Monday, July 7th
2025 Business Phone System Reviews
GoToConnect
- Prices available by quote only
- 4 plans
- Includes voice, video, and chat
- AI-powered SMS
- Multi-channel inbox management
- International calling
- Free demo
- 4.5-star rating average from customers
- "A+” rating and accreditation from the BBB
GoTo Technologies USA, Inc., formerly known as LogMeIn Inc., is a leading provider of software as a service (SaaS) and cloud-based tools for remote work, collaboration, and IT management.
Rebranded in 2022
Established in 2003 and headquartered in Boston, Massachusetts, the company underwent a rebranding in 2022, transitioning from LogMeIn to GoTo. This rebranding unveiled a unified application featuring GoTo Connect for collaboration purposes. GoTo Connect is known particularly for its capabilities to connect businesses with phone systems, along with a wide variety of other connectivity features, making it a go-to choice (pun intended) for many organizations.
Free demo offered
To get started with GoTo Connect, you can easily start browsing the features of the company's "all-in-one” approach. Or, if you prefer to jump right in, there's a button in the top right corner that will allow you to access the GoTo Connect demo. Unfortunately, during our research, we couldn't find the length of time available for the demo, so you may need to reach out to GoTo's customer service team to see how long you'll be able to access the free features.
Four main plans
GoTo Connect presents four distinct plans based on what services you want to use.
- GoTo Connect offers a Phone System Plan that provides secure voice, video meetings, and chat features. You can expect unlimited users and customizable features such as auto attendants and call routing. You can have video meetings with up to 250 participants and the program integrates with platforms like Salesforce and Miro.
- The second plan is the Customer Engagement Plan. This plan centralizes conversations and offers personalized experiences through shared contacts, AI-powered SMS campaigns, and customer surveys.
- The third option is the Complete CX Plan. This includes an AI-powered platform that combines a phone system with contact center capabilities. This includes a multi-channel inbox, real-time analytics, and AI Chat Analysis for measuring customer sentiment.
- Lastly, the Contact Center Plan offers omnichannel capabilities, workforce management integrations, quality management tools, and flexible APIs to optimize team performance and customer experiences.
No prices online
The cost of GoTo Connect services varies based on factors like the selected payment plan and the number of users. However, unlike some of its competitors, GoTo Connect doesn't offer any pricing online. Instead, you have to contact a representative to get the pricing details. This sets the company behind in terms of transparency.
Impressive reviews across the board
Feedback from GoTo Connect customers is overwhelmingly positive, with many praising its affordability and feature-rich offerings compared to competitors. The company currently holds an impressive "A+” rating and accreditation from the Better Business Bureau. On top of this, the third-party customer reviews show that GoTo Connect has an average rating of 4.5 stars out of 5. Customers agree that GoTo Connect is generally easy to use and implement across their businesses and that the customer service team at GoTo Technologies is top tier.
Top one-stop shop
Despite the lack of pricing transparency, GoTo Connect stands out for its scalable and dependable plans that allow you to choose what features you need for your business phone system. Offering a one-stop-shop approach, GoTo Connect is praised for being extremely easy to use, with impressive tech support when needed. For these reasons, GoTo Connect earns a solid rating in our review. It would rate even higher if it offered online pricing for its plans.
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The 10 Best Business Phone Systems
Where Can You Find the Best Business Phone System?
Deciding on the right business phone system for your company can take a lot of research. What do you want to accomplish with your new business phone system? Are you looking for a basic system that provides separate numbers for business calls and can route them to different employees? Or do you require a fully-featured system with capabilities for video conferencing, file sharing, app integration, and global reach?
Sometimes a small business only needs a few features whereas a larger corporation might not be able to function without those extra integrations. Understanding your specific requirements and how you intend to grow as a business is crucial before diving into the world of business phone systems.
Business Phone System FAQ
Continued from above...
Regardless of your business size, there are plenty of ways to serve your company with a new phone system. Even solo entrepreneurs can find suitable providers with features meant to help out a single business owner specifically.
Some systems are as simple as adding an 800 number to your existing device, making it simple to separate your business from personal calls while still managing your life on one phone. Other systems are primed for large, even international, businesses that need to field hundreds of calls, record videos, or send out automated texts.
While a business phone system might have been an expensive venture before, the landscape has evolved from the days of purchasing equipment and installing landlines. Nowadays, most business phone systems rely on mobile phones and offer totally online or cloud-based calling systems. Companies can use existing hardware and minimize upfront costs significantly. However, monthly expenses can still range from $12 to over $100 per user, depending on features and provider choices.
Despite potential initial costs, investing in a business phone system can yield some serious benefits. Enhanced productivity, quicker response times, and better data collection can be essential to your business and its future growth. Make sure to weigh the long-term advantages against the upfront costs when considering a business phone system for your company.
When picking out your new business phone system, you might get overwhelmed by the many available options out there. Here are several factors to consider to help you find the perfect phone support for your business:
- Setup. Many of the sites offer setup by their professionals, making this an easy way to separate out the quality services from those you might want to avoid. The ease of setup and whether or not you can demo the program can make or break a phone system experience.
- Cost. Not all business phone systems are the same, though many of them have similar costs. Make sure you dive into features and the cost vs. value you'll be getting for your money before you lock in on your chosen phone system.
- Commitment. Some companies require an annual contract while others allow you to pay month-to-month. Knowing how long you want to commit to your phone service and how much you're willing to pay toward that commitment can help you narrow down your options.
- Reputation. At the end of the day, user reviews are the best way to see if other business owners like you are getting their money's worth. Does your chosen business phone system have solid ratings from the Better Business Bureau? Are other business owners rating the companies highly? Or are you seeing some red flags in reviews? Take the experience of other entrepreneurs just like you into account to help you make your final decision.
To help you pick out the best phone system for your business, Top Consumer Reviews has reviewed and ranked the top providers on the market. Our research aims to give you the tools and techie details to navigate through the options and find the perfect phone system match for your company. We hope this helps you confidently choose a business phone system that meets your operational needs and helps you get back to the most important thing: running your business!
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