Our reviewers evaluate products and services based on unbiased research. Top Consumer Reviews may earn money when you click on a link. Learn more about our process.

Grasshopper Review

Saturday, February 4th

2023 Business Phone System Reviews

Grasshopper Review 3 Star Rating


3 Star Rating
  • Plans ranging from $29 to $89 per month
  • 7-day free trial with basic features
  • Works with your personal phone, no extra equipment needed
  • Get vanity, toll-free, or local numbers, or port your current number
  • Add-on services include Call Blasting, Voice Studio, Ruby Receptionists, International Calling, Extra Numbers and Extra Extensions

Grasshopper is a virtual business phone system that piggybacks off your current mobile service. You can get all of your business calls (and everything associated with a business phone number, like texts, inbound faxes and more) routed to your existing cell phone - but with a separate phone number. Choose from standard local, vanity, or toll-free numbers, or port any current business phone number you have to the Grasshopper service.

Take advantage of a one-week free trial

We think it's a good idea to use Grasshopper's 7-day free trial before committing to a plan. With this trial, you'll get one phone number and three extensions, 100 Business Talk minutes, 100 Business Texts, and all of the features you'd get with the full version of the service. And, even if you decide to continue on as a Grasshopper customer, consider paying monthly for a while before switching to an annual plan - just to be sure that the business phone system works well for you in the long run.

Business Phone System Costs

  • $29/month for 1 phone number, 3 extensions
  • $49/month for 3 phone numbers, 6 extensions
  • $89/month for 5 phone numbers, unlimited extensions
  • Save 10% when paying annually instead of monthly
  • Free 7-day trial

3 plans to choose from

How much does a Grasshopper plan cost? There are three to choose from: Solo, Partner, and Small Business. The Solo plan is, as the name suggests, for a single phone number with three extensions. They call it "perfect for the entrepreneur with a side gig" and it's $29/month. If you've got a growing business with up to three employees, the Partner package has three phone numbers and six extensions, priced at $49/month. Finally, if you need five phone numbers and unlimited extensions, the Small Business tier is for you; it'll cost you $89/month. All three plans are discounted 10% if you pay annually instead of monthly.

Add-ons for a fee

And that's just the tip of the iceberg. If you want add-ons like Call Blasting (ringing up to 15 of your lines simultaneously to reduce wait times), professionally-recorded greetings, US-based receptionists through Ruby, extra numbers or extensions, or international calling, those come with extra fees.

Best Business Phone Systems

Not the only company in the portfolio

It's not necessarily easy to tell how well Grasshopper is doing reputation-wise. The parent company is LogMeIn, Inc., which also happens to own the LastPass password management system and another one of the business phone system providers in our evaluation. Overall, the business earns an "A+" and accreditation from the BBB, but that doesn't really tell you much about Grasshopper specifically.

Some customers love the system...

Customer feedback for Grasshopper is just average. Some business owners enthusiastically recommend the provider for its easy-to-use phone systems, especially being able to keep their personal mobile phone and get business calls routed there - with clear identification that it's a customer and not a personal contact. It's encouraging to find reviews from clients who have used Grasshopper for several years and still rely on it to keep them connected with their team and their incoming calls.

...while others have voiced complaints

On the other hand, we also found more than a few complaints. Some described issues going unresolved with Grasshopper's customer service team: big ones like mysteriously losing ownership of their business phone number or calls not going through on any of the phone lines or extensions. Plus, for users whose businesses grew in leaps and bounds, the Grasshopper system couldn't keep up and they had to switch to a new provider (often one of those featured in our evaluation).

Not the best, not the worst

In general, Grasshopper is what it claims to be: an entry-level business phone system that's ideal for startups, sole proprietors, or other small companies. It doesn't offer the most value, and you'll need a different provider if you want advanced features like integrations or video conferencing. However, it's not the worst way to get a separate business phone number without having to change anything about your current, personal mobile service.

Which Company Offers the Best Business Phone System?

To answer that question, you first need to decide what exactly you need your system to accomplish. Is it just the basics, like having a separate number for business calls and being able to route them to different employees? Or are you looking for something fully-featured, with the ability to handle video conferencing and file sharing, integrate with apps you're already using, and extend your reach globally?

No matter what type of phone system your business needs, you've got options! Even if you're a solo entrepreneur, there's a provider for you. If you're wondering whether it's going to be a huge investment to set up your business phones, that depends on how you look at it.

The Best Business Phone Systems Compare Business Phone Systems Compare Business Phone System Reviews What are the best Business Phone Systems Best Business Phone System Reviews

Business Phone System FAQ

A business phone system allows you to manage all of your company's telecommunications. Packages may include a toll-free phone number, call routing to multiple users, and voicemail retrieval via email.
Whatever your company's size, there's a system that fits. Most providers have packages and plans that scale well, so even if you start with just a few features and phones, you can expand as needed - or keep it exactly the same. Business phone systems are a fantastic way to manage multiple phones and users with little hassle.
They don't have to be! Monthly plans start at $9.95 for smaller packages of users and minutes.
There will probably be a slight learning curve, but the best providers of these systems will walk you through every step of setup and give you great tech support as long as you have your plan. Most services let you use an online dashboard to configure and manage every aspect of your system.
Yes, most of the time. If you've already invested in phones for your business, you don't want to have to spend a lot more to set up a business phone system - so choose a provider that lets you incorporate existing equipment.
Most customers use these systems to route phone calls among team members. It's easy to change which numbers are directed to which phones, for easy coverage when someone is out of the office or unavailable. Other popular features are creating a virtual PBX, receiving and sending faxes, automated voicemail-to-text, call screening, and even premium hold music!
Very! Some providers have been in business for more than 20 years, and they know exactly how to help you get your system up and running the way you want. You can always check out a company's customer feedback and their rating from the Better Business Bureau, for assurance that a provider is on the up-and-up.
Of course. Because you're not physically installing phone lines in your business, changing your business phone system is easy to do. And, many services have a 30-day money-back guarantee to protect you even more.
Compare the Best Reviews

Continued from above...

Gone are the days of having to buy equipment and install landlines: most business phone systems today rely on mobile phones and can often use what you already have, minimizing hardware expenses like never before. That doesn't mean it's going to be cheap, though: expect monthly costs ranging anywhere from $12 to over $100 per user, depending on the features you require and which provider you choose.

However, that doesn't mean you'll end up spending more money. Those costs can quickly be offset by increased productivity, getting more customers because of faster response times, and all-in-one packaging that eliminates the need for multiple vendor contracts.

There are a lot of business phone system services out there, and it can be a little daunting narrowing down the possibilities. Want some help? Keep these four Cs in mind as you look for the one that will be the best fit for your company:

  • Convenience. How easy is it to set up and use the business phone system? Will it save you time and hassle over the long run? Does it work well with the phones, apps, and other processes your company already uses?
  • Cost. How much will you pay to get the business phone system that meets your day-to-day operational needs? How do those fees compare with rival systems? Do you get a good value for the money?
  • Contracts. Do you have to make a commitment of a year or longer? Does paying for a year-long contract get you a discount on your monthly fees? What happens if you need to break your contract?
  • Customer Support. It's easy to make big promises about service and savings but not as easy to keep them. How does the provider respond after the sale, to keep your system up and running with little to no downtime?

To help you get the right phone system for your business, TopConsumerReviews.com has evaluated and ranked the top providers on the market today. We're confident that this information will help you easily sort through the options and find the perfect match for your company!

See the Best Business Phone System
The Best Reviews of Business Phone Systems