Monday, July 7th
2025 Business Phone System Reviews
Virtual PBX
- Prices from $9 to $28 per month
- 3 plans
- Includes voice, video, and chat
- SMS and MMS
- Integration with major services from companies such as Google, Outlook, Quickbooks and more
- Call and video conference recording
- 14-day free trial on all plans
- 4.8-star average rating
- "A+” rating from the BBB
VirtualPBX has been in operation since 1997, and it's unique in that it runs its entire company remotely using its own platform. They put an emphasis on ease of access and transparency.
Integration options
VirtualPBX offers numerous integration options through Zapier, enabling connectivity with popular services such as Slack, Trello, HubSpot, and Gmail. While this approach may differ from direct integrations offered by other providers, it provides accessibility and efficiency, particularly for small business owners without extensive technical expertise. However, larger enterprises may find it limiting compared to systems allowing direct integrations.
14-day free trial
If you're hoping for a free trial from VirtualPBX, you're in luck. The second you land on their main page, you can see the "free trial” button on the top menu bar. The free trial lasts 14 days and you can check out any of VirtualPBX's three plans to see which fits your business best. One of the standout features of VirtualPBX's site is transparency. You can find everything with a quick click. You don't have to hunt for trials, plans, or prices to find out everything you need to know.
Impressive features across three plans
You can pick between three plans at VirtualPBX.
- For small businesses aiming to grow, the Starter Plan is a great deal. This option offers call forwarding and essential VoIP features. With unlimited local minutes in the US, Canada, and Mexico, along with the ability to forward incoming calls and add-on web phones, it provides a solid foundation for communication needs. You'll also get one free local number per user, an auto attendant for call routing, and 24/7 support via chat or email.
- The next step up is the Pro Plan. This includes all of the features of Starter along with personalized live onboarding, a VoIP device included, text message sending and receiving capabilities, call recording features, and integrations with Zapier and webhooks, all supported by 24/7 support via phone, chat, or email.
- For businesses seeking insightful management tools and professional-level routing, the Ultra Plan is the ideal choice. In addition to everything offered in the Pro plan, you'll get white glove configuration, priority support, up to 20 auto attendants, integrations with MS Teams and APIs, real-time dashboards, and included toll-free minutes.
Prices starting from $9 to $28 per month
The pricing for VirtualPBX is clear and straightforward. By adjusting the slider on the pricing page to indicate the number of users you anticipate, you can quickly see the cost per user for each of their three package options. Prices range from $9 per user per month when paid yearly for the Starter, $17 per user per month (yearly payments) for Pro, and $28 per user per month (yearly payments) for Ultra. If you add extra users or change to monthly payments, the cost per month will go up, but the baseline prices are very impressive for the features you get.
Impressive feedback on all counts
VirtualPBX holds an "A+" rating and accreditation from the Better Business Bureau, with no registered complaints - a remarkable achievement for a company with nearly 25 years in operation. Customer feedback generally echoes this positive sentiment, praising the responsiveness and helpfulness of company representatives, despite occasional system upgrade challenges. Across different third-party review sites, VirtualPBX has an average rating of 4.8 stars out of 5 as well as a whopping 4.9-star average on ConsumerAffairs specifically. As one of the highest rated but lowest-cost services in our review, this feedback is particularly impressive.
Top pick for customer satisfaction
In today's remote work environment, VirtualPBX stands out as a dependable option for business phone systems. Its commitment to consistent uptime, convenient integrations, and top-notch customer support makes it a preferred choice, especially for distributed workforces. With lower-than-average prices, impressive review feedback across the board, and a wide array of tech integrations and features, VirtualPBX earns high marks for its reliability and value. This, plus its customer-focused approach, earns VirtualPBX the top spot and a 5-star rating in our review.
More Business Phone System Reviews
The 10 Best Business Phone Systems
Where Can You Find the Best Business Phone System?
Deciding on the right business phone system for your company can take a lot of research. What do you want to accomplish with your new business phone system? Are you looking for a basic system that provides separate numbers for business calls and can route them to different employees? Or do you require a fully-featured system with capabilities for video conferencing, file sharing, app integration, and global reach?
Sometimes a small business only needs a few features whereas a larger corporation might not be able to function without those extra integrations. Understanding your specific requirements and how you intend to grow as a business is crucial before diving into the world of business phone systems.
Business Phone System FAQ
Continued from above...
Regardless of your business size, there are plenty of ways to serve your company with a new phone system. Even solo entrepreneurs can find suitable providers with features meant to help out a single business owner specifically.
Some systems are as simple as adding an 800 number to your existing device, making it simple to separate your business from personal calls while still managing your life on one phone. Other systems are primed for large, even international, businesses that need to field hundreds of calls, record videos, or send out automated texts.
While a business phone system might have been an expensive venture before, the landscape has evolved from the days of purchasing equipment and installing landlines. Nowadays, most business phone systems rely on mobile phones and offer totally online or cloud-based calling systems. Companies can use existing hardware and minimize upfront costs significantly. However, monthly expenses can still range from $12 to over $100 per user, depending on features and provider choices.
Despite potential initial costs, investing in a business phone system can yield some serious benefits. Enhanced productivity, quicker response times, and better data collection can be essential to your business and its future growth. Make sure to weigh the long-term advantages against the upfront costs when considering a business phone system for your company.
When picking out your new business phone system, you might get overwhelmed by the many available options out there. Here are several factors to consider to help you find the perfect phone support for your business:
- Setup. Many of the sites offer setup by their professionals, making this an easy way to separate out the quality services from those you might want to avoid. The ease of setup and whether or not you can demo the program can make or break a phone system experience.
- Cost. Not all business phone systems are the same, though many of them have similar costs. Make sure you dive into features and the cost vs. value you'll be getting for your money before you lock in on your chosen phone system.
- Commitment. Some companies require an annual contract while others allow you to pay month-to-month. Knowing how long you want to commit to your phone service and how much you're willing to pay toward that commitment can help you narrow down your options.
- Reputation. At the end of the day, user reviews are the best way to see if other business owners like you are getting their money's worth. Does your chosen business phone system have solid ratings from the Better Business Bureau? Are other business owners rating the companies highly? Or are you seeing some red flags in reviews? Take the experience of other entrepreneurs just like you into account to help you make your final decision.
To help you pick out the best phone system for your business, Top Consumer Reviews has reviewed and ranked the top providers on the market. Our research aims to give you the tools and techie details to navigate through the options and find the perfect phone system match for your company. We hope this helps you confidently choose a business phone system that meets your operational needs and helps you get back to the most important thing: running your business!
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