Monday, July 7th
2025 Business Phone System Reviews
Ring Central
- Prices from $20 to $35 per month
- 3 plans
- Includes voice, video, and chat
- International calling
- 30-day free demo
- Tech integrations
- SMS messaging included
- 14-day free trial
- "A+ rating from the BBB
RingCentral positions itself as a global communications and collaboration solution, offering a one-stop shop for communication needs. The offerings include voice, team collaboration, messaging, video meetings, and a contact center for your whole business.
Over 100 countries
Standing out as a perfect option for international teams, RingCentral offers services in over 100 countries. RingCentral's open API platform allows integration with existing software such as Salesforce or Zendesk, as well as custom applications and integrations. With an emphasis on security and uptime, RingCentral provides data protection through seven layers of security and geographically dispersed data centers.
14-day free trial
RingCentral provides a full product demo to help you gain insights into its business phone systems. However, accessing the demo requires providing personal details, such as name, email, and business phone number. Once you do this, you'll gain access to 14 days free on any of the plans to preview the tools and functionality for your business. You'll be able to demo Cloud PBX, Business SMS, Management and Reports, and Call Management.
Three plans for business
RingCentral offers three primary business phone plans: Core, Advanced, and Ultra.
- The Core plan from RingCentral offers the baseline features you need to kickstart your business, including the core phone system, HD video, and messaging capabilities. With unlimited calls to the US and Canada, voicemail-to-text, call queues, and phone system administration, you get all the essentials of VoIP technology. Basic team management features like team messaging and document sharing are included, along with video meetings for up to 100 participants. You'll also get access to call recording, unlimited audio conferences, and a multi-level auto attendant along with 24/7 customer support.
- The Advanced plan builds on this foundation, offering automatic call recording, hot desking, a virtual receptionist, and conversation-based features like call monitoring and intervention. You can also expect integrations with platforms like Salesforce and Zendesk.
- Moving up to the Ultra plan provides unlimited storage, advanced analytics, and end-to-end encryption for video and messaging. With support for up to 200 participants in video meetings and automatic or on-demand call recording, it offers its features at a slightly higher cost but with exceptional value.
Pricing starts from $20 to $35 per month
Pricing is a little higher here than with other companies. However, it's still highly competitive for the features. The Core plan starts at $20 per user per month, the Advanced plan costs $25 per user per month, and the Ultra plan is $35 per user per month. These prices are based on one user as a base, so the costs can go up depending on how many users you plan to have with your RingCentral plan.
One-stop-shop could save you long-term
Despite the apparent cost, investing in RingCentral's business phone system could lead to long-term savings for businesses. Case studies on RingCentral's website show cost reductions ranging from 25% to 35% depending on which bundle or solution you choose for your business. While actual savings depend on various factors, exploring RingCentral's one-stop-shop approach could be helpful to save money in the long run.
Praise for the all-in-one packaging
RingCentral has an "A+" rating and accreditation from the Better Business Bureau, along with multiple Editor's Choice awards from PC Mag for cloud PBX with collaboration. Reviews on ConsumerAffairs show some concerns but feedback is mostly positive with a 3.9-star average out of 5. The positive reviews show that setup is easy and customers love having access to international calls included in the price. Despite the higher price, customers frequently call RingCentral affordable due to its one-stop-shop approach. You don't have to cherry-pick extras and pay more monthly fees. There is also significant praise for the IT team at RingCentral, with most customers having their questions answered or problems solved within a matter of hours.
Best for international teams
RingCentral stands out as a solid choice for businesses seeking a reliable and feature-rich phone system. With its emphasis on security and uptime, and positive customer feedback, RingCentral earns high praise as a leading provider in the industry. While it could be a little cheaper, the one-stop shop approach offers impressive value for your money. Plus, you get access to lots of international features. For all these reasons, it earns a solid rating in our review.
More Business Phone System Reviews
The 10 Best Business Phone Systems
Where Can You Find the Best Business Phone System?
Deciding on the right business phone system for your company can take a lot of research. What do you want to accomplish with your new business phone system? Are you looking for a basic system that provides separate numbers for business calls and can route them to different employees? Or do you require a fully-featured system with capabilities for video conferencing, file sharing, app integration, and global reach?
Sometimes a small business only needs a few features whereas a larger corporation might not be able to function without those extra integrations. Understanding your specific requirements and how you intend to grow as a business is crucial before diving into the world of business phone systems.
Business Phone System FAQ
Continued from above...
Regardless of your business size, there are plenty of ways to serve your company with a new phone system. Even solo entrepreneurs can find suitable providers with features meant to help out a single business owner specifically.
Some systems are as simple as adding an 800 number to your existing device, making it simple to separate your business from personal calls while still managing your life on one phone. Other systems are primed for large, even international, businesses that need to field hundreds of calls, record videos, or send out automated texts.
While a business phone system might have been an expensive venture before, the landscape has evolved from the days of purchasing equipment and installing landlines. Nowadays, most business phone systems rely on mobile phones and offer totally online or cloud-based calling systems. Companies can use existing hardware and minimize upfront costs significantly. However, monthly expenses can still range from $12 to over $100 per user, depending on features and provider choices.
Despite potential initial costs, investing in a business phone system can yield some serious benefits. Enhanced productivity, quicker response times, and better data collection can be essential to your business and its future growth. Make sure to weigh the long-term advantages against the upfront costs when considering a business phone system for your company.
When picking out your new business phone system, you might get overwhelmed by the many available options out there. Here are several factors to consider to help you find the perfect phone support for your business:
- Setup. Many of the sites offer setup by their professionals, making this an easy way to separate out the quality services from those you might want to avoid. The ease of setup and whether or not you can demo the program can make or break a phone system experience.
- Cost. Not all business phone systems are the same, though many of them have similar costs. Make sure you dive into features and the cost vs. value you'll be getting for your money before you lock in on your chosen phone system.
- Commitment. Some companies require an annual contract while others allow you to pay month-to-month. Knowing how long you want to commit to your phone service and how much you're willing to pay toward that commitment can help you narrow down your options.
- Reputation. At the end of the day, user reviews are the best way to see if other business owners like you are getting their money's worth. Does your chosen business phone system have solid ratings from the Better Business Bureau? Are other business owners rating the companies highly? Or are you seeing some red flags in reviews? Take the experience of other entrepreneurs just like you into account to help you make your final decision.
To help you pick out the best phone system for your business, Top Consumer Reviews has reviewed and ranked the top providers on the market. Our research aims to give you the tools and techie details to navigate through the options and find the perfect phone system match for your company. We hope this helps you confidently choose a business phone system that meets your operational needs and helps you get back to the most important thing: running your business!
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