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Virtual PBX Review

Saturday, January 29th

2022 Business Phone System Reviews

Virtual PBX Review 4.5 Star Rating

Virtual PBX

4.5 Star Rating
  • VoIP-based business phone systems
  • Four different packages; custom plans available
  • Most integrations done through Zapier
  • "A+" rated and accredited by the BBB
  • 15-day money-back guarantee
  • 24/7/365 customer support for all plans

VirtualPBX has been around since 1997 - and it's the only business phone system we know that uses its own platform to be completely remote as a company! You can be confident that this service knows exactly what it means to keep teams connected - wherever their employees are located.

Business Phone System Costs

  • Starting at $16.99 per user per month for Flex
  • Starting at $25.99 per user per month for Essentials
  • Starting at $32.99 per user per month for Advanced
  • Starting at $59.99 per month for Spark, unlimited users
  • Discounts available when paying on an annual basis

Getting pricing is easy

Virtual PBX is extremely transparent with their pricing. Use the slider at the top of the price page to select the number of users you anticipate including in your business phone system, and then indicate if you'd rather pay monthly or annually (the latter is discounted). You'll quickly see how much you can expect to pay per user across all four of their package options: anywhere from a starting price of $16.99 per user for the Flex package to $32.99 for Advanced, and $47.99 to $59.99 for the Spark tier (with unlimited users!). Those will differ as you add or subtract from the total number of users in your package.

Integrations done via Zapier

VirtualPBX has plenty of integration options, but they do it a little differently than most of the services we reviewed. Instead of connecting directly with your favorite apps, VirtualPBX goes through Zapier to work with popular services like Slack, Trello, HubSpot, and even Gmail and beyond. This service uses templates for automation, like creating rows in Google Sheets when new VirtualPBX calls start or Pipedrive deals when voicemails are received through the VirtualPBX system. Is that a plus or a minus? For many small business owners, that's a great way to get more efficient without needing a lot of tech know-how. On the other hand, for larger enterprises, it might not offer as much flexibility as business phone systems that allow for direct integrations. The good news is that Zapier integrations are part of every package here, even the least expensive plan.

Best Business Phone Systems

Compare plans to get your required features

You'll definitely want to visit the Plan Comparison page to see which VirtualPBX plan has the right constellation of features for your business needs: there are too many to list here! You may want to click on the "Schedule a Demo" button to get a better idea of which plan you need. And even if you choose a package that doesn't wind up being the right fit, VirtualPBX has a 15-day money-back guarantee and they give you free one-on-one training sessions.

Almost no complaints!

It's usually a good sign when a company has an "A+" rating and accreditation from the Better Business Bureau. But, even more impressive is the fact that there were no complaints registered with the BBB. For a business that's been around for the better part of 25 years, that's no small feat. And, most feedback from long-term Virtual PBX clients matches that. A few had some hiccups during system upgrades, but across the board customers say that company reps are extremely responsive, helpful, and reachable whenever there's a glitch of any kind.

Expert service for distributed workforces

VirtualPBX is a reliable option for business phone systems. Especially in today's remote workplaces, it's reassuring to have a company that knows firsthand how important it is to have consistent uptime, convenient integrations, and award-winning customer support. For all of these reasons, VirtualPBX is one of our favorite choices.

Which Company Offers the Best Business Phone System?

To answer that question, you first need to decide what exactly you need your system to accomplish. Is it just the basics, like having a separate number for business calls and being able to route them to different employees? Or are you looking for something fully-featured, with the ability to handle video conferencing and file sharing, integrate with apps you're already using, and extend your reach globally?

No matter what type of phone system your business needs, you've got options! Even if you're a solo entrepreneur, there's a provider for you. If you're wondering whether it's going to be a huge investment to set up your business phones, that depends on how you look at it.

The Best Business Phone Systems Compare Business Phone Systems Compare Business Phone System Reviews What are the best Business Phone Systems Best Business Phone System Reviews

Business Phone System FAQ

A business phone system allows you to manage all of your company's telecommunications. Packages may include a toll-free phone number, call routing to multiple users, and voicemail retrieval via email.
Whatever your company's size, there's a system that fits. Most providers have packages and plans that scale well, so even if you start with just a few features and phones, you can expand as needed - or keep it exactly the same. Business phone systems are a fantastic way to manage multiple phones and users with little hassle.
They don't have to be! Monthly plans start at $9.95 for smaller packages of users and minutes.
There will probably be a slight learning curve, but the best providers of these systems will walk you through every step of setup and give you great tech support as long as you have your plan. Most services let you use an online dashboard to configure and manage every aspect of your system.
Yes, most of the time. If you've already invested in phones for your business, you don't want to have to spend a lot more to set up a business phone system - so choose a provider that lets you incorporate existing equipment.
Most customers use these systems to route phone calls among team members. It's easy to change which numbers are directed to which phones, for easy coverage when someone is out of the office or unavailable. Other popular features are creating a virtual PBX, receiving and sending faxes, automated voicemail-to-text, call screening, and even premium hold music!
Very! Some providers have been in business for more than 20 years, and they know exactly how to help you get your system up and running the way you want. You can always check out a company's customer feedback and their rating from the Better Business Bureau, for assurance that a provider is on the up-and-up.
Of course. Because you're not physically installing phone lines in your business, changing your business phone system is easy to do. And, many services have a 30-day money-back guarantee to protect you even more.
Compare the Best Reviews

Continued from above...

Gone are the days of having to buy equipment and install landlines: most business phone systems today rely on mobile phones and can often use what you already have, minimizing hardware expenses like never before. That doesn't mean it's going to be cheap, though: expect monthly costs ranging anywhere from $12 to over $100 per user, depending on the features you require and which provider you choose.

However, that doesn't mean you'll end up spending more money. Those costs can quickly be offset by increased productivity, getting more customers because of faster response times, and all-in-one packaging that eliminates the need for multiple vendor contracts.

There are a lot of business phone system services out there, and it can be a little daunting narrowing down the possibilities. Want some help? Keep these four Cs in mind as you look for the one that will be the best fit for your company:

  • Convenience. How easy is it to set up and use the business phone system? Will it save you time and hassle over the long run? Does it work well with the phones, apps, and other processes your company already uses?
  • Cost. How much will you pay to get the business phone system that meets your day-to-day operational needs? How do those fees compare with rival systems? Do you get a good value for the money?
  • Contracts. Do you have to make a commitment of a year or longer? Does paying for a year-long contract get you a discount on your monthly fees? What happens if you need to break your contract?
  • Customer Support. It's easy to make big promises about service and savings but not as easy to keep them. How does the provider respond after the sale, to keep your system up and running with little to no downtime?

To help you get the right phone system for your business, TopConsumerReviews.com has evaluated and ranked the top providers on the market today. We're confident that this information will help you easily sort through the options and find the perfect match for your company!

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