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Vonage Review

Friday, December 2nd

2022 Business Phone System Reviews

Vonage Review 2.5 Star Rating


2.5 Star Rating
  • VoIP-based business phone systems
  • Three phone plans to choose from: Mobile, Premium, Advanced
  • Numerous features included at no extra charge
  • "A+" rated and accredited by the BBB

Vonage is a big name in business phone systems, serving over 100,000 businesses worldwide and 25+ billion minutes and messages completed every year.

VoIP-based phone systems

It's important to understand that all Vonage plans are VoIP. If you've got a strong, reliable internet connection, fantastic! This could be the ideal system for your company. On the other hand, it's not the best choice for some rural customers or in areas with limited internet connectivity.

Business Phone System Costs

  • $14.99 to $19.99 per user per month for Mobile plan
  • $24.99 to $29.99 per user per month for Premium plan
  • $34.99 to $39.99 per user per month for Advanced plan

Choose from 3 affordable packages

This provider offers pretty straightforward pricing. Specify how many employees are in your company and you'll see the cost populate for their three plans: Mobile, Premium, and Advanced.

  • The Mobile Plan runs anywhere from $14.99 to $19.99 per user per month, depending on how many total employees are included; this package includes Vonage's mobile and desktop apps, unlimited calls and SMS, and unlimited team messaging.
  • You'll want to consider the Premium Package if you've still got a need for IP deskphones in addition to your mobile service; priced between $24.99 and $29.99 per user per month, this tier gives you the features of the Mobile package plus unlimited meetings for up to 100 people, IP deskphone capability, multi-level auto attendant features, and CRM integration.
  • Finally, the Advanced Package adds on-demand call recording (up to 15 hours), call groups, and visual voicemail; you'll pay $34.99 to $39.99 per user per month at this level of service. If you're looking for Vonage pricing for 100+ users, you'll have to contact their sales team: online cost estimates are only available for 99 users or fewer.

Too many included features to list

Beyond the features specific to each Vonage package, there are plenty that come as standard. We encourage you to click on the Features tab to see the full spectrum that comes with all Vonage business phone systems. But, to give you an idea of what's included, we'll say that you can benefit from over a dozen Mobility and Omnichannel capabilities like Voicemail to Email and Call Flip, several Collaboration and Productivity features like Call Monitoring (including "whisper" and "barge" options) and Conference Bridge for connecting up to 30 participants, plus two dozen other functions to enhance the customer and employee experience and give you a ton of flexibility.

Best Business Phone Systems

Get a discount

At the time of our most recent visit to the Vonage website, there was a promotional discount in place. New customers could get their business phone service for as low as $13.99 per line per month; no savings applied to any features, one-time charges, add-ons or hardware.

An increasing number of complaints

It's hard to understand Vonage's flawless listing with the Better Business Bureau - an "A+" and accreditation - with the customer complaints and reviews we found on the BBB site and elsewhere. The biggest gripe is that customer service has been moved completely online to chat and support tickets: phone calls to Vonage's toll-free number just result in automated messages telling clients to refer to the online system for help. That even happens to brand-new clients encountering errors in the set-up process and who get stuck with a system that isn't operational. Why?! We talked to a rep in live chat: she said that "sometimes people don't adapt to change" (?!) but that Vonage does offer both chat and phone "life support" - unfortunately, that's not what we're hearing from actual customers. The rate of complaints seems to have accelerated over the last year as well.

Not enough support for small businesses

It seems that Vonage does right by the "big guys" : their site proudly shows how a large company like Doxy.me was able to handle 600,000 doctor-to-patient video sessions in one day, and they include heavy hitters like DHL, Allstate and The Princeton Review in their list of businesses that trust Vonage with their business phone systems. But for the "little guys" : everyday small business owners who just need an affordable, reliable way to handle their calls? Not so much.

