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GoToConnect Review

Saturday, January 28th

2023 Business Phone System Reviews

GoToConnect Review 4 Star Rating


4 Star Rating
  • Cloud phone system
  • 14-day free trial of Standard plan
  • Three plans to choose from
  • Can be used with other GoTo services for maximum UCC

You may have heard of GoToConnect under the name of Jive in the past: most of the current buzz about this platform is very careful to identify this business phone system as "formerly known as" . GoToConnect is one of several components of LogMeIn's unified communications and collaboration services and is the primary platform they use for business telephony.

Prices vary by number of users and selected payment plan

When you start to price out your GoToConnect service, you may want to toggle the pricing to Monthly instead of Annual: you'll save money on an annual plan, but you lose the flexibility of cancelling at any time. You can also slide the button for the number of users that represents your anticipated needs, because that will also affect your pricing.

Business Phone System Costs

  • $21 to $29 per user per month for the Basic plan (up to 20 users)
  • $20 to $39 per user per month for the Standard plan
  • $30 to $49 per user per month for the Premium plan
  • Discounts available when paying annually

Entry-level plan has basic features

The Basic plan is for 1-20 users, priced from $21 to $29 per user per month. Described as "a simple business phone system with chat and video conferencing built right in" , you'll get ample essential features like ring groups, call forwarding, team messaging and audio conferencing, unlimited extensions and smart call routing, among others.

Standard plan is affordable yet robust

GoToConnect's Standard plan can be used by any number of users from 1 to 100+. With a monthly cost of $20 to $39 per user, this tier takes all of the features of the Basic plan and makes many of them unlimited, like ring groups, call queues and customizable dial plans. It adds capabilities like hot desking, e-faxing, no per-minute fees to 50+ countries, voicemail-to-email, real-time analytics, and so forth.

Premium plan = premium cost

The Premium business phone system is GoToConnect's creme de la creme - and with the corresponding cost at $30 to $49 per user per month. Most of the extra features you'll get at this level revolve around the customizable Cloud Contact Center: call analytics, inbound/outbound call monitoring with listen/whisper/barge, a supervisor dashboard and customizable admin controls, real-time queue updates, and agent effectiveness reporting.

Best Business Phone Systems

Might need more GoTo systems to get what you need

Where we started to feel a little in the weeds was when we realized how many other platforms exist in the GoTo family, like GoToMeeting and GoToWebinar. For example, when we wanted to know more about how this service handles integrations, we wound up in the Integrations Marketplace and saw that some apps go with the Connect package, like Zendesk and Slack, but others seemed to require another component to function (such as Hubspot). If integrations are an important component of your business phone system, it would be advisable to click on the "Contact Sales" button and determine which configuration of components would work best.

Part of the LogMeIn family of tech brands

Some of this is likely related to the brand family that GoToConnect is part of. It's included in the LogMeIn network of services, which also includes LastPass. That's not a compliment or a criticism, just an observation that you might get more than you expected when choosing this platform for your company's communications.

Strong recommendations from current customers

Does GoToConnect get good feedback from users? Definitely. We considered hundreds of independently-verified customer reviews and found that most give this platform a rating of four or five stars. Some of the noteworthy aspects highlighted by clients are getting more features for less money than with competitors' business phone systems, ease of setup, and having all communication channels unified in a single place. Also, parent company LogMeIn has accreditation and an "A+" rating with the BBB, though that applies across all of the brands in the family and not just the GoTo services.

A few complaints

Any downsides? Users mention a few. They usually relate to features that are not as robust as they expected, like not having breakout rooms in video conferencing or easy and instant call blocking. Some customers complain about missed calls due to the phone system disconnecting randomly from the internet or getting choppy audio when talking over the app. Fortunately, none of these criticisms are pervasive.

