Monday, July 7th
2025 Business Phone System Reviews
Phone
- Prices from $12.99 to $29.99 per month
- 3 plans
- Includes voice and chat
- SMS and MMS
- Integration with major technologies
- Call and video conference recording
- Live receptionist features
- "A+” rating from the BBB
Phone offers a cloud-based PBX business phone solution designed for small businesses. With over 50,000 customers spanning healthcare, retail, legal, education, finance, business services, and more, Phone serves any business that engages in phone communications.
Professional features at a lower cost
You gain access to voice, video, text, call management, and collaboration features similar to those of enterprise phone systems but without the hefty price tag. Phone allows businesses to use desktops running on Mac OS or Microsoft Windows as PBX extensions, supporting both voice and video calling while allowing you to manage and adjust your call settings.
Discounts and free trial offered
Phone's website offers a simplistic approach that makes it easy to find what you need right away. One of the benefits we quickly spotted was the option for discount codes. At the time of our review, Phone was offering 20% off every user for its services for 3 months. The demo link is also easy to find on the top navigation bar of the site, but there are no details as to how long the trial period lasts. You need to contact the service team at Phone to get access to the demo itself as well as the details.
Three plans
Phone offers three distinct packages.
- The Basic plan offers 500 pooled minutes, 1000 pooled text segments, and video conferencing for up to 10 participants.
- Stepping up to the Plus plan, Phone provides unlimited minutes and texts, HIPAA-compliant video conferencing with up to 25 participants, and compatibility with IP desk phones.
- Finally, the Pro plan includes all features of the Basic and Plus tiers, along with advanced functionalities like call recording and analytics, CRM integration, and high-capacity video conferencing with transcription and whiteboard capabilities.
Tons of standard features
All of the options include standard features like text messaging, voicemail-to-email, call routing, and video meetings are included across all plans. Phone offers over 50 possible features, allowing users to tailor their phone systems to meet specific needs. Furthermore, various add-ons such as Live Receptionist, IP desk phone compatibility, call recording, and international dialing capabilities are available.
Prices start from $12.99 to $29.99 per month
The pricing is simple but does require you to know how many users will be on the system. The Basic plan starts at $12.99 per month per user, the Plus plan costs $19.99 per month per user, and the Pro Plan is $29.99 per month per user. If you want one user with additional phone lines, you can do so for $4.99 per month rather than adding an entirely new user.
Reviews show service issues
Phone enjoys an outstanding reputation, with an "A+" rating from the Better Business Bureau and a minimal number of complaints. However, there are some concerns registered on third-party review sites like Trustpilot. Currently, Trustpilot shows a 1.6-star average for Phone. Customers complained about tech issues when increasing the number of phone lines or otherwise scaling up their business. Other customers had accounts suspended without warning and there are a range of complaints about the complexity of signing up too. While other review sites and blogs seem to love Phone, these reviews raise some questions about reliability.
Mid-tier due to concerning reviews
While Phone was formerly a favorite, the negative reviews raise some red flags about how reliable Phone is in the long term. Considering that there's a lack of transparency with the free trial and the prices are based per person rather than the service as a whole, there are some sites out there that offer better deals and better reliability. While Phone still has impressive features for the price, you may want to check carefully before signing up.
More Business Phone System Reviews
The 10 Best Business Phone Systems
Where Can You Find the Best Business Phone System?
Deciding on the right business phone system for your company can take a lot of research. What do you want to accomplish with your new business phone system? Are you looking for a basic system that provides separate numbers for business calls and can route them to different employees? Or do you require a fully-featured system with capabilities for video conferencing, file sharing, app integration, and global reach?
Sometimes a small business only needs a few features whereas a larger corporation might not be able to function without those extra integrations. Understanding your specific requirements and how you intend to grow as a business is crucial before diving into the world of business phone systems.
Business Phone System FAQ
Continued from above...
Regardless of your business size, there are plenty of ways to serve your company with a new phone system. Even solo entrepreneurs can find suitable providers with features meant to help out a single business owner specifically.
Some systems are as simple as adding an 800 number to your existing device, making it simple to separate your business from personal calls while still managing your life on one phone. Other systems are primed for large, even international, businesses that need to field hundreds of calls, record videos, or send out automated texts.
While a business phone system might have been an expensive venture before, the landscape has evolved from the days of purchasing equipment and installing landlines. Nowadays, most business phone systems rely on mobile phones and offer totally online or cloud-based calling systems. Companies can use existing hardware and minimize upfront costs significantly. However, monthly expenses can still range from $12 to over $100 per user, depending on features and provider choices.
Despite potential initial costs, investing in a business phone system can yield some serious benefits. Enhanced productivity, quicker response times, and better data collection can be essential to your business and its future growth. Make sure to weigh the long-term advantages against the upfront costs when considering a business phone system for your company.
When picking out your new business phone system, you might get overwhelmed by the many available options out there. Here are several factors to consider to help you find the perfect phone support for your business:
- Setup. Many of the sites offer setup by their professionals, making this an easy way to separate out the quality services from those you might want to avoid. The ease of setup and whether or not you can demo the program can make or break a phone system experience.
- Cost. Not all business phone systems are the same, though many of them have similar costs. Make sure you dive into features and the cost vs. value you'll be getting for your money before you lock in on your chosen phone system.
- Commitment. Some companies require an annual contract while others allow you to pay month-to-month. Knowing how long you want to commit to your phone service and how much you're willing to pay toward that commitment can help you narrow down your options.
- Reputation. At the end of the day, user reviews are the best way to see if other business owners like you are getting their money's worth. Does your chosen business phone system have solid ratings from the Better Business Bureau? Are other business owners rating the companies highly? Or are you seeing some red flags in reviews? Take the experience of other entrepreneurs just like you into account to help you make your final decision.
To help you pick out the best phone system for your business, Top Consumer Reviews has reviewed and ranked the top providers on the market. Our research aims to give you the tools and techie details to navigate through the options and find the perfect phone system match for your company. We hope this helps you confidently choose a business phone system that meets your operational needs and helps you get back to the most important thing: running your business!
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