Get a different provider for better customer service

As much as we like the affordability and features Vonage delivers with their business phone systems, we can't get past the recent comments from customers who said they couldn't wait to get set up with literally any other service besides this one. You've got lots of options, and we strongly suggest choosing a provider that places more emphasis on attention to customer service.

Which Company Offers the Best Business Phone System?

To answer that question, you first need to decide what exactly you need your system to accomplish. Is it just the basics, like having a separate number for business calls and being able to route them to different employees? Or are you looking for something fully-featured, with the ability to handle video conferencing and file sharing, integrate with apps you're already using, and extend your reach globally?

No matter what type of phone system your business needs, you've got options! Even if you're a solo entrepreneur, there's a provider for you. If you're wondering whether it's going to be a huge investment to set up your business phones, that depends on how you look at it.

The Best Business Phone Systems Compare Business Phone Systems Compare Business Phone System Reviews What are the best Business Phone Systems Best Business Phone System Reviews

Business Phone System FAQ

A business phone system allows you to manage all of your company's telecommunications. Packages may include a toll-free phone number, call routing to multiple users, and voicemail retrieval via email.
Whatever your company's size, there's a system that fits. Most providers have packages and plans that scale well, so even if you start with just a few features and phones, you can expand as needed - or keep it exactly the same. Business phone systems are a fantastic way to manage multiple phones and users with little hassle.
They don't have to be! Monthly plans start at $9.95 for smaller packages of users and minutes.
There will probably be a slight learning curve, but the best providers of these systems will walk you through every step of setup and give you great tech support as long as you have your plan. Most services let you use an online dashboard to configure and manage every aspect of your system.
Yes, most of the time. If you've already invested in phones for your business, you don't want to have to spend a lot more to set up a business phone system - so choose a provider that lets you incorporate existing equipment.
Most customers use these systems to route phone calls among team members. It's easy to change which numbers are directed to which phones, for easy coverage when someone is out of the office or unavailable. Other popular features are creating a virtual PBX, receiving and sending faxes, automated voicemail-to-text, call screening, and even premium hold music!
Very! Some providers have been in business for more than 20 years, and they know exactly how to help you get your system up and running the way you want. You can always check out a company's customer feedback and their rating from the Better Business Bureau, for assurance that a provider is on the up-and-up.
Of course. Because you're not physically installing phone lines in your business, changing your business phone system is easy to do. And, many services have a 30-day money-back guarantee to protect you even more.
Compare the Best Reviews

Continued from above...

Gone are the days of having to buy equipment and install landlines: most business phone systems today rely on mobile phones and can often use what you already have, minimizing hardware expenses like never before. That doesn't mean it's going to be cheap, though: expect monthly costs ranging anywhere from $12 to over $100 per user, depending on the features you require and which provider you choose.

However, that doesn't mean you'll end up spending more money. Those costs can quickly be offset by increased productivity, getting more customers because of faster response times, and all-in-one packaging that eliminates the need for multiple vendor contracts.

There are a lot of business phone system services out there, and it can be a little daunting narrowing down the possibilities. Want some help? Keep these four Cs in mind as you look for the one that will be the best fit for your company:

  • Convenience. How easy is it to set up and use the business phone system? Will it save you time and hassle over the long run? Does it work well with the phones, apps, and other processes your company already uses?
  • Cost. How much will you pay to get the business phone system that meets your day-to-day operational needs? How do those fees compare with rival systems? Do you get a good value for the money?
  • Contracts. Do you have to make a commitment of a year or longer? Does paying for a year-long contract get you a discount on your monthly fees? What happens if you need to break your contract?
  • Customer Support. It's easy to make big promises about service and savings but not as easy to keep them. How does the provider respond after the sale, to keep your system up and running with little to no downtime?

To help you get the right phone system for your business, TopConsumerReviews.com has evaluated and ranked the top providers on the market today. We're confident that this information will help you easily sort through the options and find the perfect match for your company!

See the Best Business Phone System
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