Monday, July 7th
2025 Business Phone System Reviews
Nextiva
- Prices from $18.95 to $40.95 per user per month
- 3 plans
- Includes voice and chat
- SMS and MMS
- Integration with major platforms like Google, Outlook, Quickbooks and more
- Call and video conference recording
- 4.6-star rating average from customers
- "A+” rating and accreditation from the BBB
Established in 2006, Nextiva operates as a VoIP provider situated in Scottsdale, Arizona, emphasizing cloud-based communication services. With its technology supporting over 150,000 businesses, Nextiva offers NextOS, a one-stop shop platform delivering cloud-based communication, CRM, videoconferencing, email services, analytics, screen sharing, AI, and machine learning capabilities. This platform integrates with various applications such as Outlook, Google Cloud products, QuickBooks, DropBox, and ZenDesk.
Free trial missing from site
Getting started with Nextiva is simple. On the main page of the site, there are three quick links to get you where you need to go. You can choose to review the benefits of Nextiva through the "Explore” button, learn more, and get quotes through the "Get a Quote” link, or jump right in on the "Get Started” in the top navigation bar if you're ready to commit. While Nextiva used to have a 7-day free trial, we struggled to find any current offers on the Nextiva site. During our research, we tried looking on multiple pages and the site's FAQ, but couldn't find any option for a free trial. This may be something you'll need to bring up with a rep if you decide to call.
Three plans to choose from
Nextiva offers three service packages: Essential, Professional, and Enterprise.
- The Essential package includes unlimited voice & video calling, voicemail, toll-free numbers, Outlook/Google Contacts Integrations, and unlimited internet fax.
- If you want more, the Professional package adds unlimited conference calls with up to 40 participants, screen sharing, auto attendant (multi-level), mobile and desktop SMS/MMS, and Salesforce/HubSpot Integrations.
- Finally, the Enterprise option adds on still more features (including those already offered by Essential and Professional) like unlimited participants on voice and video conferencing, call recording, unlimited video conference recording, voicemail transcription, Microsoft Teams/ Enterprise Integrations, and Single Sign On.
Prices from $18.95 to $40.95 per month
The pricing is easy to access from the "Pricing” page, where you can compare the different plans side by side. The Essential package is the most affordable at $18.95 per user per month. The Professional package costs $22.95 per user per month, and the Enterprise package is $32.95 per user per month. These prices are all based on an annual commitment. If you prefer to pay as you go, the month-to-month cost is $25.95 for Essential, $30.95 for Professional, and $40.95 for Enterprise.
Praise for reliability
Nextiva currently holds a top-tier "A+" rating and accreditation from the Better Business Bureau, and its customer feedback is similarly impressive. According to third-party review sites like Trustpilot and ConsumerAffairs, Nextiva has an impressive average of 4.6 stars. Customers who used it for their "major business ventures” have been using Nextiva for years and praise it for its reliability. Customers also loved the attentiveness of support reps at Nextiva and the assistance with setup to help the software run smoothly.
Good for large or growing businesses
Nextiva is a great option for larger enterprises, and it may be worthwhile for small businesses too. Given that the prices are similar to some "basic” companies in our review but offer more features for small businesses looking to grow, this could be a great way to prepare your communications for future expansion. With stellar reviews from customers who've used Nextiva for years, it stands out as a favorite with business owners and large teams. For this reason, it gets a very high rating.
More Business Phone System Reviews
The 10 Best Business Phone Systems
Where Can You Find the Best Business Phone System?
Deciding on the right business phone system for your company can take a lot of research. What do you want to accomplish with your new business phone system? Are you looking for a basic system that provides separate numbers for business calls and can route them to different employees? Or do you require a fully-featured system with capabilities for video conferencing, file sharing, app integration, and global reach?
Sometimes a small business only needs a few features whereas a larger corporation might not be able to function without those extra integrations. Understanding your specific requirements and how you intend to grow as a business is crucial before diving into the world of business phone systems.
Business Phone System FAQ
Continued from above...
Regardless of your business size, there are plenty of ways to serve your company with a new phone system. Even solo entrepreneurs can find suitable providers with features meant to help out a single business owner specifically.
Some systems are as simple as adding an 800 number to your existing device, making it simple to separate your business from personal calls while still managing your life on one phone. Other systems are primed for large, even international, businesses that need to field hundreds of calls, record videos, or send out automated texts.
While a business phone system might have been an expensive venture before, the landscape has evolved from the days of purchasing equipment and installing landlines. Nowadays, most business phone systems rely on mobile phones and offer totally online or cloud-based calling systems. Companies can use existing hardware and minimize upfront costs significantly. However, monthly expenses can still range from $12 to over $100 per user, depending on features and provider choices.
Despite potential initial costs, investing in a business phone system can yield some serious benefits. Enhanced productivity, quicker response times, and better data collection can be essential to your business and its future growth. Make sure to weigh the long-term advantages against the upfront costs when considering a business phone system for your company.
When picking out your new business phone system, you might get overwhelmed by the many available options out there. Here are several factors to consider to help you find the perfect phone support for your business:
- Setup. Many of the sites offer setup by their professionals, making this an easy way to separate out the quality services from those you might want to avoid. The ease of setup and whether or not you can demo the program can make or break a phone system experience.
- Cost. Not all business phone systems are the same, though many of them have similar costs. Make sure you dive into features and the cost vs. value you'll be getting for your money before you lock in on your chosen phone system.
- Commitment. Some companies require an annual contract while others allow you to pay month-to-month. Knowing how long you want to commit to your phone service and how much you're willing to pay toward that commitment can help you narrow down your options.
- Reputation. At the end of the day, user reviews are the best way to see if other business owners like you are getting their money's worth. Does your chosen business phone system have solid ratings from the Better Business Bureau? Are other business owners rating the companies highly? Or are you seeing some red flags in reviews? Take the experience of other entrepreneurs just like you into account to help you make your final decision.
To help you pick out the best phone system for your business, Top Consumer Reviews has reviewed and ranked the top providers on the market. Our research aims to give you the tools and techie details to navigate through the options and find the perfect phone system match for your company. We hope this helps you confidently choose a business phone system that meets your operational needs and helps you get back to the most important thing: running your business!
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