Monday, July 7th
2025 Business Phone System Reviews
Dialpad
- Prices from $15 to $35 per month
- Add-ons from $5 to $15 per month
- 3 plans
- Includes voice, video, and chat
- International calling
- 14-day free demo
- 4.4-star rating from customers
Originally introduced as "UberConference" at TechCrunch Disrupt in May 2012, Dialpad is an AI-powered business communications platform. It consolidates all your essential communication methods into a single app, whether you're making calls to clients, holding meetings with your team, or sending texts to colleagues.
Award winning service
Dialpad offers a cloud-based video conferencing system and is headquartered in San Francisco, California. From earning a spot on Forbes' Best Startup Employers list in 2021 to receiving RemoteTech's Breakthrough award for Overall Remote Communication Solution of the Year, Dialpad is leaving its mark by aiding businesses of all sizes in managing their communication needs effectively.
14-day free demo
When you first land on the Dialpad site, it's a clean and easy-to-navigate experience. You can jump right in with the "Get Started” button, or you begin simply with the demo. Dialpad just needs your work email, details about what you want to use Dialpad for, and the number of employees that might use the program to get you started. You get access to the demo content for 14 days so you can decide if Dialpad's AI-driven toolset is ideal for your business.
3 plans for your business
Dialpad offers three different phone system plans for businesses.
- The Standard plan offers essential features like unlimited calling, custom routing, and unlimited SMS/MMS/group messaging. However, it only integrates with Google Workspace Suite and Office 365. Customer support is available five days a week through web or chat channels, but not via phone.
- The Pro tier offers all of the benefits of the Standard Plan along with hold queues, international SMS, and 24/7 support via web, chat, or phone. It also provides integrations with platforms like Zendesk, Slack, Hubspot, and Zapier.
- The final option is the Enterprise plan for businesses requiring services such as unlimited office setups, advanced integrations with Azure/Okta/OneLogin, and a 100% uptime Service Level Agreement.
Prices from $15 to $35 per month.
Dialpad's pricing starts at $15 per user per month for the Standard plan and increases to $25 per user per month for the Pro tier, which includes more advanced features and integrations. For enterprise-level services, pricing isn't listed on the site. For this tier, you'll need to contact Dialpad for a custom quote. You can also sign up for annual or monthly commitments with Dialpad. The prices listed above are based on an annual commitment. If you prefer a month-to-month approach at Dialpad, the prices are $23 per month for Standard and $35 per month for Pro.
Extras from $5 to $15 a month
Dialpad offers a range of add-ons if you want even more features for your business phone system. These extras include options like a conference room line, internet faxes, added international or toll-free numbers, and extra local numbers. Prices start at $15 per number per month for conference room lines, $10 per number per month for internet fax, $15 per number per month for additional international or toll-free numbers, and $5 per number per month for extra local numbers.
Mixed reviews but positive customer service
Unfortunately, Dialpad's rating with the Better Business Bureau has fallen significantly in the past few years. Currently, Dialpad has an abysmal "F” rating from the BBB. Despite this, Dialpad maintains a positive reputation among customers, with an average rating of 4.4 stars from customers on third-party review sites like Trustpilot. Customer reviews highlight Dialpad's commitment to addressing concerns promptly and efficiently as well as the friendliness of representatives at Dialpad. It is unclear from the reviews out there why Dialpad has an "F” rating from the BBB, but it does suggest some caution is warranted when you're making your decision.
Mixed feedback lands Dialpad around mid-tier
Although no service is without flaws, Dialpad's proactive approach to problem-solving and its dedication to staying at the forefront of business telephony innovations make it a compelling choice for businesses of all sizes. However, the "F” rating from the BBB raises some questions about its reliability beyond the positive reviews on customer service. Still, with its range of features and responsive customer support, Dialpad is worth considering for businesses seeking a modern communication solution. For this reason, it earns a better-than-average rating in our review.
More Business Phone System Reviews
The 10 Best Business Phone Systems
Where Can You Find the Best Business Phone System?
Deciding on the right business phone system for your company can take a lot of research. What do you want to accomplish with your new business phone system? Are you looking for a basic system that provides separate numbers for business calls and can route them to different employees? Or do you require a fully-featured system with capabilities for video conferencing, file sharing, app integration, and global reach?
Sometimes a small business only needs a few features whereas a larger corporation might not be able to function without those extra integrations. Understanding your specific requirements and how you intend to grow as a business is crucial before diving into the world of business phone systems.
Business Phone System FAQ
Continued from above...
Regardless of your business size, there are plenty of ways to serve your company with a new phone system. Even solo entrepreneurs can find suitable providers with features meant to help out a single business owner specifically.
Some systems are as simple as adding an 800 number to your existing device, making it simple to separate your business from personal calls while still managing your life on one phone. Other systems are primed for large, even international, businesses that need to field hundreds of calls, record videos, or send out automated texts.
While a business phone system might have been an expensive venture before, the landscape has evolved from the days of purchasing equipment and installing landlines. Nowadays, most business phone systems rely on mobile phones and offer totally online or cloud-based calling systems. Companies can use existing hardware and minimize upfront costs significantly. However, monthly expenses can still range from $12 to over $100 per user, depending on features and provider choices.
Despite potential initial costs, investing in a business phone system can yield some serious benefits. Enhanced productivity, quicker response times, and better data collection can be essential to your business and its future growth. Make sure to weigh the long-term advantages against the upfront costs when considering a business phone system for your company.
When picking out your new business phone system, you might get overwhelmed by the many available options out there. Here are several factors to consider to help you find the perfect phone support for your business:
- Setup. Many of the sites offer setup by their professionals, making this an easy way to separate out the quality services from those you might want to avoid. The ease of setup and whether or not you can demo the program can make or break a phone system experience.
- Cost. Not all business phone systems are the same, though many of them have similar costs. Make sure you dive into features and the cost vs. value you'll be getting for your money before you lock in on your chosen phone system.
- Commitment. Some companies require an annual contract while others allow you to pay month-to-month. Knowing how long you want to commit to your phone service and how much you're willing to pay toward that commitment can help you narrow down your options.
- Reputation. At the end of the day, user reviews are the best way to see if other business owners like you are getting their money's worth. Does your chosen business phone system have solid ratings from the Better Business Bureau? Are other business owners rating the companies highly? Or are you seeing some red flags in reviews? Take the experience of other entrepreneurs just like you into account to help you make your final decision.
To help you pick out the best phone system for your business, Top Consumer Reviews has reviewed and ranked the top providers on the market. Our research aims to give you the tools and techie details to navigate through the options and find the perfect phone system match for your company. We hope this helps you confidently choose a business phone system that meets your operational needs and helps you get back to the most important thing: running your business!
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