rating from the Better Business Bureau, but an "A-" isn't exactly bad, either. What was interesting about this provider's BBB listing is that it only shows the company as having one employee! That's a far cry from the ample list of officers and board members (including the co-founder of Netscape!) you'll find on Dialpad's company page, the 11 offices and over 800 employees (and growing!). We're not sure why there's such a big discrepancy, but it makes us take that "A-" from the BBB with a grain of salt. (Then again, on one spot on the Dialpad site it said they have 70,000+ customers, and in another it said just 7000, so they've got discrepancies of their own to fix.)
Lots of 5-star ratings from happy business owners
Of course, what matters more is what customers have to say. From what we've seen, Dialpad is keeping up its end of the deal with respect to business phone systems. More than 800 clients have given this provider a best-in-class five-star rating, citing lightning-fast responses from support reps who handle issues promptly and with detailed explanations when needed. Even on the small number of negative reviews Dialpad has gotten, we were happy to see that most of them received a response from the Director of Support for the entire company.
Expect to see good things with this provider
There's no service that will work flawlessly for any business, and it's refreshing to see a provider like Dialpad taking an "our bad" approach when something goes awry for one of their clients. This platform seems to be at the cutting edge of developments within business telephony, and we encourage company owners of all sizes to consider if a Dialpad system would be their ideal choice.
To answer that question, you first need to decide what exactly you need your system to accomplish. Is it just the basics, like having a separate number for business calls and being able to route them to different employees? Or are you looking for something fully-featured, with the ability to handle video conferencing and file sharing, integrate with apps you're already using, and extend your reach globally?
No matter what type of phone system your business needs, you've got options! Even if you're a solo entrepreneur, there's a provider for you. If you're wondering whether it's going to be a huge investment to set up your business phones, that depends on how you look at it.
Gone are the days of having to buy equipment and install landlines: most business phone systems today rely on mobile phones and can often use what you already have, minimizing hardware expenses like never before. That doesn't mean it's going to be cheap, though: expect monthly costs ranging anywhere from $12 to over $100 per user, depending on the features you require and which provider you choose.
However, that doesn't mean you'll end up spending more money. Those costs can quickly be offset by increased productivity, getting more customers because of faster response times, and all-in-one packaging that eliminates the need for multiple vendor contracts.
There are a lot of business phone system services out there, and it can be a little daunting narrowing down the possibilities. Want some help? Keep these four Cs in mind as you look for the one that will be the best fit for your company:
To help you get the right phone system for your business, TopConsumerReviews.com has evaluated and ranked the top providers on the market today. We're confident that this information will help you easily sort through the options and find the perfect match for your company!
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