Scalable and dependable business phone systems

GoToConnect has a lot of promise, and because it's so easily scaled to match growing business needs, this platform is an excellent choice for any company that plans to expand in the future (and which one doesn't!). You'll probably need to reach out to a sales rep to make sure your GoTo business phone system includes all of the must-have features your employees need right now. But, knowing that your plan can expand as necessary should leave you feeling very confident about choosing GoToConnect.

Which Company Offers the Best Business Phone System?

To answer that question, you first need to decide what exactly you need your system to accomplish. Is it just the basics, like having a separate number for business calls and being able to route them to different employees? Or are you looking for something fully-featured, with the ability to handle video conferencing and file sharing, integrate with apps you're already using, and extend your reach globally?

No matter what type of phone system your business needs, you've got options! Even if you're a solo entrepreneur, there's a provider for you. If you're wondering whether it's going to be a huge investment to set up your business phones, that depends on how you look at it.

The Best Business Phone Systems Compare Business Phone Systems Compare Business Phone System Reviews What are the best Business Phone Systems Best Business Phone System Reviews

Business Phone System FAQ

A business phone system allows you to manage all of your company's telecommunications. Packages may include a toll-free phone number, call routing to multiple users, and voicemail retrieval via email.
Whatever your company's size, there's a system that fits. Most providers have packages and plans that scale well, so even if you start with just a few features and phones, you can expand as needed - or keep it exactly the same. Business phone systems are a fantastic way to manage multiple phones and users with little hassle.
They don't have to be! Monthly plans start at $9.95 for smaller packages of users and minutes.
There will probably be a slight learning curve, but the best providers of these systems will walk you through every step of setup and give you great tech support as long as you have your plan. Most services let you use an online dashboard to configure and manage every aspect of your system.
Yes, most of the time. If you've already invested in phones for your business, you don't want to have to spend a lot more to set up a business phone system - so choose a provider that lets you incorporate existing equipment.
Most customers use these systems to route phone calls among team members. It's easy to change which numbers are directed to which phones, for easy coverage when someone is out of the office or unavailable. Other popular features are creating a virtual PBX, receiving and sending faxes, automated voicemail-to-text, call screening, and even premium hold music!
Very! Some providers have been in business for more than 20 years, and they know exactly how to help you get your system up and running the way you want. You can always check out a company's customer feedback and their rating from the Better Business Bureau, for assurance that a provider is on the up-and-up.
Of course. Because you're not physically installing phone lines in your business, changing your business phone system is easy to do. And, many services have a 30-day money-back guarantee to protect you even more.
Compare the Best Reviews

Continued from above...

Gone are the days of having to buy equipment and install landlines: most business phone systems today rely on mobile phones and can often use what you already have, minimizing hardware expenses like never before. That doesn't mean it's going to be cheap, though: expect monthly costs ranging anywhere from $12 to over $100 per user, depending on the features you require and which provider you choose.

However, that doesn't mean you'll end up spending more money. Those costs can quickly be offset by increased productivity, getting more customers because of faster response times, and all-in-one packaging that eliminates the need for multiple vendor contracts.

There are a lot of business phone system services out there, and it can be a little daunting narrowing down the possibilities. Want some help? Keep these four Cs in mind as you look for the one that will be the best fit for your company:

  • Convenience. How easy is it to set up and use the business phone system? Will it save you time and hassle over the long run? Does it work well with the phones, apps, and other processes your company already uses?
  • Cost. How much will you pay to get the business phone system that meets your day-to-day operational needs? How do those fees compare with rival systems? Do you get a good value for the money?
  • Contracts. Do you have to make a commitment of a year or longer? Does paying for a year-long contract get you a discount on your monthly fees? What happens if you need to break your contract?
  • Customer Support. It's easy to make big promises about service and savings but not as easy to keep them. How does the provider respond after the sale, to keep your system up and running with little to no downtime?

To help you get the right phone system for your business, TopConsumerReviews.com has evaluated and ranked the top providers on the market today. We're confident that this information will help you easily sort through the options and find the perfect match for your company!

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