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Phone Review

Friday, December 2nd

2022 Business Phone System Reviews

Top Consumer Reviews Best-In-Class Blue Ribbon Award Phone Review 5 Star Rating


5 Star Rating
  • VoIP-based business phone systems
  • No contracts or long-term commitments
  • HIPAA-compliant
  • 3 plans to choose from
  • Mix-and-match plan types across employees/users
  • "A+" rated by the BBB
  • 30-day money-back guarantee
  • 24/7/365 live support
Top Consumer Reviews Best-In-Class Blue Ribbon Award

Phone calls itself "the ultimate communications solution for small businesses" . Their 40,000+ customers come from every industry and are able to use this provider's affordable business phone systems to stay responsive and connected - even in situations that require HIPAA compliance.

Different plans for different users

One thing we love about Phone is being able to mix-and-match plans across all of the users in a company. Maybe you don't need everyone to have CRM integration or call analytics, right? You only pay for the type of phone system each employee needs. You'll see that right on the main pricing page: specify how many people will need each plan type, and see your total monthly price populate in the box underneath. Super simple!

Business Phone System Costs

  • Up to $12.99 per month per user for Basic
  • Up to $19.99 per month per user for Plus
  • Up to $29.99 per month per user for Pro
  • 20% discount when paying annually

3 packages available, plus custom options

What will you get with Phone's three plans? At the Basic level, priced at $12.99 per month per user, you'll get 300 pooled minutes, 1000 pooled text segments, and video conferencing with 10 participants. Moving up to the Plus plan for $19.99 per month per user, you'll get unlimited minutes and text messages, HIPAA-compliant video conferencing with up to 25 participants and recording, and IP desk phone compatibility. Finally, Pro users pay $29.99 per month and get all the features of the Basic and Plus tiers, as well as call recording and analytics, CRM integration, 100-participant video conferencing with HiFi transcription and whiteboard capabilities, and voicemail transcription. Those prices are all based on a single user; you'll find lower prices as you add more employees up to 29; any plans you set to 30+ users will prompt you to reach out to Phone for a custom quote.

Best Business Phone Systems

Plenty of included features and add-ons

Even Phone's standard features are definitely well-rounded for the money. All plans include text messaging, voicemail-to-email, call routing and video meetings. We recommend going to the Detailed Plan Comparison chart to see all of the 50+ possible features with Phone plans, to help you determine which of your users will need each specific plan type. There are several add-ons you can consider for your business system with Phone. Live Receptionist starts at $90/month. If you need your platform to work with IP desk phones, you'll pay $4.99/month per device, only available with Plus and Pro plans. Call recording is $7.99/month (but it's included if you're a Pro user). And, if you need a global number or international dialing capabilities, you can add that to your package as well.

Perfect BBB listing, few complaints

What's the catch? Surprisingly, we didn't find one. With business phone systems, you'll usually either pay a lot or get poor customer service after the fact. It's unusual to find a provider that gives businesses affordable monthly pricing and terrific support, but Phone seems to get it done. The BBB rates this service with an "A+" , and we were almost overjoyed to see only 12 complaints registered there in the three-year period leading up to our evaluation (that's really unusual, for what it's worth).

Unparalleled customer satisfaction

Almost all of Phone's client reviews are positive too. A few say that setting up their business phone system felt a little complicated and that integrations didn't go as smoothly as they'd hoped. On the other hand, we found plenty of praise from businesses that have used Phone systems - some for over a decade! - and describe it as scalable, affordable and easy to use. And, if not, Phone gives you both 24/7 live human support and a 30-day money-back guarantee.

First-place winner for business phone systems

For the most affordable and capable business phone system around, choose Phone. You won't find another platform that offers as much at this price point, or that delivers such excellent customer care. Particularly if you need HIPAA compliance for your company's communications, Phone is the best option on the market. This service earns our highest recommendation.

Which Company Offers the Best Business Phone System?

To answer that question, you first need to decide what exactly you need your system to accomplish. Is it just the basics, like having a separate number for business calls and being able to route them to different employees? Or are you looking for something fully-featured, with the ability to handle video conferencing and file sharing, integrate with apps you're already using, and extend your reach globally?

No matter what type of phone system your business needs, you've got options! Even if you're a solo entrepreneur, there's a provider for you. If you're wondering whether it's going to be a huge investment to set up your business phones, that depends on how you look at it.

The Best Business Phone Systems Compare Business Phone Systems Compare Business Phone System Reviews What are the best Business Phone Systems Best Business Phone System Reviews

Business Phone System FAQ

A business phone system allows you to manage all of your company's telecommunications. Packages may include a toll-free phone number, call routing to multiple users, and voicemail retrieval via email.
Whatever your company's size, there's a system that fits. Most providers have packages and plans that scale well, so even if you start with just a few features and phones, you can expand as needed - or keep it exactly the same. Business phone systems are a fantastic way to manage multiple phones and users with little hassle.
They don't have to be! Monthly plans start at $9.95 for smaller packages of users and minutes.
There will probably be a slight learning curve, but the best providers of these systems will walk you through every step of setup and give you great tech support as long as you have your plan. Most services let you use an online dashboard to configure and manage every aspect of your system.
Yes, most of the time. If you've already invested in phones for your business, you don't want to have to spend a lot more to set up a business phone system - so choose a provider that lets you incorporate existing equipment.
Most customers use these systems to route phone calls among team members. It's easy to change which numbers are directed to which phones, for easy coverage when someone is out of the office or unavailable. Other popular features are creating a virtual PBX, receiving and sending faxes, automated voicemail-to-text, call screening, and even premium hold music!
Very! Some providers have been in business for more than 20 years, and they know exactly how to help you get your system up and running the way you want. You can always check out a company's customer feedback and their rating from the Better Business Bureau, for assurance that a provider is on the up-and-up.
Of course. Because you're not physically installing phone lines in your business, changing your business phone system is easy to do. And, many services have a 30-day money-back guarantee to protect you even more.
Compare the Best Reviews

Continued from above...

Gone are the days of having to buy equipment and install landlines: most business phone systems today rely on mobile phones and can often use what you already have, minimizing hardware expenses like never before. That doesn't mean it's going to be cheap, though: expect monthly costs ranging anywhere from $12 to over $100 per user, depending on the features you require and which provider you choose.

However, that doesn't mean you'll end up spending more money. Those costs can quickly be offset by increased productivity, getting more customers because of faster response times, and all-in-one packaging that eliminates the need for multiple vendor contracts.

There are a lot of business phone system services out there, and it can be a little daunting narrowing down the possibilities. Want some help? Keep these four Cs in mind as you look for the one that will be the best fit for your company:

  • Convenience. How easy is it to set up and use the business phone system? Will it save you time and hassle over the long run? Does it work well with the phones, apps, and other processes your company already uses?
  • Cost. How much will you pay to get the business phone system that meets your day-to-day operational needs? How do those fees compare with rival systems? Do you get a good value for the money?
  • Contracts. Do you have to make a commitment of a year or longer? Does paying for a year-long contract get you a discount on your monthly fees? What happens if you need to break your contract?
  • Customer Support. It's easy to make big promises about service and savings but not as easy to keep them. How does the provider respond after the sale, to keep your system up and running with little to no downtime?

To help you get the right phone system for your business, TopConsumerReviews.com has evaluated and ranked the top providers on the market today. We're confident that this information will help you easily sort through the options and find the perfect match for your company!

See the Best Business Phone System
The Best Reviews of Business Phone Systems