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Ooma Review

Saturday, February 4th

2023 Business Phone System Reviews

Ooma Review 2 Star Rating


2 Star Rating
  • Cloud-based VoIP-based business phone systems
  • Two basic plans to choose from
  • Enterprise-level packages available with consultation
  • No contract required
  • "A+" rated and accredited by the BBB

Ooma was founded in 2003 and focuses on small to medium-sized businesses. Their cloud-based VoIP platform can be set up in less than 20 minutes.

Over three dozen features included

There are two basic business phone plans with Ooma, Office and Office Pro. Both come with over 35 user-friendly features, like extension dialing, forwarded calls during device outages, call flip, SMS messaging, and many more. The Pro tier adds some of today's more advanced features: video conferencing, desktop app, call recording, voicemail transcription and caller info match, plus higher usage limits for call park, extension monitoring, and audio conference room participants. Both plans are affordably priced: you'll pay $19.95 per month per user with Ooma Office and $25.95 per month per user for Ooma Office Pro.

Business Phone System Costs

  • $19.95 per month per user for Ooma Office
  • $24.95 per month per user for Ooma Office Pro
  • Enterprise-level systems available by consultation only

Schedule a consult if you need enterprise-level features

If you're looking for more advanced capabilities, like API integrations, customized call center flows, SIP trunking and so forth, Ooma offers Enterprise Solutions. These business phone systems are custom-designed to meet your company's unique needs, and you'll need to schedule a consultation to even get an inkling of what your monthly or annual costs would be. You can get that process started by selecting the Enterprise option in the Business Phone dropdown at the top of the page.

Best Business Phone Systems

Not so up-to-date?

However, we're not entirely sure Ooma is keeping pace with the times. Not only did we find several typos and strangely-worded phrases on their website, but also their Awards section seems to have petered out in 2016. That gives the impression that Ooma was a go-to service a decade or so ago, but not so much anymore. There's also a heavy emphasis on desk phones throughout their business phone system descriptions and quote process; most small businesses today are looking for quick, seamless integration with the mobile phones they already have. Ooma can do that, but you might not know it if you just glanced at their site.

Customer service hassles

Beyond that, Ooma's reputation is definitely not on par with our higher-rated providers of business phone services. Despite having an "A+" and accreditation from the Better Business Bureau, Ooma's BBB listing had over 100 complaints and negative reviews in the year leading up to this review. Our biggest concern stems from client comments about Ooma's requirement that service be cancelled strictly by phone, but attempts to do exactly that result in endless wait times and unexplainably-disconnected calls - effectively leaving small businesses with no way of getting out of the service. Other customers describe problems getting Ooma to release their business phone numbers when trying to port their service to a new provider, having to change their credit card number to get Ooma to stop billing them for services they're no longer receiving, and other significant issues.

Lowest-ranked option for business phone systems

Ooma has business phone systems that won't cost an arm and a leg - but their service is inconsistent at best. Some business owners love what they've gotten here, but others call the Ooma experience a nightmare, unreliable, and even fraudulent. You've got other inexpensive options for decent business phone coverage among the higher-rated platforms in our evaluation.

Which Company Offers the Best Business Phone System?

To answer that question, you first need to decide what exactly you need your system to accomplish. Is it just the basics, like having a separate number for business calls and being able to route them to different employees? Or are you looking for something fully-featured, with the ability to handle video conferencing and file sharing, integrate with apps you're already using, and extend your reach globally?

No matter what type of phone system your business needs, you've got options! Even if you're a solo entrepreneur, there's a provider for you. If you're wondering whether it's going to be a huge investment to set up your business phones, that depends on how you look at it.

The Best Business Phone Systems Compare Business Phone Systems Compare Business Phone System Reviews What are the best Business Phone Systems Best Business Phone System Reviews

Business Phone System FAQ

A business phone system allows you to manage all of your company's telecommunications. Packages may include a toll-free phone number, call routing to multiple users, and voicemail retrieval via email.
Whatever your company's size, there's a system that fits. Most providers have packages and plans that scale well, so even if you start with just a few features and phones, you can expand as needed - or keep it exactly the same. Business phone systems are a fantastic way to manage multiple phones and users with little hassle.
They don't have to be! Monthly plans start at $9.95 for smaller packages of users and minutes.
There will probably be a slight learning curve, but the best providers of these systems will walk you through every step of setup and give you great tech support as long as you have your plan. Most services let you use an online dashboard to configure and manage every aspect of your system.
Yes, most of the time. If you've already invested in phones for your business, you don't want to have to spend a lot more to set up a business phone system - so choose a provider that lets you incorporate existing equipment.
Most customers use these systems to route phone calls among team members. It's easy to change which numbers are directed to which phones, for easy coverage when someone is out of the office or unavailable. Other popular features are creating a virtual PBX, receiving and sending faxes, automated voicemail-to-text, call screening, and even premium hold music!
Very! Some providers have been in business for more than 20 years, and they know exactly how to help you get your system up and running the way you want. You can always check out a company's customer feedback and their rating from the Better Business Bureau, for assurance that a provider is on the up-and-up.
Of course. Because you're not physically installing phone lines in your business, changing your business phone system is easy to do. And, many services have a 30-day money-back guarantee to protect you even more.
Compare the Best Reviews

Continued from above...

Gone are the days of having to buy equipment and install landlines: most business phone systems today rely on mobile phones and can often use what you already have, minimizing hardware expenses like never before. That doesn't mean it's going to be cheap, though: expect monthly costs ranging anywhere from $12 to over $100 per user, depending on the features you require and which provider you choose.

However, that doesn't mean you'll end up spending more money. Those costs can quickly be offset by increased productivity, getting more customers because of faster response times, and all-in-one packaging that eliminates the need for multiple vendor contracts.

There are a lot of business phone system services out there, and it can be a little daunting narrowing down the possibilities. Want some help? Keep these four Cs in mind as you look for the one that will be the best fit for your company:

  • Convenience. How easy is it to set up and use the business phone system? Will it save you time and hassle over the long run? Does it work well with the phones, apps, and other processes your company already uses?
  • Cost. How much will you pay to get the business phone system that meets your day-to-day operational needs? How do those fees compare with rival systems? Do you get a good value for the money?
  • Contracts. Do you have to make a commitment of a year or longer? Does paying for a year-long contract get you a discount on your monthly fees? What happens if you need to break your contract?
  • Customer Support. It's easy to make big promises about service and savings but not as easy to keep them. How does the provider respond after the sale, to keep your system up and running with little to no downtime?

To help you get the right phone system for your business, TopConsumerReviews.com has evaluated and ranked the top providers on the market today. We're confident that this information will help you easily sort through the options and find the perfect match for your company!

See the Best Business Phone System
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