Saturday, February 4th
2023 Business Phone System Reviews
Ring Central
- Lots of pricing and service tiers: you only pay for what your team needs
- Ample integration capabilities with established partners - or design your own
- Great options for global-scale teams
- 7 layers of security, redundant data centers
- "A+" rated and accredited by the BBB
RingCentral is "a complete, global cloud communications and collaboration solution" , offering a single platform for voice, team collaboration and messaging, video meetings and contact center needs. It's one of the easiest business phone systems to use if you've got international teams, with numbers available instantly in more than 100 countries.
Try a product demo
We were excited that RingCentral offers a full product demo if you're still on the fence - but less enthusiastic about having to provide our name, email, business phone number and other identifying details to access it. (Helpful hint: you don't have to enter accurate info there to see the demo videos. Just saying.) Still, we encourage you to get there however you choose: it's a useful way to get an overview of their business phone system components and capabilities, like Cloud PBX, Business SMS, Management and Reports, and Call Management.
Lots of variables will determine your cost
There are three basic business phone plans at RingCentral: MVP, which is their most popular service, Video, and Contact Center. As you start looking into this provider, it gets complicated. Are you paying annually or monthly? How many users do you have? What features are your non-negotiables? We recommend taking a look at their Plans & Pricing page, to get an idea of what it might cost to get the features and users your business will need.
Business Phone System Costs
- MVP - from $19.99 to $69.99 per user per month
- Video - Up to $11.99 per user per month
- Contact Center - contact sales to get a quote
- Discounts up to 33% when paying annually
Slide and choose
Start by using the sliders at the top to indicate how many users you expect to have and whether you want to pay on a monthly or annual basis. Also at the bottom of the MVP page, you'll find a helpful side-by-side comparison of what's included in each tier of service (Essentials, Standard Premium, Ultimate): at a glance, you'll know that you need at least the Standard package if you want quality-of-service reports, or the Premium plan if hot desking is a must-have. Generally speaking, you can expect your RingCentral business phone system to cost anywhere from $19.99 to $69.99 per person per month, depending on how many users you have and which plan and package you choose.
Save money with all-in-one phone systems
Even though that may sound spendy, using a business phone system offered by RingCentral could save your company money in the end. Several case studies on the site describe reducing communications costs by 25-35%. How? Through bundled solutions that eliminate a lot of the smaller costs you'd experience when piecing together a system on your own (like local telcos and third-party add-on services). Whether your specific business would save money depends on many factors, but it's worth reaching out to RingCentral's sales team to see if their all-in-one solution could provide a decent ROI.
Vast options for integrations
How about integrations? RingCentral uses an open API platform that lets you connect with what you're already using, like Salesforce or Zendesk, or with any custom apps or integrations your developers want to create. There's an entire App Gallery you can browse to see which ones are designated as "authorized" , "premier" or "elite" , depending on the level of trust the partner has with RingCentral.
Emphasis on uptime and security
Security and availability are a priority with this provider. With seven layers of security and geographically-dispersed data centers, your phone system is protected from failure - whether due to a natural disaster, cybercrime, or operational error. They also advertise achieving 99.999% uptime SLA.
Mostly positive customer reviews
The company gets some pretty big accolades, like an "A+" and accreditation from the Better Business Bureau, and being selected more than once as PC Mag's highest-rated, Editor's Choice for cloud PBX with collaboration. RingCentral also has a great reputation for regularly added features without driving up their core prices. Their customer reviews are mostly positive as well - although we did find some business owners who complained about mandatory contracts with automatic renewals, or antiquated interfaces in some areas.
Better-than-average for business phone systems
RingCentral has come a long way since their PBX days. They've made huge leaps to keep up with today's cloud-based business phone systems, and they lead the pack in some areas. Be sure you understand what you're getting, and you should be very happy with your business phone system. RigCentral earns very high marks.
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Which Company Offers the Best Business Phone System?
To answer that question, you first need to decide what exactly you need your system to accomplish. Is it just the basics, like having a separate number for business calls and being able to route them to different employees? Or are you looking for something fully-featured, with the ability to handle video conferencing and file sharing, integrate with apps you're already using, and extend your reach globally?
No matter what type of phone system your business needs, you've got options! Even if you're a solo entrepreneur, there's a provider for you. If you're wondering whether it's going to be a huge investment to set up your business phones, that depends on how you look at it.
Business Phone System FAQ
Continued from above...
Gone are the days of having to buy equipment and install landlines: most business phone systems today rely on mobile phones and can often use what you already have, minimizing hardware expenses like never before. That doesn't mean it's going to be cheap, though: expect monthly costs ranging anywhere from $12 to over $100 per user, depending on the features you require and which provider you choose.
However, that doesn't mean you'll end up spending more money. Those costs can quickly be offset by increased productivity, getting more customers because of faster response times, and all-in-one packaging that eliminates the need for multiple vendor contracts.
There are a lot of business phone system services out there, and it can be a little daunting narrowing down the possibilities. Want some help? Keep these four Cs in mind as you look for the one that will be the best fit for your company:
- Convenience. How easy is it to set up and use the business phone system? Will it save you time and hassle over the long run? Does it work well with the phones, apps, and other processes your company already uses?
- Cost. How much will you pay to get the business phone system that meets your day-to-day operational needs? How do those fees compare with rival systems? Do you get a good value for the money?
- Contracts. Do you have to make a commitment of a year or longer? Does paying for a year-long contract get you a discount on your monthly fees? What happens if you need to break your contract?
- Customer Support. It's easy to make big promises about service and savings but not as easy to keep them. How does the provider respond after the sale, to keep your system up and running with little to no downtime?
To help you get the right phone system for your business, TopConsumerReviews.com has evaluated and ranked the top providers on the market today. We're confident that this information will help you easily sort through the options and find the perfect match for your company!
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